Mission Viejo Transmission

This is the best experience I’ve ever had getting car repair of any kind! Car wouldn’t start this morning, got a jump and brought it in and we were warmly welcomed with great customer service and a brownie. This is a fantastic shop with caring staff. Charles, Greg and Loralee (I hope I got all your names right!) were amazing and I will be coming back for both of our cars’ maintenance! Thank you for an amazing experience!

Nice place. Friendly Staff. Really busy though.

It would feel wrong to give these guys anything less than 5 stars
I didn’t exactly come here for repairs, but their customer service was so great and made my experience wonderful. My car broke down literally up the street from this shop and AAA towed my car over. It was brought in shortly before they closed and I was able to give them my info, and keys. One of the guys, Ryan, had given me a call pretty early next morning about 10am telling me what had happened. My car was old and it was going to be very expensive to fix so my parents and I had made the decision to just let it go. I told him that I was looking to donate it and if they work with a donation company and as a matter of fact, they do! It was an easy process to do with donation. Came back a couple days later and Kevin helped me out this time. Really great guy! Was able to get a donation receipt, and grab my stuff from the old car.
Ladies, by the way, if you’re interested in learning a thing or two about cars, every first Wednesday of the month they have an event called Girls in the Garage. Free food, drinks, entry too! Very knowledgable guys to show girls some things about cars.

I am so blown away by the customer service at this place! The owner, Kevin, came up to me in Starbucks the other day because he noticed a dent in my bumper in the parking lot. He told me about his shop and said he could fix the dent for me for free. I was very skeptical, but I decided to check out his shop and I’m so glad I did! Every single person in there was SO overwhelmingly friendly and welcoming. They really went out of their way to take care of me and did an awesome job fixing the dent. I had been driving around with that dent in my brand new car for 6 months thinking I would have to pay hundreds of dollars to fix it. Kevin made my whole life by extending such kindness and helping me out. I’m so grateful and I will absolutely be back next time I need to have my car serviced! It’s very clear these guys genuinely care about their customers and their vehicles. I would highly recommend this shop to anyone!

Wanted to follow up on my April 16^th review. On his own initiative, Kevin called me and gave me a $ 300 refund on my bill which was processed through my credit card right away. He also told me he was hoping I would still consider Mission Viejo Transmission for my future auto repair needs and offered me a $ 200 credit on my next visit. Obviously customer service is very important to Mission Viejo Transmission and I wanted to recognize that. I will go back.

Went here tonight for their Girls in the Garage event. We took a dozen teenaged girls from our National Charity League group. What an amazing evening! Kevin and his amazing staff pulled out all the stops. They had food, drink, a fabulous live band and a dozen educational stations set up in his remarkably clean facility. Our girls learned basics for car maintenance, repair and safety presented in a very interesting and fun atmosphere. We discussed the importance of finding a trustworthy mechanic and how to make sure the person you’re dealing with is honest. These guys are truly nice and I can’t recommend them enough. What a spectacular community service they provide. Thank you so much for teaching us about tires, brakes, rotors, transmissions, shocks, fluid levels, timing belts, batteries, etc. I am glad I finally know how to use jumper cables and I have much greater peace of mind knowing my daughter can now change a tire, use jumper cables, knows the importance of vehicle maintenance and how to recognize warning signs of car trouble. The band and dancing was totally unexpected and a crazy fun bonus. Thank you so much!

Update: previous review was negative due to my experience, but owner reached out to make things right. I appreciate the customer service that followed.

This review is based on my experience today.
First time I brought my car in for service it was great. Kevin the owner is a nice guy.
I did some research and realize that if my car was calibrated to a different number than the numbers they gave me, my tires will get the most life out of it. Spoke with Charles and Kevin and they both said they can realign it to whatever number I want as long as I sign a waiver. I take my time to drive down to the shop, signed the waiver, only to get denied by the technician Mark because he doesn’t feel comfortable doing it. Telling me to take it to BMW when I already paid for the service and was told that I can bring it back if it needs adjustments. I don’t understand why it matters whether he feels comfortable or not considering I sign the waiver releasing their responsibility if my tires do wear down quicker.
As an owner, you want to have good communication and also keep your word. Isn’t that what a business is based off of? Great customer service? Don’t tell me you can do something and waste my time when your technician seems to have ultimate say.

These guys are wonderful! Brought my car in for an oil change when they opened today, hoping they could get me in and out. There are leftovers cars from the day before but they were nothing short of SUPER AMAZING and accommodated me. Ryan and George are the Best, but I am sure the entire crew is just as courteous. Great conversation, great people! I will be back soon to fix a gasket issue.

WOW!!! What a pleasant surprise. A mechanic that is honest, does the work that you ask for, and nothing extra. Kevin and his team are a great group of guys.
I took my car there for some transmission leaks I was having. The shop was crazy busy but Kevin said he would fit me in and have the car finished later in the day. When I went to pick up the car the repair charges were less than I expected. Kevin and I talked briefly about a few other things that could be updated on the car. No high pressure sales, or I fixed this without checking with you first.
These guys «rock»!!!
I would recommended them to anyone.

