LA Fitness

The sales manager Mark openly insulted me on my first day in the gym.
I came to take a look at the gym with an intend to become a member later… They were trying to push me to get the membership same day but I was not ready for that. Mark got pissed and he was extremely rude to me, asking me questions like why did you come? Do you want to subscribe? over and over again. I felt over pressured and extremely uncomfortable.
Well, God saved you Mark, that I never being rude even with total assholes. Just simply can’t go to that low level of treating people. Wish you all luck!
PS no wonder that 90% of people don’t come back there to get the membership…

Decepptive creepy trainers and sales monkeys. The ususal two face lies on fees and cant find and account while your card is charged. Why they need such a large sales staff is beyond me. They create a used car lot atmosphere while wandering around with nothing to do except stare at your girlfriends and wives. Its a wierd atmosphere for a gym.

The gym itself is nice. Good equipment, nice availability. The thing that bothers me is the customer service. The young girl who works at the front desk during night shifts is so rude ! You’d think as a customer who pays to come to this gym you’d at least get a greeting like «hello welcome in»! Nope, instead she just sat there and continued to chat with her friend. As me and my friend walked by she didn’t even smile at us. She actually gave us a mean looking glare. I was shocked. I usually don’t write reviews but if this was my business i’d want to know of this horrible service of one of my employees. As a paying customer we should feel welcomed in instead of the opposite. Other than that, like I said the gym is nice and I would l definitely recommended it (aside from customer service). :P

I don’t normally do reviews of places other than food. but i had to.
I came in here last night around 7 ish. with a friend I dont have a membership, I want to get one but I figured i would test it out first an my friend was really eager to workout so I figured 2 birds one stone. being that its a new spot in the Kaleidoscope its nice to try new things.
I did the guest pass online. rather smooth process. it took maybe 10 minutes for me to get the email but the cool thing was. after it went through i got a call from a guy named marc who was supposed to show me around. I show up i had the pass on my phone the person who i came with was a regular so she knew exactly what to do. went to the front desk an waved her lil card. mine was on an email on my phone. i was looking for it. an the woman sitting at the front desk was literally holding up the lil scanner an looking down holding it till i was ready.
I was confused looked at her an she didn’t even know i was looking at her like couldnt she tell i was not a normal i was a guest. no eye contact no nothing I felt unwanted. thats a big rent to pay at the building starting out my guest pass like that is not cool. i didnt want to talk to her an ask for this marc guy i just wanted to get my workout done an be on my way. to start it off like that was rude an uncalled for. i was gonna give you guys a 3 but after writing it down made me drop it to a 2. was not impressed with customer service.
Nice gym New equipment. the elipticals an tredmils have TV’s in them an all sorts of fancy stuff! overall new an updated spot. hopefully the people who clean the equipment dont halfass it like the front desk do.

I have been a member here for a few years and there was a management change recently. Today I had my first interaction with the new manager what an unpleasant experience ! He was condescending, rude, and very arrogant. I took my gf in who is currently a member of 24 hour and asked for a «guest pass «so she could possibly make a decision to switch to la fitness. I was passed to a membership coordinator which happened to be the manager Mark golter, He told us that my membership didn’t allow guest passes? That’s not what my app says on my phone. He then became extremely rude and abrasive. He also informed me that la fitness keeps notes on the members which is a clear invasion of my privacy. I asked him about the «note» on my acct and he refused to share with me the incident; which I have no idea about, or the specifics? He was the most abrasive manager that I have ever experienced in my life. Way to go la fitness. You’ve probably lost a member as well as a potential new member due to the actions of one employee. I have never been upset or angry at my gym prior to today, completely contrary to that I have several friends that work out there and have been friends with all the staff prior to this day. Garrett the old manager was a great guy as a matter of fact and he and I used to talk every time I was in. Retention must be a huge part of a subscription businesses success and there are several options in south OC for fitness. This is no longer one I would recommend to anyone EVER !!

