What a joke of a «professional» establishment. My guy and I made appointments with this place since it was the only local optometry office that took our insurance. He had an appt at 10:20 and mine was at 9:50. I didn’t get seen until almost 12 and he wasn’t seen until around 12:15. The optometrist was very nice and professional, however the woman who initially gave me the preliminary exam was pushy and rude. She gave me drops to dilate my eyes without really even telling or asking me. I wasn’t able to drive safely or work the rest of the day. Then, when we when we were about to leave we asked to get our prescriptions printed out for us. After waiting around for a solid 15 minutes we were told we couldn’t get them because the printer wasn’t working, but we could come back later. That’s nearly impossible with the work schedules we have. They told us coming back to pick it up is the only option. On the way out, the receptionist made another appointment for us without asking. Definitely won’t be back.
Cheryl S.
Tu valoración: 1 McAllen, TX
My son and I waited 2 hours for an appointment. I should’ve known that the service would be poor when I I had scheduled an appointment three weeks in advanced, gave my insurance information, took a day off work only to be called the day before my scheduled appointment that the doctor I was supposed to see didn’t accept my insurance so they had to reschedule. At the appointment, it took over two hour to complete our exam. Before I left, I told the doctor that my new prescription for contacts left me with blurred vision and a slight outline to objects that I was looking at. The doctor told me to call back and tell them the contact brand that I normally used. I called with this info. the next day. My trial pair of lenses took a month to come in and i still had problems. I called again and was rold to wait a week to let my vision«adjust» to the new lenses. Well, my eyes did not«adjust and I still see double /blurry so here i am again at another appointment. I’ve never had problems with my contact. I should’ve stayed with my previous eye doctor and paid out of pocket.
James P.
Tu valoración: 1 Trinity, NC
Please do not waste your time with an appointment. They do not respect your time. My wife waited over an hour and 15 minutes. They still hasn’t processed her paperwork. She did the only sensible thing and walked out.
Victoria E.
Tu valoración: 1 Austin, TX
Don’t’ waste your time here. I waited for more than an hour past my appointment time.
Leti S.
Tu valoración: 1 McAllen, TX
The owner of the place, Dr. Shah, is rude, disrespectful, and downright mean and dirty. He failed to provide good quality care for my child. We went in for a routine eye exam in order to renew her prescription for contacts, and we ended up with serious eye infection in both eyes due to the change in contact lenses to which he adamantly declared could NOT be the root of the problem. Instead, he chose to blame my daughter, telling her in a loud, rude way that she probably had poor hygiene when handling her lenses. In fact, he was yelling and turning red when he was trying to blame us for her inflamed veins in her eyes. When told him that he was not to talk to my daughter that way and that the problem BEGAN when we went to his office, he became furious, balled up his fists, told me he didn’t need my business because he had many other patients who came in and overflowed his waiting rooms. He looked like he wanted to hit me! We left and then went to a REAL professional with a REAL medical degree(not one from a crackerjack box) and he found that my daughter was ALLERGIC to the type of silicone makeup of the lens itself and he had seen MANY others who had had problems with the new lenses. After clearing up the infection in her eyes, he put her on the same type of lenses she had been wearing for several years, and she was perfectly fine. A year later? Perfect. Thank God for Dr. s that really care about their patients… I have warned many people I know about the dangers of going into that so-called doctor’s office.