Quest Diagnostics

Does Quest understand people coming to their labs are ill or working on an illness?. The rudeness. The brashness. The absurdity.
From a corporate level how is it possible that nobody can answer the phone? A real human?.
I tried to call in an appt and to understand the process prior to arriving. You cannot get to a human. So I made my appt by automation for 2pm. I get there and after listening them yell at another man who had just walked in, they called me up the counter to let me know they couldn’t do all the tests, only some because it was too late in the day and she had to pick her kids up from school. I asked how the hell I was supposed to know any of that if its impossible to get someone to answer the phone?. She said well if u want to u can go somewhere else. Accept I cant drive and was dropped off by my wife and she was picking up my daughter. So I let them do the tests they could. I asked should I come tmrw at 9am and she then said well, we go to lunch 11t1130, so that’s not good either. I wondered how could other patients know any of this this if their policy as she explained is they have no phones to answer due to corporate decisions. While drawing blood, she tells me, «we like to let patients know to get here by 7am», and I wondered is amazing shock, HOW THE HELL DO THEY LET PEOPLE KNOW THAT?.. NOT ON THEIR RECORDING. YOU CANT SPEAK WITH A PERSON.
DO THEY UNDERSTAND SICK PEOPLE ARE GOING THERE. I WASNT TRYING TO BUY A PAIR OF SHOES.
She wanted to let me know that she has kids and her own problems,
So now I have to fast another night and reschedule the rest.
ON way home I called LAB CORP across the st, and a nice gentleman answered the phone and invited me to go the next day at 9am and that lunches don’t get in the way because they do them in shifts.
Quest LABS is a disgrace, especially when your business is in dealing with people who aren’t doing well…

This was possibly one of the worst lab experiences I’ve ever had. First off, I had to pay $ 3 for parking. The first 20 minutes is free, but after that, tough luck. And Quest won’t validate your parking ticket, so you MUST pay. Ridiculous! I had an appointment but that didn’t seem to matter much because I still had to wait. There were only 2 people working and they were both answering the phones up front when I arrived. One of them finally told me to go into the lab and sit at chair #4, which I did. NOBODY was in the lab with me for like ten minutes. I could have robbed the place! Then one of the gals who was out front answering the phone came in to draw my blood. She had an attitude going on right from the get-​go and was incredibly unfriendly. She was very rushed and rough with the equipment, me and the needle. She angrily ripped open packages and gathered the tubes that she needed. I’m not sure what was going on with her, but her attitude was less than customer-​service oriented.
The other negative about this facility was the place itself. The facility is very out-​dated, cold, uncomfortable and down-​right ugly. It’s the kind of place that makes you not want to sit down in a chair because you never know exactly what you might be sitting *in*. So you stand off to the side and then notice all of the suspicious stains on the ugly green carpeting. Then you just shiver and hope that you make it out of the place without contracting a disease. It’s so third-​world. In fact, I’ve been in cleaner, more hospitable places in the third world. The entire building seems like it needs to be torn down and re-​developed. It is just worn out and even the elevator makes a loud creaking noise like it’s on it’s last gasp. Back to suite #521, the home of Quest Diagnostics: Not only are the chairs and carpet stained, but the waiting room has stark green walls and the chairs look like they’re from the 1980s. There is no décor or ambiance in this place. It’s freaky! Behind the door where the actual lab is located, it’s the same story — a very outdated environment with worn, ugly green formica counters and old chairs. Combine all of the facility issues and the parking situation with the awful, unfriendly service and I give this place only 1 star. I will not be going back to this facility EVER again. Quest needs to re-​invest some of its capital to train its staff, hire additional employees (to answer the phones so the techs can be techs), upgrade it’s facilities and improve the customer experience. What kind of company operates this way in 2015? What a disappointment!

