Bella Nails & More

I decided to give Bella a try since my go-​to nail tech at another nail salon was on vacation. I had 2 broken nails and I told my nail tech before she got started on my nails. I had shellac on my nails and needed her to take them off for me and right when she got started, she asked if I was chinese or filipino. I get tired of being asked these kinds of questions at nail salons only because they basically want to know if you’re vietnamese and if so, then they can’t talk badly about other non-​speaking vietnamese customers. That’s just how it is. Anyway, she didn’t even leave the acetone on my nails long enough and she already wanted to get started by scraping the old shellac away and she said, «Oh I guess it’s too early to take them off right now» and then she walks away for a good 5 minutes. At least she offered me a water bottle.
Every time she would talk to me, I could not hear a word she was saying since she was speaking so low. I usually never care to have a conversation with my nail tech unless it’s with my go-​to nail tech anyway. It just seemed as if she was prying too much into my business and it got annoying at times. She was buffing my nails and I said «oww!» since she obviously forgot about 1 of my 2 broken nails and she said, «Oh you should’ve reminded me.» I don’t think I needed to remind her. I told her once in the beginning and it’s so obvious which 2 nails are broken since they’re pretty deep. She did the same thing to my other broken nail as well. I guess she got fed up with it and tried to convince me to get an overlay for $ 30 and I said no, I’m only here for a regular manicure. I guess she got fed up and asked another nail tech, Shawn, to put an acrylic on my 2 broken nails. I wished that he just continued with my nails from there on out. He was funny and he did a great job. My nails looked good as new. Then my lady proceeds with my nails and painted them and then told me to put my hands in the dryer 3 times on each hand. She walked away and that was the last time I saw her during my visit. My service was $ 12 (regular manicure) plus $ 5 (remove shellac) and I told the lady at the front to give my tip to my nail tech and she said, «Hannah?» and I said «Yeah I guess. She never told me her name.» And I personally walked over to Shawn to give him his tip. If I decide to come back, I’ll only be going back to him.

I have come twice to this place now. What drew me here was their very inexpensive wax services. I got a French manicure the first time I came here and it was very good. Today I got a basic manicure and I was very pleased! They look just like shellac! And they always do an amazing job on eyebrows!!!

This is a review solely on the eyelash extensions they offer here, lets just say I suggest you go somewhere else. I have been to this place probably about 5 times and this last visit will definately be my last. I received a full set of eyelash extensions costing me $ 65 and today, a week later, im hanging on to about 5 lashes per eye which i would pull out myself if i wasn’t afraid i would pull my own lashes out with it. The tech that did my nails was very nice and professional but and my lashes looked fine, at first. Almost immediately after leaving the salon 2 lashes fell out. Everyday after that its been 5 lashes a day at the LEAST, literally just falling off onto my face. This place is too inconsistent and there are plenty of places to go in sugar land to waste your money here. SAVE YOUR MONEY

By far the worst place I’ve ever visited and I visited many. Service is bad and they add extra money for every little thing you imagine. There’s only one nice staff member but the rest are the rudest people I’ve ever encountered. She just yells at people and tells you to your face that if you pay extra you get extra services. Most of all its not clean at all and they try to sell you stuff and if you refuse you get the harsh treatment! I’ll never go there and if there was less than 1 * I’d chose it!

The only nail salon that has been mostly a positive experience every time i go. The only drawback is every time i find somebody that does everything i like the way i like it it turns out the next time i show up they’ve quit to do other things, etc.