Best customer service ever. The mechanics go out of their way to help every customer even if it’s out of turn and takes 5 minutes to fix a flat.
Kyle is the man.
Thank you all.
Great experience overall.

First off let me say I was impressed with their reviews, which is why we choose to go there. They actually picked my car up and towed it into their shop. My car was experiencing this loud screeching noise. They quoted us the cost and they did the work done promptly. At the time of pick up (which they had informed us it was done) I came in with my young daughter and proceeded to wait almost 1.5 hours in their lobby. They kept telling me they were just checking on one more thing, one more thing. No harm done but it was a inconvenience. $ 1500 later and 1.5 hours wasted, we were out the door.
Less than one week later the ‘screeching’ was back! You can imagine my anger, after paying for work they deemed necessary. It was beyond embarrassing to even drive the car — you could hear us coming a block away. The noise was so bad I called, videoed it and then emailed it to the owner. I had even shown him a previous video of it while waiting in their lobby. Unfortunately we have still never heard back from them. After taking it elsewhere, it turned out to be a warped gasket that cost me another $ 300+ to fix too.

Totally amazing, trustworthy, efficient and friendly service. They always greet you with a smile, and they bring you candy and treat you so kindly! They are trustworthy and helpful, and do not try to rip you off and lie to you about the problems with your car. These guys are great! I highly recommend them!

I came into this shop to get an alignment on my 2014 Lexus. Their waiting room is super clean, they even had some candy out. You get a super good vibe when you go in there, like this place belongs in the mid west. They have a coupon for a lifetime alignment and oil change for only $ 75, that is a smoking good deal. No upsales, no hidden fees, I will be bringing my other cars here.

There are many challenges and risks we take when we are in need of a trust worthy auto mechanic. From the best established franchises, who promise the world until they take possession of your vehicle; there are many risks to consider. I am a very polished chronic complainer if the job isn’t to my satisfaction. Quite frankly a native New Yorker, who has had his share of customer service both good and bad.
I Am overwhelmed with this establishment of professionalism, and unparalleled attention to detail.
Most recently my truck was giving me the signs of trouble and ready for an overhaul! The big question was who can I trust? After several estimates and encounters I was referred to Mission Viejo Transmission. I met with the Owner Kevin Hurly.
Like almost every New Yorker who can be a pain in the you know what, we have to deal with the owner.
My experience not only has satisfied me and has earned my trust, there is a whole lot more I can speak on all positive. However I have to say from my Heart this is the Last Stop! All the workers and establishment are very well synchronized and Family oriented. No more searching for trust worthy auto mechanics, no more fear, no more uncertainty. I have not only gained the respect and integrity of professionalism at its best, I made a friend for a Lifetime! Mr Hurly is the real deal. My hat goes off with 5 Stars of Enlightenment Well deserved professionalism.

Nicest guys. They fixed my flat tire in 10 minutes and no charge (which is a bonus) but they were so helpful… which is most important.

Talk about 5 star!!! I had my car towed here today and from the minute I walked into the office and was greeted my experience has been exceptional! Office clean and cool. Kevin, the owner caring and generous. His explanation of what was wrong with my car was clear and easy to understand.
Side note: They offer a Girls in The Garage class which is brilliant and I plan on attending. This would explain why he is so good at explaining. He used diaphragms and since I am visual I appreciated that very much. This shop was highly recommended by AV Towing and I can see why.
Overall, having to spend $$$ on my car is a bummer. Going to MV Transmission made it a little less painful.
Highly recommend!!!

I picked up my Expedition after having it serviced at RSM Ford, and it would not run as they explained to me it was the transmission with only 58,000 miles in close to perfect condition?
I called Kevin at Mission Viejo Transmission, he was outstanding. He picked my SUV up from the dealer, checked it out and fixed for me for $ 1,000 less than what the Ford dealer was going to charge.
Kevin is a Harvard Business Review case example of how to run a successful business.
Thanks Kevin,
Jon Robertson

I HAVE NEVER MET A GROUP OF MEN SO ACCOMMODATING! THESE GUYS ARE HONEST, SO HELPFUL, AND PROCESSIONAL! THEY ALSO GET THE JOB DONE!
I can’t thank Kevin and the boys enough! When my car was taking longer than expected, they offered me a car free of charge! They also came and towed the car for free from my house! Who needs AAA when you have these guys on your side?
Note, they are a AAA mechanic.
They also offer «Girls In The Garage» program for dummies like me who know nothing about cars! I think it’s the first Wednesday of every month ladies!
Call for more info!
Anyway, I just felt a strong need to post on here to let everyone know how awesome these guys are. I drive all the way from LA for them! Go to them! You won’t be sorry!
Thanks gentlemen, and one lovely lady! (Receptionist is a super sweet and helpful, tall, gorgeous blonde too! Yeahhhh!)

Kevin and his staff are friendly and you feel like you are in GOOD HONEST hands! I have nothing but great experiences there. Best shop around. Plus my GF likes Betty Bop. Got to go there to understand my last comment. LOL! GREAT JOB KEVIN!!!
Should be six stars!!!
Thanks,
Red Miata