Men’s Wearhouse

Very bad service. Rude and inconsiderate. Three separate visits and we were desperate for best men wedding outfits. They were flippant, and disrespectful. At one point, we caught him just flat out lying or exaggerating. We can’t take chances. Could they deliver what we needed or not !!! We wasted out time. Avoid this men’s store if at all possible.

Worst management and rudest employees. I observed employees be super rude to a customer and the lack of attention to us was more than frustrating. Go to the mall or a real tux place! The tux we ordered was in terrible condition.

Rude, aggressive… and grabby!
My husband and I are in our 30s and were casually dressed, sweatshirts and jeans. We walked in, he wanted to browse for suits and vests. We are the kind of shoppers who like to just briwse and ask questions as needed. We were immediately accosted by a woman who said, «What are you looking for?»
«Well, uh, just want to look around.»
«Suits? Are you looking for suits? Suits, right?»
«Um, yeah, sure.»
«Well then, we’ll need to get your size!»
And then — rather than just ASK his size (because we’re dressed down and so too ignorant to understand such things?) This woman, our age, whips out a tape measure, and GRABS my husband to measure his chest. Didn’t ask if she could measure, just GRABBED.
Then says «50» and herds us to a small section with 10 suits. I said, um, actually he’s a 46 to 48. She says «oh, right, the sweatshirt» and directs us to another section.
We start looking. Then a man barges up to us and barks, «looking for suits?»
«Well, yes but can we just look?»
«Look as much as you want but I need to take you to the right place!»
«But, um, she just -«
“These are 48 Short. You need 48 Regulars.» Then sweeps us to a different section.
So it seems perhaps they took the reviews that called them lazy to heart, because now they’re more aggressive than the mall kiosk vendors selling lotion. Too far the other way, guys. And for God’s sake, no grabbing!!!

I am seeing a lot of reviews saying they had negative customer service experiences, which is why I felt the need to write this review. When I walked in, I was immediately greeted and asked what brought me in today. I was directed to Olga. She helped me make sure my suit fit and everything looked alright. I’ve been to this location a few times, each time the staff was very helpful, but Olga took it to another level. She was quick and extremely knowledgable about the clothing there. While she wasn’t particularly talkative, that’s okay in my book. She’s not there to try to be my friend, she’s there to do her job and she most definitely did! I could tell she was busy, but that didn’t stop her from taking extra time to press the lapels on my suit! Olga is absolutely wonderful and hopefully she will be there for future needs I might have!

The Sunday staff might as well have told us to shop for our wedding party somewhere else. Little to no help, you would think that when a wedding party walks in to your establishment they would be on their A game. The rude staff had us walking out and driving down to Jos. A Bank where we purchased our four full three piece suits. Plus we got a better price and the serive at Jos. A. Bank was ¹⁰⁄₁₀!

Went here today and I had very little time to get what I needed. I had to get both my husband and son items and I definitely needed help. Menna was awesome. She was pulling items for me to look at, told me about their sales and gave some insight on trends that would be good for my son. She had the support of the other sales people and I ended getting out of there in about 15 minutes. I will definitely be back!

Terrible terrible customer service. The «men» stare at you like they want to fight while you stand and hope that someone has the time to help you in between their shift of standing around and doing nothing. Second time I’ve come here and consistently bad. They also lost one of our suits and sent one to someone’s home address in another county. Then made that person pay to send it back to them so they could do the modifications.

I trust this place with all my suit and rental needs. I’m a big and tall guy, and they always have a wide selection for me. The only reason they lose a star is that the shopping isn’t a seamless experience. Double check your contacts for rentals and get all promised discounts in writing.
Although they have always kept their verbal word to me, sometimes it takes some tedious assertiveness.
Criticism aside, their customer attention and service is exceptional. Tommy and Hamid are specifically trustworthy, both have excellent suggestions for the fashion impaired.
If it doesn’t fit the way you want, they make alterations on the spot, always at a fair price and frequently without charge.
I will continue to return to this store. They did rentals for my entire wedding party, we were very pleased.