I had my blood drawn by Nichole recently — she was quiet but friendly and even though she had quite a few vials of blood to draw, she was able to keep the needle very still so it wouldn’t be painful. Some other reviews mentioned someone named Rachel, and I observed a Rachel who was helping people next to me. While she didn’t draw my blood, I did notice that she was considerate in that she had someone do urine collection while they were waiting for their turn which she said was so that they wouldn’t have as long to wait. They play music and you have a nice view while getting your blood drawn which can be nice as a distraction.
Update: I went again and this time the music wasn’t playing as loud so I guess that’s not a distraction you can count on, but the tech made nice conversation. Also, I was seen within a few minutes of getting there (I made an appointment ahead of time on their website though which I’d recommend doing).

Walked in today per my boss’s suggestion. He said he always walks in and as long as the waiting room is not full, the wait isn’t bad. So glad I took his advice this morning! About 4 people ahead of me. The front desk gal, Nichole, was polite, professional. The nurse who drew my blood sample was energetic, a lovely young lady named Rachel. She was a pro with the needle and used a smaller gauge (thank you!) after asking me about past experiences. Her conversation would be an excellent distraction for people that are nervous about having blood drawn. I was in and out, and writing this review within 30 minutes today. I highly recommend this place. :)

I have never witnessed such a horrific experience in my life. Rachel S. was the person taking my husband’s blood and she was awful! My Husband was there to have blood drawn because he is part of a trial for living donors with Northwestern Hospital. He is donating his kidney to his step-​father due to kidney failure. He is dying. This is a very stressful situation and there were very specific instructions for which we provided to the employees. Right off the bat, we received attitude when attempting to relay the information we were provided for the draw. Once we were taken back, Rachel S. was confrontational and completely unprofessional. My husband was asking if they understood what the instructions were and immediately, Rachel S. snapped at him. He was trying to explain our situation and she told us that every person that comes in «has a story and feels important.» He then stated that the way we were greeted was quite rude and she then said that they are rude because they have to deal with «people like us.» Mind you, this is occurring WHILE SHE IS TAKING BLOOD. She continued to harass my husband, as well as raise her voice to me as I attempted to diffuse the situation but she clearly wanted to argue. She then threatened to stop the blood draw and, as one could imagine, we pleaded with her to not because the timing of the blood drawn HAD to be this morning to sync up with my father-​in-​laws blood draw today. She then proceeds to rip the needle out of my husband’s arm and tells us that we will have to go to another lab. Again, Rachel S. ripped the needle out of his arm! My husband started to bleed all over his arm and she tries to touch him after what she has done to stop the bleeding. Like I said at the beginning, I have never witnessed anything like this in my life. Rachel S. deserves to be fired.

Do I have really give a star Why is this open I fear anyone to come here they are more worried about moving to fast adding wrong doing I asked for Manager and they gave me a card that is a number putting in a system
Rude
Front office service
More worried about there 11:30 lunch close then there jobs
Sorry I had to come here maybe a class in not all acting as if all are on Drugs

Online appointment system is useless. I showed up only to find that they didn’t have any record for me. Secondly the address listed on their own website and on Unilocal is incorrect. If you have to go here, try to go to office in Mission Medical Center.

super expensive! They wanted to have 1070 $ for blood work. We went to another place where they just charged 320 $ for the same work.

