Get It Fixed

The repair service was being run out of their home, which made me feel uncomfortable, and the owner was smoking a cigarette when he opened my phone in his backyard. I stopped by to get the LED fixed on my iPhone 5s, and I was happy at first cause he did it quickly and cheaper than another place I had gone to, but it began to act up a week later and broke again unexpectedly three weeks after I had gone to get it fixed. Since he had used cheap, third party parts for my phone screen I then couldn’t get it fixed at the Apple Store either because it violated their policy.

Empty shop!!!
Cleaned out but no sign. Not good business practice.

I have to update my review. My first time here was a great experience… so I went back to them when I dropped my phone AGAIN. But hey, I knew who to go to.
I shoulda known when they told me they were working out of their home… but I like to give the benefit of the doubt.
Long story short: my phone has been sooooooo screwed up since it was worked on that I can’t even open it up. I tried texting them from a friends phone to see if they could take a look, once again, benefit of the doubt, and they never even replied. Hey. I get that something else could be wrong, but at least tell me «hey there is something else wrong». Or «f off», but after handing over money to them, I ended up having to buy a whole new phone.
Thanks guys. Your service and work has severely plummeted.

Do not use this guy. He is flaky and unreliable. He fixed my cracked screen on my I phone about a year ago. He put a protective cover over the screen. It still managed to crack again which is not my complaint. I just took my phone to Staples to get repaired. The guy who fixed my phone told me whoever fixed my screen the last time harvested a bunch of my parts from my phone. This guy is a thief. Don’t use this place!

I brought my iPhone in to get the screen replaced about a month ago. The screen had totally shattered when I was at Disneyland with my hubby (oops!) and we were down here visiting his parents for the weekend so I wanted to get it fixed before we drove back up to San Jose, which is where we live. We went into Get It Fixed because it’s very near my in-law’s house, and my sister-​in-​law had gotten her iPhone screen replaced there with no problems. We go in, they fix it very quickly, and I was happy!
Two weeks later, I see that the screen is actually starting to come off of my phone. And then one day I take my phone out of my purse and the bottom is totally cracked. I had not dropped it, it just cracked somehow in my purse… I know that sounds suspicious, but I am being truly honest here. I called them and left a message asking if I could come back in and get it replaced when I was back down in Mission Viejo over the holidays. No response or call back.
I’m here now in Mission Viejo and they have been closed each time I’ve tried to come in to get it replaced. I know it’s the holidays, but maybe post some holiday hours? Now I have no idea when I’ll be back down so they can re-​do it.
Two stars for quick and convenient service, and the chance that they truly tried to do a good job but somehow it was just a defective screen and they maybe couldn’t control that. I would not recommend this place overall. Also, jus FYI, the Apple Store can fix your screen for around the same price (maybe cheaper) and they won’t touch your phone to fix anything if they find out someone else has worked on it.

I’ve had iPhones repaired here 3 – 4 times over the past few years and Get It Fixed is always fast, honest, and efficient. It’s worth calling ahead to see when they’re available and they can even offer a quote over the phone. They offer a 90-​day-​repair warranty and also freely offer the service of supervising a Craigslist phone sale to ensure the product is unlocked and ready to go, this tremendously helped me out. Definitely the best in town.

Came here to get my phone fixed I live in rancho Santa margarita so it’s a pretty far drive for me, got here at 10:35 sign and Unilocal say they open At 10 am, no one is here, had to go to lake forest anyway and came back at 11:15 still no one is here what joke change your store hours if your not gonna be here, going to OC phone geeks they have better ratings anyway. How rude never coming here again.

fast easy and convent only when the a/​c is working. i would haven given them 6 stars but the property management company needs to fix there a/​c

These guys do great work, but I waited over an hour at the Mission Viejo store yesterday during the hours they advertise they will be open. No sign on the door explaining, and no message explaining when I called the store repeatedly. I truly hope everything is ok with the people who work there! Please announce when you will be open again. Several customers came and went while I was there waiting.

the experience was great. Unfortunately the parts used were cheap and some areas of the iphone screen did not work a week after replacing it at this place

I love this place and everyone who works here! They are polite, courteous, efficient, and get the job done with no need to come back.. I have used them at least seven times for my and my two daughters’ iPhones — for water damage and cracked displays. They have gotten the job done in an extremely timely manner (sometimes while I wait).
The charges are also VERY reasonable also!

My husband and I took our phones in to get serviced here on a Monday around noon. Found the quiet, tiny, upstairs place pretty easy as I was referred here by At&t Kaleidoscope. I have a Samsung Galaxy S5 and am missing the little connector port at the bottom that keeps the phone water resistant. Unfortunately they didn’t have that part but that’s okay I’ve been missing it for a few months already now. So my husband has a Samsung Note he just got and was upstairs in the attic with his phone in his front pocket and cracked the camera lenses. Thankfully they had the part in stock and were able to fix it right on the spot! Total cost including labor was $ 54 and they take credit cards. I hope I don’t need to go back because getting phones fixed is expensive but if I ever do, I will come back here!