I just had the most miserable experience I could have ever imagined. It started off OK, I was disappointed that they wouldn’t let us try things on, but the woman who was helping us at least nice enough and was patient as I was explaining our vision of what the groom and the groomsmen would be wearing, we opted to go the buy route for the dress shirts and the tie. And then, the retail guy got involved and things went down hill. I don’t know what he said to my fiancé, but all of a sudden, our decision of going with just a vest for the groom and suspenders for the groomsmen was completely being second guessed. As I joined in the conversation he continued to ask about our choices, and give us reasons why basically our decisions were wrong. I was completely stunned and honestly, it made me very sad. We have been planning our wedding for a long time, and it’s can be a stressful process. When I walk into a place I’m looking for guidance on how to make our idea’s come through, not for someone to share with him their disappointment in what our decisions are. We ended up creating a group order for the shirts and tie’s, but couldn’t even confirm our rentals because we were just so stunned by this man. I don’t even know what to do at this point but their corporate offices will be contacted and I will definitely never be going back to this location, if ever a Men’s Wearhouse again.

On my list of things to do for the day (which I didn’t want to do) was pick up a suit for an event. I’d been to Men’s Wearhouse before (mainly for convenience of the location) so, as a creature of habit, I went back to give them a try. Before I arrived, I checked out the Unilocal reviews and noticed they were a mixed bag, so I wasn’t sure what to expect.
Walking in the door, I was greeted by Kevin Glavin (who is bestowed the title of Wardrobe Consultant). On the surface, Kevin looked cool, so the suit shopping was on. I don’t mess around with shopping. Within 20 minutes I was out the door with a new suit and some extra bobbles and bangles to get the job done.
I found Kevin to be a good «consultant.» He didn’t try to upsell me and he was knowledgeable and pleasant to work with.
Update: When I picked up my tailored suit, it need some adjustments. The on duty consultant, Danny, adeptly jumped in and got things fixed to my liking, which required some additional tailoring. After everything was said and done, my overall experience at Men’s Wearhouse was good, but not great.

Would not give it one star if I didn’t have to. My husband went in here tonight to look for a tux shirt and vest and came out as irritated as I’ve ever seen him. He got into the store and no one paid any attention to him. He asked for help from two employees who ignored him and one who said he was busy. After about 10 min of searching for what he needed a salesperson finally came over to him and said «Umm… what do you need?» My husband explained to him what he was looking for and all the man said was «yea, we have shirts over in that drawer.» A few seconds later my husband went to ask if they had a different type of shirt and was cut off by the man rudely saying «I told you the tux shirts are over there. You just need to look!»
After deciding that he wasn’t finding what he needed and realizing that he wasn’t going to get any help, he finally picked a pair of cuff links and proceeded to the checkout. At the counter he was met by a woman who was on the phone with someone she was referring to as «babe» and after rudely asking what my husband wanted, told «babe» that she guessed she needed to go. There was a long, rude, argument over why he ONLY had 108 points on his rewards account and how he didn’t have a certificate to use. Also, she felt the need to question him as to why his phone number was from San Francisco and his address stated we lived in MA (we are military and just moved here). Finally, she rang him up and when he told her that there was no need to waste a bag for just a small box she told him that he needed one because otherwise he would look like he was shoplifting. My husband replied with «even if I have the receipt?» and she said «well yea… you look the part.» (my husband was wearing plaid shorts, a polo tucked in, and a nice pair of Sperry’s)
At this point my husband was so insulted that he asked to speak to the manager and was told that he had just left for the night.
Apparently my husband caught the manager walking out the door and told him what rude service he had experienced and how he was told that he looked like a shoplifter. The manager’s reply… «well we service a certain type of clientele here.»
We will NEVER return here and I will be calling corporate tomorrow! There is absolutely no excuse for service like this!!!

Shout out to the manager Jacob who goes above and beyond to make his customers happy. He is very professional, and patient. My husband bought two suits a few months ago and Ingy took care of him, she was helpful.

