Walgreens

I rarely ever come here and when I do, I only drop off prescriptions. I never wait because it takes them up to a week to fill them most of the time. Last Friday, I visited at 10:30 p.m. and there was no one in the pharmacy. I waited about twenty minutes at the drive thru. This was not a holiday either. I left after I pressed the call button and it just rang away for five minutes. Total wait was twenty minutes, I don’t recommend this place because they are either unstaffed or severely understaffed most times I have visited to get prescription filled, especially after 8 p.m. Go somewhere else if you want them filled timely. Alvin and TMC have great 24 hour Walgreens locations.

Ok the older side, but still fairly clean — no major issues with Hygeine etc.
Found the customer service to be a little lacking. Nothing in particular, just felt that the employees were slightly apathetic.
Nice place for quick stop and shop items. Haven’t picked up a prescription yet. It is fairly convenient to my house, so will edit the post if I come back.

It’s a Walgreen with a bad attitude. I asked the guy for where a pregnancy belt was. Would it kill u to look up and give me an answers. I’m sure they have it but I had to leave the store from this
But I won’t give it one star. Must of the time the front cashiers are courteous b

The workers at this Walgreens were friendly; I wish I could say the same about the Pharmacy.
They are very rude and unfriendly. It took 2 hours to fill my prescription. They kept giving me the run around and didn’t care to explain things in detail.
I didn’t have a number off of my company’s insurance card so then the gentleman proceeded to be rude with me. How crazy is that?
Choose a different pharmacy, bypass this one at all costs!

I am so shocked with the negative reviews. I was actually pleasantly surprised with this pharmacy, but maybe that’s because I was used to the CVS on HWY 6 that has horrible customer service. The wait lines here aren’t nearly as long, and the pharm techs are 10x more receptive and 10x quicker here. I get they’re not the fastest ever, but I’m glad they’re at least more efficient. They are also very polite and helpful.

Could possibly be the worst pharmacy in the state of Texas. Always have insane wait times with limited staff. They have poor customer service skills, and have not shown the desire to improve. They are slow to fill orders, and quote Bad wait times. I have moved on my prescriptions to CVS

If you think the pharmacy is bad, don’t even think about using their clinic. Make all the appointments online you want, but they don’t mean anything. You will still wait hours. I finally walked out.

Staff is nice (for the most part when they notice you), if you’re there to pick up a prescription, give yourself 45 min minimum… drive through and counter are always super slow.

Always understaffed. Do not ever come if you’re on time constraints or if you have anything else to do for that matter.

Super slow, drive thru or inside. This place supposed to be to cure your heal and you get out sicker. And pharmacist are with the worst attitude

Wish pharmacy folks were little sensitive and courtesious, very poor response time combined with lack of empathy makes this worst pharmacy I ever dealt with. (may be they are under staffed but not my head ache– as customer and in bad times need good behavior — not a one time experience but for 3 years)
Don’t get me wrong, few pharmacist and folks are really good but that’s VERY FEW.
I would very soon move to cvs at LJ pkwy and university blvd. So far folks over there seems to be professional.

Less than one star. This is by far the worst store I have ever been to. The pharmacy employees are rude, and do not care. The management is obviously clueless. I understand that they have some very difficult customers, but I have never in my 36 years seen a business treat people this way. Do yourself a favor and go somewhere else. If Walgreens is your choice, there is one a couple of miles down Murphy road where they comprehend customer service.

If I could give this location less stars I would. I have never had to wait In a line for so long, whether I’m waiting inside or in the drive thru. I waited 45 minutes in the drive through line to pick up a prescriptions. When the guy asked me what I needed I told him I needed to pick up. He started looking stating there was no prescription available to for that name– I said that’s not the name I gave you. He rolled his eyes and said «well then who are you picking up for» again i restated the name. He finally found it. I gave him my payment and then he disappeared for over 10 minutes. When he returned he asked if I was familiar with the drug I said yes hoping to get out of there soon. He disappeared again this time for 10 more minutes. when he returned I asked why he still had my credit card and why I couldn’t leave yet, he said the pharmacist needed to talk to me about the medication before I could leave and he would be with me in about 20 min… IM IN THE FREAKING DRIVE THRU. I told the guy I needed my card and the prescription because I had already been waiting for 45 min and needed to go pick up my kids. He rolled his eyes again and then through my medicine and my card in the tray and pushed it out to me. I grabbed it and took off. I guess it wasn’t that important that the pharmacist talk to me after all– even though he said it was a law.
I wish there was another 24hr pharmacy in the area cause this one is terrible and I hate going there.