Honest, professional, courteous, and fixed the problem right away. In all honesty the best electronics repair place I’ve been too. Unlike a lot of the mall of Kiosks that offer repairs you can tell that this ship takes their worn seriously and are not just there to make quick money off a new market or provide a job for their idiot cousin.
Could not reccomend this place enough.
Also, great magazine selection.

Most honest and finest service I’ve had in Mission Viejo. Knowledgeable with courtesy included. Highly recommend!
Dr. Jim

I came to get my iphone repaired. My phone charging port was broken and Kyle cleaned it for free. It was quick and free. My type of service. Thank you Kyle.

As someone else said, I can’t believe this place rates high on Unilocal.Their customer service is pathetic and they are completely disorganized. My device spent over two months in the «shop» and then ended up not getting fixed at all. I didn’t receive a single call during that time to update the progress of my repair. Each time I called I got excuses and the run-​around. There must be a better option.
Update — After some confusion and delay my device was repaired and is doing well after a few months of use. One of the owners and I had a nice discussion and worked things out.

1 star for being disorganized and not knowing where my phone was. The guy at the front was horrible at customer service very rude to me and the other guy in the store. Was not will to work a deal on cash or Unilocal review. Then the owner came out and said he would do a deal and the guy that originally greeted me got upset. Overall experience was poor. The guy working the front of the store needs to learn sales and customer service skills.
Five star rating is for the new screen on the phone, it came out great and the owner willing to step up and help out his customer on price.

VERY PROFESSIONAL, TOP QUALITY CUSTOMER SERVICE, HONEST, AND LOYAL! Let me start by saying I was in a total state of panic as the hard drive failed on my MacBook Pro and I was not sure if all of my photo’s were stored in my cloud as I upgraded my cloud storage AFTER my computer crashed (yes, lesson learned)!! I had noticed Get it Fixed several times driving by and decided to give them a call as the Apple Store was a bit rude … Get it Fixed was awesome on the phone and said bring it on over! Let me tell you … Will is a miracle worker in my mind! He turned my computer around in 24 hours and YES … saved my photos and upgraded my total system to something I never dreamed possible. Will, from the bottom of my heart … thank you for all the time and effort (and lost sleep) you put into my computer last week. You have made me one happy Mom.
On another note … while in the store, I had my two teenage sons with me. One of whom is a total gamer and has high functioning Autism. He got to chatting with Will. Will took time out of his day, took him back into his office, showed him several of his different systems, they talked gaming computers etc … what a wonderful man! You made such a huge impact on my son that day! Thank you! I wish there were more people in the world with kind hearts and that share the love for what they do to others.
YES … This place rocks!

Unprofessional and disorganized!!!
I brought my computer here a couple of months ago.
I drop my laptop off on a Wednesday afternoon. I walk in and its a little busy. Good sign. I wait a couple minutes and I’m finally greeted by a young guy (not the owner). He says it would be another minute. This man walks in and starts asking about some gadget he had heard that they made there. So the young guy starts talking with him. Shows him the gadget. 10 minutes later he comes back to help me… Isn’t there an unwritten rule for first come first serve for your customers??? The guy didn’t even buy anything.
I start explaining the problem I’m having. He thinks it’s the back light. I tell him it doesn’t work even when it’s plug into a tv with HDMI. So he says it could be the motherboard but they would do a dialogistic. So he plugs in my laptop with my cord and looks at it for few minutes. Then has a girl give me a claim slip while saying they will give me call within 3 days. I leave.
The Following Wednesday (Full 7days later) I call and leave a message Just asking for an update since I had heard anything form them. Call again on Thursday (day 8) speak with a girl who tells me the tech wasn’t in but he would give me call. So Friday (day 9) I call again no answer, left another message. Saturday (day 10) I call again! Finally I get a hold of the tech.
He tells me he as already called and talk with me. Why would I have called you everyday for the past for 4 days if I had talked with you? I ask what my options are. And again he says «we’ve already talked about this and that I had told him to back up the pictures and documents» now I’m Restating sir you haven’t talked to me. But I ask «if that’s what you can do, how much more will this cost?» He says he doesn’t know and would have to call me back. :/​No call back! AGAIN!
On Tuesday a full 13 days after drop off I just go in.
I wait about 10 mins and am finally helped. The tech comes out (also happens to be the owner). In a rather rude and annoyed tone he Again tells me he called me and I told him to back it up but I then called back saying not to… When I just wanted to know how much it extra it would be.
After debating this again in person I’m fed up and over being treated like idiot. I just want to pay for dialogistic and be done. They get me rung up and I have my laptop in hand and realize I was not given my cord. So ask about it. The owner rudely say he has a universal cord and doesn’t take cords. Ok that’s a great policy if only your guy had told me that two weeks ago when I left it here with my laptop. My laptop was dead so I decided whatever I didn’t need anyways. So I left.
Thursday I get a text message saying they had found my cord and that I can come get it. I went in Friday and they apologize saying the slip had been torn off the cord.
I’m not giving 1 star because they did find my cord.

Had my iPhone 5s screen replaced here. It was $ 120 and took about 20 minutes .
Good quality and fast service.