My wardrobe consultant on my visit was Kevin. He and my girlfriend worked together to get me in some really good looking clothes.
I changed sizes recently, thankfully it was a size reduction :-). I needed new formal wear for the upcoming holidays, Christmas and New Year’s parties!!! So I came into Men’s Wearhouse because they were having their buy one get one sales on blazers and pretty much, ¾ of the things in the store.
I have trouble getting dressed in matching t-​shirts and pants, so needless to say I was in need of assistance when coming through the door.
Kevin helped me pick out some really cool looking blazers, a couple pocket squares, a vest, a bow tie and a regular tie, a couple pairs of pants and some undershirts, and even a pair of suspenders, all for around 600 dollars. 2 whole new formal outfits that I really love the way I look in.
I’m satisfied with my experience, their tailors took a week to stitch my blazers and pants perfectly to the size of my body after Kevin took the measurements and marked them up.
The only thing i would want to see is more off season clothes, I was looking for a lighter blazer in the winter and I wasn’t able to find EXACTLY what I was looking for because of the season. Thanks Kevin!

I have been to this location numerous times. Hamid and all of the salesmen that I have dealt with have been at the top of their game and are always able to put together a look for me that is individual as well as professional.
Management goes out of their way to make you feel like you are the only customer that counts. In an area where there are many choices, the overall customer service makes me come back again and again!!!

These guys have to learn how to use a tape measure… And know their product and how they run. This is just for this store.

They def did not have their crap together! 3 out of the 5 people in the bridal party did not have all their stuff. 2 were missing shirts, one their pants! I mean come on! I dont know whats up with this company it continues to disappointment. I wish Selix was more competitive.

I would give a negative star if I can. This place is a shithole. The suits are okay, but some of the employees are rude, full of themselves, and are know it alls.. They are cocky and does not give good recommendations. They only give basic recommendations to their liking, and puts down, in a very rude way, the customer’s opinions. I would NOT EVER go back there again. I would rather make the drive to another Men’s Wearhouse or go to a different suit store even if it is totally out of my way.

I am incredibly surprised to see such negative reviews about this store! The staff at this location are on point, polite and professional.
When we got married in May of this year this store was incredibly helpful, we set everyone up in their system early — picked the tux design AND had an exact price quote for each suit before we left. We were able to arrange for out of towners to pick up their suits at their own stores, and a few were picked up by us. There were ZERO issues with the fittings, everyone’s suits fit wonderfully without any need for alterations.
My cousin is getting married this weekend, and in a last minute panic I realized I needed to rent a tux for the black tie affair that had creeped up on us. I called the store to ask if I still had time to rent by Saturday (this was Tuesday) and was met with a pleasant phone call and good news that yes, for a $ 20 rush fee I would indeed be able too. I drove to the store, where I was immediately recognized (again I should mention, when I returned the rentals from the wedding I was also met with a friendly smile and a pleasant conversation where they recognized me) and was helped quickly and courteously. They were able to look up my measurements from my wedding and I was in and out of there pain free.
Now, the MW system went down as they were going to input the order and give me a grand total — which I can totally understand can happen. I assured them that I didn’t mind — and they would call me with the details once it came back up and could input the order. If there would be any improvements I could recommend — it is simply that MW needs to update their hardware. This store has an amazing and professional staff, there are no issues with anyone being rude or unhelpful — they just need more up to date computers.

Lack of customer service. We we’re ignored at all times. We walk in expecting the service as the redlands location, however the entire experience was a complete joke. No one was there to answer any my questions about fit or to see if if anything else was needed.

I had lost alot of weight (too much), so my pants were so loose that most of them didn’t fit. So I needed new summer clothes.
As others have mentioned, Jacquie did an amazing job. She quickly fitted my size and matched up 3 outfits of shirts, shorts, socks, and shoes, and a pair of new jeans. I was in and out in 20 – 30 minutes, shopping was super easy, which is a sigh of relief, especially for us guys who hate shopping and are clueless about matching colors and styles.
PRO TIP: Go to Men’s Warehouse stores at the end of each season (went in July 27^th for summer clothes) as you can usually get some big discounts on quality clothes.