Shockingly bad customer service.
Shillet Copeland was the customer service agent assisting me and her attitude and behavior was rude in the extreme. To begin with she was very curt and brisk in her manner. And for some unfathomable reason she kept interrupting me! She would not let me finish what I was saying. At one point she hung up the phone (I was in drive thru) and raised her index finger to me!!! As if to say, «be quiet»!! I have no idea what kind of training Walgreens provides to its team but I’m sure showing them ‘the finger’ is not part of it. She gave me one of the meds I was picking up and then disappeared. Came back, picked up the phone and said, «YES?» like, why are you still here? I said I’m waiting for the other prescription. She said ‘Oh I thought you didn’t want it’. Of course you thought that because you wont let me finish speaking! Thoroughly bad experience. There are other pharmacies in this area and I’m going to give them a try. I can’t imagine why anyone would subject themselves to such unprovoked rudeness and shoddy treatment.

A 24 hour pharmacy is so necessary in our neighborhood… However customer service here is terrible! I have never gone in without having to wait in lines longer than any other store where I shop. And the indifference shown to the customers puzzles me. It’s like they don’t even care… That includes many of the employees and the managers…
They also have some pricing policies that give me pause… I had selected an item that displayed 18.99 as the price… but once to the register I discovered that without the Walgreen’s card the item was actually 31.99!
Don’t get me wrong, I understand customer loyalty discounting as much as anyone… But I went across the street to Walmart and bought the same item for an everyday price of 17.99… This Walgreen’s mark-​up was ridiculously high!
I won’t go there again unless I absolutely must go for a prescription (after normal hours)…
Not Happy with «this» Walgreen’s

Best 24 hour pharmacy in sugar land/​missouri city — most in stock and most responsive for both me and my patients when a rx is needed in the middle of the night. Highly recommended.

Worst pharmacy ever! They have no sense of time. they tell you your prescription will be ready in 1 hour and when you return for it, they say it will be another hour. I have had a child in respiratory distress needing Albuterol as quickly as possible. even had my doctor call and speak directly with the pharmactist and still the prescription was not ready. I will never use this pharmacy again. Customer service is horrible, no sense of empathy or compassion.

I normally stop by this Walgreens to pick up orders for photo prints, but I decided to stop by this location to purchase some Ren Fest tickets because I didn’t feel like driving to Randalls. The Asian cashier guy was pretty nice at first. However, I felt like he wasn’t too bright. I wanted to buy discounted tickets for adults. He told me it was $ 20 each for an adult. I asked wasn’t it cheaper for Sunday tickets, and he had to look on the little sheet before telling me it’d be $ 17 each.
Okay. That’s fine. Let me pay for the tickets. A line started growing behind me since there’s only 1 cashier available at the front. The cashier asked if I was dressing up, and of course, since I didn’t want to seem too rude, I replied that I was. He continued to ask what I was dressing up as, and I told him a gypsy.
Then came the loudest snicker/​laughter I’d heard coming from the cashier. Seriously!!! I’m a customer. That is the rudest thing I’ve ever encountered by a customer service representative! That’s so disrespectful! But, besides that, what’s wrong with a gypsy? I did not find this funny at all.
If it wasn’t the fact that I was in a good mood from events prior to this, I would’ve said something to the cashier’s face & asked to speak to his manager, but I did not. Good luck to whoever has to deal with that schmuck. I hope he gets fired one day.

Customer service at this location is prompt and dedicated to resolving customer issues. Yet, the implication of one’s tone of voice and choice if words when speaking to a managerial figure within earshot of the customer you’re trying to assist can speak multitudes not only to that specific client, but the others around. This «pleasant» employee (sarcasm intended), spoke to a manager as if I wasn’t around and was a complete idiot. In some aspects, I do concede and agree: I am an idiot, with a desire to learn more. However when it comes to the provision of exemplary customer service, I am no stranger in such matters.
In this instance, the POS system had shut down at the end of my transaction, during the process of printing out my receipt. The employee then brought me to another register, informing me that she would have to perform the transaction again. This statement concerned me, and also seemed to be out of protocol. From what I observed, and what I understand in terms of your basic Point of Sale system, ALL systems I’ve encountered will NOT print out or begin to print out a receipt unless the transaction has been finalized and the card (be it credit, debit, or gift) approved. So as to not be double charged for an item that was over $ 30 twice, I used my smart phone to check my bank account. As I had surmised, the money had been withdrawn to pay for my item. She then became very curt and short, speaking to her manager that she had informed me she’d void out the transaction on the original register (Which doesn’t really solve the current situation of making me pay for it yet again if the transaction had been approved in the first place). They then continued to hold me up there until they could get a printed out receipt for the transaction. There were no smiles, or words of apology for the system going down (which I understand wasn’t their fault, but it just a matter of courtesy). Other customers who were advised to go to a different register were informed without any sense of comfort or remorse. All in all, I was quite displeased with this new team at this newly renovated store. Availability of product will bring in consumers, however keeping regular customers requires a team that stands out above the others at other similar locations.

This is the only local walgreens in the area that is 24 hours. WE do our drug pick ups at any hour.
The staff are friendly and the store meets walgreens standards.
highly recommend coming to this drug and convenience if you live in the area