Omfg where do I even begin on this place??? I found this place on groupon, two ultimate pedicures (for my boyfriend and I). It was his first time getting a pedicure ever, so I wanted the experience to be great! We get there and the receptionist greeted us immediately, we showed her our groupon and she asked me to pick out the color I wanted. I picked it out pretty quick, and was just standing by the receptionist stand waiting to be attended. The nail techs were just sitting in the waiting area talking for a good 10 minutes, until the receptionist basically had to tell them to get up and attend us. Before I go any further, my go to place is Spectrum Nail Salon! As soon as I walk in the door they attend me, they don’t keep me waiting around for them to finish up their conversations! Like please, be professional! Anyway, as far as the pedicure goes, I HATED IT. For one, the lady I got had to redo the same two toes like 5 different times, I was getting extremely frustrated. (I got shellac on my toes) She didn’t put the toe dividers so one of my toes would always hit the other and mess it up when she would put it under the led light. I was just like come on! You went to school for this!!! Like wtffffff!!! The quality of the pedicure just sucked!!! I also got color powder on my hands, they came out nice except for one of my index fingers but whatevez it happens. I was mostly just pissed about the pedicure. BUT WAIT! THERES MORE! As I’m going to pay, thinking I’m only going to pay for the color powder since I already bought my pedicure on groupon ($ 31) They charged me $ 15 extra for the pedicure!!! I didn’t understand why! They explained to me it was because they took off the previous shellac on my toes and did white tip. Each of those services are $ 5 each! (Which I understood) So I was like well then what are the other $ 5 for??? And they were like well it’s suppose to be $ 10 because you requested for shellac. Seriously!!! $ 10 extra for shellac? Gotta be effing kidding! So basically I was suppose to pay $ 20 extra but since they knew I was so displeased they left it at $ 15. $ 15 was what I was going to leave for their tip. So unfortunately, I took it out their tip. Spectrum charges extra for white tip and to take off old polish as well, but at least they do quality work, that’s why I don’t mind paying extra! But for the quality of the pedicure I got at that place, I felt ripped off! Never will I EVER walk into this place again! The staff was friendly but their service and quality of work was horrible! The ultimate pedicure is not even worth $ 70! DO NOT GET IT! I thought I was going to get a nice massage for 30 minutes, but it just felt like someone rubbing oil on my legs over and over, I could’ve did that at home!!! My suggestion is, don’t go here!!! Go to spectrum! They’re going to charge you the same amount, but for a MUCH BETTER QUALITY. No wonder they took all their customers. Hope this helped! Btw, this is my first review I have ever written on Unilocal,sucks it had to be a bad one!

I would give zero stars but I can’t. Horrible customer service. I walked in and said I wanted a full set. These employees just looked at me like they didn’t know wtf a full set was. They didn’t even ask me to have a seat. Waited 30 minutes for NOTHING and ended up leaving this place. Amy, you need some new employees.

Getting an Ultimate pedicure as I’m writing this review and let me tell you, there is nothing ultimate about it. Their wifi is cramp also, so I had to turn it off in order to write this review and bring up my Groupon voucher!
They reuse their buffers and files which they had been using all day because they were filled with other people’s nail residue/​nail dust (I arrived about 5:00, but didn’t get started until 5:45). My heels were only exfoliated with a worn out foot scrubber. They did NOT use the grater tool to remove the dead skin from my heels and soles.
I just got the paraffin wax and at other places I go to, they distribute oil on your feet prior to lock in moisture. Bella Nails & More did not.
Getting a hot stone message now and I’m timing to make sure it’s 30 minutes as they state. UPDATE: message started at 6:35 and stopped at 6:41!!! Complaining now. 2ND UPDATE: Lady messaged again, but with just lotion and it’s supposed to be with hot stones. Messaged an addition 8 minutes. I’m still due another 16 minutes! I can’t wait to get outta here!
Bella charges $ 70 for this Ultimate pedicure and I get this SAME service (and better) at other salons for half the price if not slightly less. Luckily I purchased a Groupon deal for $ 37. And it wasn’t worth that!
I was really expecting ALOT more in a $ 70 pedicure.

Forewarning, I have NOT had my nails done here. This review is solely based on customer service. My friend and I were going to purchase a Groupon for $ 35 each for a pedicure. I was also going to get my nails done at full price. I call to make an appointment based on the Groupon requirement. They told me that they limit the number of Groupons they accept each day. When I asked if they would accept an appointment if I was paying full price, her response was yes. Clearly their only concern is how much money they can make, which defeats the propose of a Groupon, especially when I would be spending at least an addition $ 50-​$ 100 on top of what I would have paid for a Groupon. I would have understood if they said they had no availability because it’s a detailed pedicure, but the fact that she flat out told me that they wouldn’t accept an appointment because I had a Groupon is what makes me give a one star rating. What’s the point of offering a Groupon if I can’t use it when I have the time to do so because your concern is the amount of money spent at your establishment? I would not recommend this place or visit it in the future.

Wasn’t really impressed. Tried this place out in August when it first opened and it was great. Went again a few months back and left since I was pregnant and the fumes were unbearable in there. Tried again last week. There were no fumes this time but overall can’t say that I was happy.
The lady who did my mom’s nails kept trying to sell the premium pedicure although I said no a few times since my mom didn’t even want to go to begin with. She didn’t even bother to massage my mom’s hand for the manicure and just painted them and walked away. My mom noticed that the person who did my 10yrs old nails got a massage of her hands and feet and I asked the guy who was going my nails about my mom not getting it for the lady to come back and do it afterwards.
I got the premium lavender pedicure and basic manicure. It was nothing extraordinary for $ 47. Spectrum does a better job. Probably will be going back there. Wasn’t even asked if we wanted something to drink until the very end. Too many options available in this area to waste money on average customer service.