With all the negative reviews I was dreading my workout at this location but it’s super close to my job and I had enough time on break to get my sweat on so I sucked it up and to my surprise… this location is lovely! Smells super clean and looks fairly pristine (for a gym) I love the downstairs area by the locker rooms it’s more secluded and allowed for a more private workout. I was there from maybe 330−445pm and gym was relatively empty. Heaven! Also, asked an employee to assist in body fat calculation and he was very helpful and didn’t try to push sales on me or take up too much of my time seeing as I had to get back to work.
Don’t believe the bad reviews!!! It’s a nice la fitness!

No complaints. Great place, cool staff. Never had a problem like the rest of these people claim and I’ve been here almost 2 years.

No free wifi, the la fitness off Alicia Parkway and i5 has free wifi — I’m not sure what the Crown Valley Parkways excuse is. Besides that, good equipment, rarely packed.

My boyfriend’s locker was broken into and his wallet was stolen. I hate writing negative reviews because people are so fickle these days online, but I have a legitimate issue, so here we go.
We walked into the gym tonight 1.5 hours before closing and no one was manning the front desk. My boyfriend went downstairs to change, threw his stuff in a locker, locked it, and went off to work out. When he came back, the lock was missing and his wallet was gone.
The staff DID react and called the police for us. They let us stay after closing to deal with the police report, but when we asked about security cameras on the premises (not in the locker room, but at the entrance and around the gym), we were told that there were none.
Again, the staff were decent to us, but even the cop was surprised about the lack of security on the premises. Oh! And by the way! This was the SECOND time my boyfriend’s locker was broken into, but luckily, nothing valuable was taken the first time. Plus, I’ve talked to people who have complained about the locker break ins, as well. Needless to say, we will be finding another gym to go to.

Seriously!!! Smells disgusting in here!!! I refuse to go to this location again after what I just experienced. 100% SEWAGE smell in here! Walked in and got hit with the nastiest smell. I asked the girl at the front what’s going on and she says «It’s a kaleidoscope thing, it always smells like this». The smell was so bad it made me want to vomit. LF NEEDS TO FIX THIS ISSUE ASAP!

Has everything you need. Parking is available. No towel service… Friendly staff. Kind of a weird layout. I prefer other locations in OC to this one

This gym is alright. I love that it’s never busy and the equipment is new and great! The equipment is always available and in good shape.
The primary issue I have is that the group fitness room is filthy, consistently. There’s hair everywhere, dirt, debris and more. This bothers me because gyms are already a center for illness, and I have gotten sick from this gym once.
This location also does not have a lot of group fitness activities available for guests, so if that’s your game, then there are plenty of other neighborhood businesses that have taken that up. Especially in Ladera Ranch.
But it doesn’t deter me because the gym is still in good working order, and it’s never crowded.

The 3-​star rating shown is very MISLEADING. At first glance at the reviews, I was afraid I was about to walk into a tiny old Bally’s gym that smelled like B.O.(which I’ve seen a handful of in LA county)… Well that was not even remotely the case!
THIS GYM IS BEAUTIFUL! All new facility and equipment, TV screens on all of the cardio equipment, and very spacious. Whoever said it was small must have came from a massive gym, because in my opinion there is plenty of room. I was very pleased that I had one of the rooms all to myself for over an hour to do free weights. The fact that it’s not crowded is nice coming from gyms in Hollywood, where you can hardly even breathe due to the excessive amount of people at all hours of the day.
Last but not least– THE JUICE BAR. I had the almond butter protein shake and it was phenomenal! The sweet blonde girl helped me pick out protein powder, which was super cheap! All of the other staff were very friendly too. I wish I lived closer to this location because I would come everyday!

