Purrfect Auto

Vince at Purrfect Auto was such a blessing and a life saver for me today. It is rare to come across such outstanding customer service and top notch abilities.
I highly recommend Seeing Vince at Purrfect Auto.
From a very satisfied customer.
Susan

What a pleasure to do business with this business. I was in need of a smog test so I could renew my DMV and was recommended to a shop in the same complex, but they were closed during lunchtime. I noticed Purrfect Auto was open and Vince was able to take me right in. The smog test passed without any trouble or BS from Vince. He was professional, honest and yes, a great sense of humor. I would use them again in the future.

I came to Purrfect Auto Service to smog my car because the shop I usually go to was closed. I should have looked them up online to see how bad the reviews were. As I came in they told the lady that was before me that her car failed because of timing and that they could fix it for a fee and that it would pass after that. After hearing that I went online to see the reviews and they were as expected people having bad experiences and having to pay more than they should. WELL WHAT DO YOU KNOW! The guy came up to me and told me my car failed and it was the timing and gave me the same spiel that they gave the previous lady. At this point I was frustrated and I informed them that they had bad reviews on google. I still had to pay which is understandable! But then they went to get my car and guess what?! «It wouldn’t start!» Wow didn’t see that one coming! I have never had any mechanical problems with this car whatsoever! The owner Ralph came out asking me if the car had gas? Of course it does?! It’s not running on hopes and dreams?! The car had more than half a tank. He then proceeded to tell me that my fuel pump might be bad!
How ironic! Please go elsewhere and don’t come and waste your money here! I will never be back here.

Back in 2010 – 2011, I used to take my cars to Purrfect on Madero for oil changes since I didn’t have time to do them myself. However, one Saturday when I took my 2001 Elantra in for a simple oil change, Ralph (the owner) came to me when I was in the waiting room and told me the oil pan drain plug hole was stripped. And that I had to fork out $ 300+ to have a new oil pan put in. I told him to show me the oil leak that that would have been created from me driving a car with a stripped oil drain plug hole. He said the car was not leaking when I brought it in, but when his mechanic took out the plug, he noticed the hole was stripped.
BULL!!! Ralph, who are you trying to fool. Your guy probably stripped the hole and now you guys want me to pay for your mistake. I am no mechanic, but I have done many oil changes, brake jobs, timing belt, etc to know that any fluid discharge hole which uses a plug would not seal properly if it is stripped. So if the hole was stripped prior to bringing it to your shop, there would have been a massive oil leak, and probably a seized engine from lack of oil. Drain plug holes are stripped when you use power tools to remove the plugs, or when you cross-​thread them.
At that point I lost confidence in Ralph. And I learned a valuable lesson. Always do your own work if you can and even if you have to pay more, in the short run, for the tools, parts, etc. I hate the feeling of going somewhere to have something done, and then some grease monkey coming out and telling me to fork out $$$ to have something else done. I really hate that kind of anxiety.
I have since then done oil changes on all my 5 cars, and I have never once stripped a oil pan drain hole. I have also told everyone in my office to take their cars elsewhere. I don’t trust these guys. Just FYI Ralph, an oil pan for a 2001 Elantra was $ 65 at O’Reilly’s with 1 hour labor rate to put it in.
BTW, Vince is great.

I purchased a car battery from Autozone and didn’t have tools or the time to deal with changing the battery. I called ahead and spoke with Vince, who said to come on down. Vince was polite, friendly, and even had a sense of humor. He was duel wielding phone lines and the place seemed pretty busy, but I was never made to feel less important than someone that called on the phone after I arrived… I value service that understands triage.
I know it was just a battery but I was done in less than 20 mins for $ 20 and I will trust Vince again for future needs.

Complete Ripoff. Called to make an appt to get my car smog. Had a coupon and got the price. When I showed up, somehow, the price went from 20 to 45. On top of that, while I was waiting the guy in front of me was getting his car failed because somehow, his dipstick was missing from his car. The guy was explaining how he couldn’t pass him. I had a bad feeling the dipstick was probably in the trash bin in the back of the shop since he’d have to pay to resmog the car. Anyway, save yourself the time and trouble and find another place. I would never take my car back here.