Swarovski

I love the jewelry here, but there’s usually only one employee and 3 – 4 shoppers standing around waiting for help. It’s the same at their south coast location too. The girls who work here are friendly, but unless you are the only person shopping, it can get a bit frustrating. 5 stars for the jewelry and 5 stars for the service (when you get it!), but 0 stars for all the times I’ve had to wait around for help.

Wow went here to exchange something I got for Christmas. I shop at Swarovski all the time although I usually hit the ones in Vegas or South Coast Plaza. I had received a crystal I already had and wanted to either exchange it or get store credit for it. Since the selection at this boutique is extremely lacking I asked for store credit. The girl working there was extremely rude and condescending towards me. She acted like I was the scum of the earth because I didn’t have a gift receipt. Sorry but I was not going to ask the person who gave it to me who was so excited to give it to me for a gift receipt I asked if she could look up the gift giver by name and she said no we don’t do that anymore, she then proceeded to look me up by name and had my address and my information from my past purchases hmmm?
I won’t shop at this boutique again, I have always been treated extremely well at the other stores and this experience was just not good. Even the outlet in Carlsbad has way better customer service.