Terrible.
I wouldn’t know the quality of work, because I left the salon after waiting over an hour without anyone to start my mani/​pedi. However, their level of service was terrible/​nonexistent. We went in for a generic mani/​pedi. A group of 4 girls got attention before us (myself and two people that were with me), and when I asked how much longer it would be, the hostess said it would be after the last girl of the group who got there after us was finished getting her manicure. I don’t know the reasoning for why they would get service first, but I had wasted enough time and got out of there before caring to find out.
I’ll never go back to give them another chance, and if I were you, I would at least call ahead and make sure you would be seen by a certain time if you have things to do after the appointment. At the rate I was seen, it was much more effective to just do my own nails at home.

Bella is the one salon in the area that truly provides the best customer service. They spend their time to make sure they provide you with nails that you love. I started going to bella last year and havent found another place that has been even close to how amazing bella is. The stylish décor and the happy smiles that great you when you walk in reminds you of why you came to relax and get some pampering.

My original review was going to be really good — I bought a 3 pedicure Groupon and I went for the first 2. Great experience — great pedicure — nice and clean salon. However, when I called to change my appointment for my 3^rd I was told that they no longer take appointments for the Groupon, nor could I make an appointment with a specific technician. I asked if they wanted to establish long term customers with the Groupon introduction and the gentleman didn’t seem to care — he said first come first serve. Needless to say, after I finish my Groupon value, I won’t be returning as a regular customer. Too bad — they have potential to be a great salon, but choose to be a walk in type place where you can not establish a relationship with a technician. That’s a shame.

I found this place first on groupon. two ultimate pedicure packages is what I redeemed today. The entrance was a little awkward due to the placement of the nail tech tables. When I located the front desk I spoke of the groupon and the appointment made but the staff was confused and just told me to pick a color and sit in the waiting area. The waiting area was really nice clean and inviting.
The water was prepared and for both myself and friend ands the pedicure began. the pedicure was good although I think it was over priced for its original non groupon price of $ 70. The color application was not good not having all toes painted evenly. I would recommend this place however not the ultimate unless you get a deal that’s better than the asking price of $ 70 as I did. And just pay attention to the application of you choice of color. Staff was nice.

Okay. I cheated on Tipsy again and I regret NOTHING. This salon was great! I was seen immediately during the week day. My manicurist, Joy, took the most care of making sure my polish was absolute perfection.
Needless to say, I made an appointment for 2 weeks from now.

I love this place. I have been to pretty much every nail salon in sugar land. Great polite service and clean. Also all charges were explained ahead of time. I have been to several salons and was surprised when I checked out. At Bella there was no surprises and I will definitely keep coming here for all my salon services.
Mani/​pedi
Lash extensions
Waxing
Massages
I also want to make a comment regarding Linda’s comment about the employees talking about customers in a different language. I feel that maybe she has not been too to many nails salons. I have been getting my nails done for over 20 years and I am pretty sure I have been talked about and the employees banter in their language about customers. Unless you have a job that does not have you dealing with other people in any capacity you never have to deal with unruly people that sometimes you may talk about. Good for you. As you mentioned the service was good except they talked about people. I personally would not care as long as the service is good, which you mentioned was. So good luck finding a nail salon that doesn’t talk about unruly customers in a different language.

THE STAFF TALKS BAD ABOUT THE CUSTOMERS IN VIETNAMESE. As a Vietnamese woman who looks Philipina, I can tell you the truth. I came in for several services, all of which were done by different people. That’s not at all the problem. The staff does a wonderful job as techs, but talked so badly, not just about me, but all the other customers in the shop. Some employees even talked about customers from earlier during the day, such as «this white lady was hard to please… normally black people are the ones to watch for… etc. etc.» A couple of the technicians even commented about sturdy gloves that they REUSED on customers. GROSS! In the service industry, it is their job to provide services without complaints. Such a shame to have a beautiful establishment and poor customer service. Amy, the owner tries very hard to please her customers and has exceptional customer service, however the staff could use some training. If you think they are talking about you, THEY ARE!!! I will not be back.

Came with a Groupon for a Bella Ultimate Pedicure. Very clean, friendly, relaxing, and massage was lengthy and perfect. Scrubs, mud, paraffin, top notch.
I will be back!

I have been to this place several times and love the way they do pedicures. and manicures. This is the best place in Missouri city the spa is decorated so beautiful and most of all the sanitation and sterilization is perfect I know because I have a salon and use to do nails in it, so I love this and the owner Mrs Kim, she is very nice and friendly and will do what ever it takes to make you happy