I’ve been with this specific LA Fitness for a good long while now. It used to be a great club, and probably one of the best values in town. Then everything changed…
My educated guess is that management or the ownership of the club changed about 6 – 12 months ago. There was a period where the juice bar was shut down and changed to a new company, the vending machines were all emptied, and all of the fitness gear was no longer for sale. When these things finally came back they were all different. If management/​ownership changed, it has been for the worse.
I would skip this club if you have other options. Here’s why:
1. Consistently filthy now. It used to be pretty spotless. It smells bad too. There are times the whole place smells, and sometimes it’s just the equipment. Okay, there are few people who smell too, but that isn’t LA Fitness’ fault ;). Just this morning I found bright blue gum stuck all over a squat rack. Often times there is trash all over the locker rooms that doesn’t get cleaned up. But really, my biggest concern is that they are no longer using any sort of disinfectant in the club, because it smells pretty rough most of the time.
2. Equipment is broken, poorly maintained etc. Equipment stays broken for a long time. It’s not being maintained either. I went to use a cable pulley machine today and it started screeching from lack of lubrication on the cables and pulleys. This is just one of many cases where machines are either broken, partly broken, or just not maintained well enough for normal use.
3. Accessories are either missing, or totally wrecked. The squat bar pads are literally falling apart along with most everything else. Finding ropes and accessories for the cable & pulley type machines is tough. If you’re lucky there is one each of a type, and it’s probably being used by someone who spends five minutes texting between each set.
Squat bar pads are literally $ 14.00 on Amazon. There is no excuse for having thrashed equipment.
4. Staff and Billing. I got a new debit card while I was out of town, and it happened to fall around the first of the month when LA Fitness tried to bill me. No joke: they called about 30 times in 4 – 5 days. I told them I would update everything when I came in next and was very polite with their staff, but that didn’t stop an ENDLESS barrage of phone calls. There were times they would call four times in a row. They finally stopped calling when I threatened to cancel.
5. The club is HOT and humid. It used to be a comfortable temperature in there and now it is muggy, and warm (on top of smelling bad). This simply means management is cheap and trying to save a few bucks on the AC.
This is getting too long… Here’s the short of it: Avoid this place at all costs. Spend the extra money and get a membership at Lifetime Fitness. That is where I’m moving to soon. It’s a shame. This used to be a great club until management or ownership changed.

No racket ball courts but we love this place because it is newer and the pool is downstairs. I go to the location on Alicia for racquetball. The kids club here is fantastic, my daughter loves the place. Wife and I have been the spin and yoga classes, they’re great as well.
The pool can get very cold during winters, the folks here seldom turn the heat on, I guess after a few members complain. After a few laps this doesn’t bother me but yes a heated pool is nice. Water pressure in the showers is pathetic. All in all, an ok place.

This club makes it very difficult to cancel your membership! I stopped in to update some info and cancel my membership, the clubs do not open early enough 6:00am weekdays and 8:00am weekends is too late, 24 hour fitness Ladera has better hours.
I was told I had to mail in a form, they could not accept or forward the form for me. Their operations manager is on medical leave so no one could help me. I would need to drive over the Alicia club during 8 to 5 hours. Ditzy girls working the counter. What a crappy company to not empower employees to do the right thing. Buh bye

I was with 24 hour for 15+ years and switched to La Fitness about a year ago. I’ve only been to this location and it’s really nice. Clean, friendly staff. I LOVE Ms. Rose in Kids Klub. If I could take her home and keep her as my own personal nanny I would :-) it’s great to know that my girls are getting such great care while I take care of myself for a bit.
I’m giving them 4 stars because of a pretty brutal theft experience in the locker room. I didn’t lock my locker, so it’s mostly my fault. But I think the theft was by a former member with a suspended membership, and they let her down to the locker room unsupervised, so that’s pretty sucky. Still, lock your stuff up. Always, always, ALWAYS! Always.

This gym is pretty nice and clean compared to other gyms in the area. I use only the ground level with the weights and cardio machines so I can’t speak for any other areas. I took a class also and that room is spacious and doesn’t smell. I don’t think the gym smells and all the equipment I use hasn’t been broken and still in good condition. They have people clean the machines, too. Kids club is great because no icky carpet. It has a tv, cars, and some plastic equipment. It’s very open and not cramped.

This gym is awful. Nothing gets fixed. The basketball court smells like sulfur. They even continue billing after cancelation and have a «no refund» policy.
They are also very loose with their children check out policy. They never verify who takes out my son. I stopped taking him here because I was concerned.

absolutely filthy!!! The restrooms are toxic!!! Everything is broken in the restrooms. It stinks too.
The management doesn’t care either. Go any where else!!!