This is the hotel from hell. The first room we got was still dirty, the maid hadn’t even been in there yet, went back to the front desk to complain, was assigned a new room. This was the worst ‘clean and ready’ room I’ve ever been in. The bedspreads look like the were just picked up from the street, I pulled the spread back and there little black droppings all over the bed. I told my daughter to pull back her spread and she found a tube of lube. The bathroom was just as bad, the toilet top was a grayish, yellow color, it just looked disgusting. There was a dead roach in one of the drawers and the couch, if you can even call it a couch, was leaning on one side and look like it came from a mechanics shop, look like it was covered in oil. Needless to say we weren’t staying here, went back to front desk and the girl there didn’t know if a refund would be available and the manager wouldn’t be in until the next day. Luckily for us, we used one of those hotel sites and was about to cancel and get a refund. This placed should be shut down
Diana D.
Tu valoración: 1 Costa Mesa, CA
I wish I had seen the first review before I booked this hotel. Staff is rude, unhelpful, and the maid was downright surly and ordered me to get the dirty towels for her while she continues her phone conversation. Yes, really. She then left clean towels on the table nearest the door so she could save a walk to the bathroom to hang them up. It smells of mold, the sofa bed I old and possibly not usable. This was one of the main reasons I booked this hotel. The bedside light won’t turn off IF you manage to get it to turn on. The staff has failed to fix it with a day’s notice. Strange, dirty, rude place. I am trying to figure out if I can change hotels.
Anja L.
Tu valoración: 1 Augusta, KS
Really BAD! Had mold in the bathroom and was dirty, they hadn’t even made the beds for our room, it was nasty! Checked out 15 minutes after checking in.