Christian Brothers Automotive

Their mechanic obviously missed the lesson in high school auto shop where they teach to never tighten lug nuts with an impact wrench.
Took my truck there for a brake check. It was my first time at their shop. Fast forward to yesterday I get a roadside flat. Now what should have been a 30-​minute inconvenience turned into a half-​day fiasco.
Driving to work, the low pressure warning lights up, and then I feel the rumble of a flat tire. No big deal. I pull into a parking lot and survey the damage and immediately realize I need to stick on the spare. So I go through the hassle of pulling out the spare, and then jack up the car. Pull out the tool kit and attempt to loosen the lugs. Nothing. I put my full weight on it (175 lbs). Nothing. Bouncing on the 18″ wrench that’s supplied with my truck… Nothing. So I realize I have to call AAA. It’s busy so I have to wait an hour for him to show. He brings his cross-​wrench… Nothing. We BOTH try to break the lugs on the cross-​wrench (him lifting one side while I push down with my foot on the other). Nope!
So at this point my only option is to have my truck towed to the shop. So he loads it on the flatbed, and hauls it to Discount Tire. I ask the guys to measure how much torque it takes to loosen the lugs but using the torque wrench to loosen (if it clicks just as it breaks the nut, that’s the how tight it was).
210 ft lbs!!! (And he had to use a cheater bar on the torque wrench to get enough leverage to break it)
You never ever EVER use an impact wrench to tighten lugs, and this is exactly why; because the lugs cannot be removed by hand at the side of the road.
Not returning. I should give 1 star but I’ll give 2 stars because my initial visit the guys at the front desk were nice.
EDIT: Upgraded to 4 stars because of the owners response (that’s how you handle customer service when things go wrong). Because of that I might return.

I used to really like this place and came at least twice for state inspections. Once they were able to drop me home since I live in Sienna Plantation. The second time, they said they didn’t have enough people to drop me off home which I understand. I inquired about having a state inspection recently. The gentleman just flat off said he couldn’t drop me off, they don’t do that for state inspections. I guess they have good enough business that they don’t care for state inspections any more.

I brought my car in on Monday morning with no appt. and I was welcomed with open arms. This place came highly recommended by my brother in law and I am so glad that I took my vehicle there. They repaired my car and they were VERY professional and this will be my go to place when my «baby» need TLC. They follow up with you and for me this was the most pleasant experience that I have had in getting repairs on my car.
Thank you …

I use Unilocal exclusively for services such as auto or pet care so customer service and Attention to detail make a huge difference to me.
Im not the easiest customer to communicate with, as i prefer Text only.
I Found Christain Bros on Unilocal. It turns out my husband made other arrangements; but for 2 days the owner David, texted with me… got me estimates. Revised estimates and all detailed accurate and with mention of warranty. I’ll be frequenting this biz. Trust is everything when you’re working on my Lexus or my dog!

I have never been to an automotive shop where employees have such class, grace and genuine smile when they interact with the customers. When I talked to them on the phone and said my car had a flat tire and I was close by, they immediately suggested coming to get me. After they took out the nail and fixed my tire, I was about to pay, and the guy at the front smiled and told me it was free of charge. The Bible Devotional daily calendar on their desk reminds everyone in the shop that Christian Brothers operates on Christian values, and even if it wasn’t a free service, I would still have given them 5 stars for their service, attitude and quality of fixing my car. I recommend CB anytime!

I have taken several of my vehicles here over the years. I have always been impressed with their level of service and professionalism. You can probably find cheaper mechanics, but I doubt they’d be anywhere near as good as they folks at CBA.

Seems like something has changed over the past year or so. I have lost that trusting feeling that I had in the past. I asked for an estimate on a front brake job on my infiniti and they came back with a 750.00 estimate!!! That included «deglazing of the rear pads??? I am not a liscened mechanic but that is about 400 over what it should have been even replacing the 2 front rotors. I thought I had found a shop that I could trust but I guess I was wrong.

This place rocks! They are a little pricey, but you will know that the job is done right. The owner even drove me home, and the other workers were very honest. It was the best vibe that I have ever gotten from a Mechanics shop.