I have to get my blood drawn very often (even though I’m only in my early 20’s) I have the smallest, and most impossible veins to find, which usually makes getting my blood drawn a nightmare because it usually takes everyone in the offices group effort to find a vein on me.
I come to this particular Quest Diagnostics to get my blood drawn because one of the employees knows exactly where to find my veins and makes the experience stress free for me. Really sweet woman, and personable, she always remembers me when I come there. I keep forgetting her name but she is the best! I won’t let anyone else take my blood except her. I usually dont make appointments and just walk in, if she’s not there I always come back a different day when she is there. (long and dark haired woman, with an accent, she had kind of a south american accent? I can’t pinpoint what kind it is) If you have read my other reviews I’m horrible with names even if Its told to me 100 times (I should probably start writing the names down, haha). I’ll definitely get her name next time I go in and update my review when I get it.
My other experiences her have been horrible with the other employees. I hate needles in general and one of my first times at this office one of the employees taking my blood said «wow, I see you have a tattoo and you’re scared of this needle? you need to calm down or I wont do this» Are you kidding me?! How inappropriate to say to someone in fear. I had warned her that I was scared of needles before she even sat me in the chair. Also, tattoos are a completely different thing, I’m not getting blood taken out of my arm when I’m getting a tattoo.
One of the other bad experience was when I showed up to this office the second they opened at 630 I believe, because I had to be at work by 8:30. They had got some new kind of system and had to put all my information into it? Something weird and that ended up taking an HOUR because the woman was teaching the employee how to use this new system. I even told them I had to be at work by 830 and they just continued on their little tutorial. Well, by the time their worthless tutorial was done and I actually got my blood taken, I was almost an hour late to work.
Basically, this place it a hit or miss, unless you get the woman I mentioned earlier (sorry Unilocalers I need to find out her name). Another thing is, always be prepared to wait up to 2 hours. Sometimes theres no wait, sometimes its 2 hours. 3 stars for this place mainly just because I love their ONE amazing employee, everyone else there scares the crap out of me because it doesn’t seem like they know how to their job…

The girl at the front desk was not very welcoming to me I didnt think much of it until I watched her be rude to everyone else that walked in the door. They told me it was going to be an hour wait for walk ins, I didnt have a choice so I waited. An hour later they called my name sat me down then asked me if I had fasted, when I said no, they told me they couldn’t take my blood, thanks.

I don’t understand the reviews for Quest at this location. I know nobody really likes having their blood drawn or peeing in a cup, but I have always found this Quest Diagnostics a very good place to get my lab work done. I have been coming here for years. It is in a building at the lower campus of my work and a few doors down from my internist’s office, so it is very convenient. I have very tiny veins and sometimes have to be butterflied to draw blood. The phlebotomists here are friendly and professional and very proficient in drawing blood. On my last visit, Rosa, was great. She verified ID’s on my vials and explained things well and was nice and quick. Makes the overall experience easier. My doctor electronically sends over my orders for my lab work. I set up my appointments on line through Quest’s website which is easy to use. I usually make my appointments as early as possible before work. First appointments start at 7:00 a.m.

I read the Unilocal reviews of Quest as I was on my way into the facility this morning to have blood drawn. Firstly, I hate having anyone draw blood from me. Despise it. I don’t faint, pass out, or anything like that, but I hate needles.
I was petrified after reading the reviews, and wished that I had signed up to another facility location.
Anyway, I arrived 4 minutes late for my appointment (note: you have to park a decent walk away in a parking garage that charges $ 3/​hour to park), and was worried this would be an issue. Nope, no issue. There were maybe 5 other people waiting in the room.
I found the woman behind the desk to be helpful; everything was fine. Very professional.
I had to wait maybe 5 — 7 minutes, but not bad, considering the wait I’ve had to do in other places before.
Andrea was the woman who drew my blood. I explained I hated needles — but that I’m not a fainter or anything — and she was very friendly and talkative the whole time. Everything was clean and tidy in the facility, from what I could see, and have no complaints, other than the parking.
Quest doesn’t validate. If they did, five stars.

I’ll agree, the lady at the front was pretty mean to an elderly woman that came in. I didn’t care to much about myself but I hate to see others get treated so horribly. She was hidden behind a panel in in the desk so people wait there for someone to show and then she talks from behind it and nobody can figure out where she is. She doesn’t move, or pop up to let them know but gives a little attitude like, ‘people are stupid’. She is jaded, which is the exact behavior which needs to be avoided in the medical, public service (police/​court), and school systems. Rosa took my blood. That process didn’t take to long. I mentioned the view and it was over.

This place sucks. I had to take my 7 mo old infant to this clinic and not only was the facility supposed to be infant-​friendly — they weren’t!
«Rosa» spoke to my baby in Spanish and inserted a needle in her arm (while she’s screaming) and wiggled it around to «find’ a vein.
It was heart-​wrenching and horrifying. I think the place is disgusting and I’ll fight tooth and nail to never go back.