Q Nail Spa

Make sure u tell my friends Hi 4 Me

Always enjoy my pampering time. The woman are so kind, gentle and loving. Best salon ever. I always leave with a smile on my face!

Horrible!!! This place was good until Joanne went to Vietnam. Now it’s garbage. I just had my last pedicure there and I say that for several reasons: when the lady used the metal heel scrapper, she used it by going back and forth instead of only one direction. She left my heels bleeding. Then I looked down, and she did not polish my entire toes. There were areas closer to the cuticle that she went no were near them and can be seen without staring. When I was going to complain to the gentleman that runs the place, he left with someone and never came back. I will never go back to this establishment again.

This is the first review i’ve ever written on Unilocal.I would have rated it with zero stars if i could.
i just want to say that the man who works there is EXTREMELY RUDE. I called simply to ask how much they were going to charge for painting nails, and he answered $ 7 and just hangs up! So I called again, and ask how much for both hands and feet, and he goes $ 7 and hangs up. Anyone who has gotten their nails done knows that $ 7 does not sound right for getting your nails painted. So I decided to call 1 last time and I asked him why he keeps hanging up on me, and he says «what do you need? we’re very busy». Regardless of if they are busy or not, he could have easily answered my question without being rude. I specifically remember the last time I went there with my mom for mothers day, they were really busy, but he did not work on anyones nails, he just sat on his ass doing absolutely nothing! So what was the big hurry?
He pretty much has one job to do; answer phone calls, and tell customers to have a seat. When I was last there for mothers day, he told my mom and I to have a seat and soak our feet. 30 minutes later than our scheduled appointment, which was at 4PM, no one had come to start on our nails. But as soon as lady walks in, she gets seated and someone starts working on her nails. I was extremely shocked and said something to one of the ladies that worked at Q nails, and she said something to the man in vietnamese, and their response to me was that she had an appointment at 4:30. I explained to them that we had been waiting for the past 30 minutes which is when our appointment was, and the man runs over to us and says, «ohhh i’m so sorry we forgot about you».
The ladies who took care of us were very attentive, but someone needs to explain the definition of customer service to the man that works there. We’re paying money for the services that they provide, he is not doing us any favors here!

I’m giving four stars because lately my visits haven’t been consistent when I got a full set done a few months ago by I believe owner of the salon I was more than pleased it was the best my nails have ever looked! And they lasted forever the polish never chipped and she took her time and made sure I was happy all for $ 22 but I got a mani pedi a few weeks ago and it was awful! I was there forever my nails chipped the next day and the lady argued with me when I showed her she missed parts of my nails! :(I would only come here for a full set nothing else

I came in on a Saturday afternoon at 4:15 and did not leave til 6:15. This was all for a BASIC mani/​pedi with the $ 25 Groupon I purchased. I was able to be seated in a chair right away but ended up waiting 30 minutes before anything got started. Then from there everything just was done so incredibly sloooowly. I just don’t understand.
With the 2 hours that I sat there, I was able to see a lot. And from that, I can say with confidence that I will probably not be returning. I did not have any problems with customer service like many of the other Unilocalers on here, but I do have my own list of complaints:
— Almost all the nail polish bottles are stained with polish and old
— They did not clean or spray down the foot tubs after each customer (ew!!)
— Mosquitoes!
— They are majorly either understaffing or overbooking what they can handle
— SLOW!

This was a horrible experience! I had a Groupon for shellac and pedicure and I wanted them to be done at the same time. I called and asked for them to tell me a good time for an appointment… I had been there before and there was over an hour wait when I got to my appointment time. I got there on time and there was another lady there that was also getting a medi/​pedi, there were only 3 workers. I spoke up and said since you picked my appt. time shouldn’t I have 2 people? She said NO. Someone started on my feet and I was told someone would be right there for my nails. It didn’t happen, so while getting the pedicure… I called Groupon and got a partial refund! The pedicure took like 30 minutes, I was unimpressed. This was an awful experience… not only were there not enough people, the service was bad. Above all the customer service was poor. This is the 1^st comment I have ever written, I just hope this saves someone the time. Worst nail experience EVER

The staff was VERY friendly and very attentive. I thought, for the service, their prices were reasonable. Of all the nail salons I’ve been to, this has been my favorite overall for kindness, cleanliness, comfort and quality.

I got a groupon deal this place and it was amazing. I liked their service and my first time shellac experience was great. My nails lasted for a long time. They did not rush on me and did everything with careful attention. I will recommend this place to others.

Like the previous writer, I too, am rating Q Nails at a 1 star because of the lack of an option to rate at «0». This is by far the WORST nail salon I have ever been to. They lack customer service terribly. While a mani/​pedi is supposed to leave you relaxed and stress-​free, this nail salon will leave you worse than you started off. Save your money and peace of mind and go elsewhere. HORRIBLE EXPERIENCE.

Why I rated 1 star is only because it doesn’t have a 0.
This is the worst nail place i have ever been to. My friend and I had made reservations 3 weeks ago. The salon opens @ 11am on Sunday, when we arrived there were 5 – 6 customers & 3 staff. They obviously had just received those customers and the lady in the front asked us to come back in 1hour. She was so indifferent and didn’t CARE about her customers. When we insisted that we had made reservation, she raised her voice and said «look, I can’t do it!» Anyway, if u bought their Groupon, u will see how they treat their customers.
We didn’t even go back on that day and today I have asked Groupon for a refund. This is my worst experience with Groupon. I will never go back to that Salon. Worst of the worst in Houston.