Forever 21

DRAMA!!! Thats the word that comes to mind when i come to this store. Its pure gossip and nothing else, not even help. 3 girls stood around complaining about their supervisor having them do tasking. Umm HELLO! That is retail, no one wants to go to a horribly messy looking store. You chose to work there, so stop complaining. As a manager in the retail business i would not tolerate that. If you are not happy where you work, quit and let someone else who actually cares about a job work there. Only 2 people that seem to enjoy working there were the cashiers, who by the way were also tasking and putting clothes away. They were very sweet too.

This is by far my favorite Forever 21. There’s always employees around to help you out, and they can always direct you to a dressing room. I think there’s only been one time where I had to wait for a dressing room (it was right near Prom weekend), but never the less, the employees were friendly and shuffled us in! The store always has incredible sales, and lots of shoes and jewelry to choose from. The employees know where everything is, and they’re able to bring clothes to the dressing rooms for you. I’ve never had any issues here, especially when it comes to exchanging an item. Management is doing a great job with who they hire! Always clean, always stocked and always friendly.

I personally find this store to be really overwhelming to go into. It’s a two story store and there’s just way too many clothes everywhere that it’s overwhelming to go through it all. I’ve tried many times to find an item in their store that I found online but it’s like finding a needle in a haystack. Employees find it difficult as well when I ask!
Besides the overwhelming amount of clothes, It can be hard to track down an employee at times if you need help.
They do have some cute items though and I like their workout clothes, so I still find myself going in here every now and then. I prefer other smaller locations though.

As much as I love forever 21 this one is horrible, no one greets you, the sale section has clothes from last year that clearly won’t sell, and everything is stuffed on racks so the clothes are tangled or two tight to pull out to see, and my friend and I were the only customers waiting in line and THREE employees stood around looking bored for 10 minutes before they «called» us to cash out.

robbery is the word that comes to mind of this store!!! ordered an item online for my daughter and went into the store to return… customer service and a manager will not refund me. if return i am financially responsible for shipping item back which will be a loss of approximately $ 8.00. i declined store credit! why would i want to throw my money back into this money-​sucking store?
this practice is unethical! i have never heard of this mistreatment to customers for their «cheap» merchandise that they can keep your money regardless if you’re dissatisfied with the purchase! if i paid cash, credit or debit, i should be entitled to same refund! forever 21 should not keep my money or give me store credit back! i am the customer, forever 21 is a thief!
why do we continue shopping/​supporting stores like this? stop, turn around and shop somewhere else!!! they will eventually go bankrupt when consumers speak and act loudly against forever 21 for unethical business practice!
there will be a lawsuit coming soon. chamber of commerce, better business bureau, and city where license was issued will be contacted!

Forever 21 reminds me of my «younger» days… really it does. I shopped here all the time in high school and college and it was the cool place to shop… my whole closet was filled with forever 21 at one time. Now, 10 years later, I don’t frequent forever 21 as much, but I just did last weekend. The prices are decent for the quality of clothes… they have some cute clothes that are wearable but some of the stuff you wonder who would ever wear that? Then you see the employees… and that is your answer for who wears it. They have some «interesting» looking people who work here… you just have to see for yourself. I suppose that’s the style now… but I wouldn’t know because I’m not 21 anymore… hahaha. It seems like this store tries to appeal to all kinds of styles of girls… and boys for that matter. Forever 21 is «hip». Maybe a little too much for my taste. This store is very very big! its 2 story and It’s set up department store style. I personally think they should have signage displaying the different sections, so it’s easier to find things. The shoe section and sale sections in the back are HUGE! If you are shopping here, try the clothes on before you buy! I’ve noticed that their sizing is weird… in some stuff, the smalls are made for tiny tiny tiny girls… and the larges are HUGE! I’m not a big girl at all but sometimes the sizing is just weird… after all, it is made for juniors. Also they only give store credit for returns so make sure you really like it. Overall, this is a good place for basics like tank tops, t shirts, leggings, accessories, and maybe a few small things to add to your closet here and there. 3 stars because it’s a nice big store with lots of choices.

Apart from the lack of organization of clothes here, this place is filthy. Wipe a finger across any surface and your finger will be instantly covered in dust. Pretty nasty.

Love this store especially for their workout clothes. So cute and fairly decent quality especially for the price! Cute sports bras and tops. Love their PJs too! This is a great place to go to find an outfit needed for 1 night. Yes, the employees are rather strange and non existent but I hate when 50 people ask if u need anything in a 20 minute period anyways! The only thing is that there is so much stuff all over the place in certain sections that you could get lost in it all! Disaster!

I love getting clothes from here because they are inexpensive and up to date with the latest trends, but the last few times I have gone I was carrying a heaping amount of clothes and at least 3 staff members walked right past me and made eye contact with me and nobody asked if I would like a bag or if they could get a fitting room started for me. Needless to say it didn’t make my shopping experience very pleasurable

Nice store. Definitely not my age range, but still cute and stylish. Also, a bit overwhelming with everything, but still fun. Right away i was greeted by a nice young man who welcomed me to the store, which is a big plus in my book :) i used to work for Forever 21 a little over 10 years ago, and im impressed at how its grown. Check it out and have fun!

The employees there dont know what they’re doing. I came in looking for a dress and i went up to a lady to ask if they had this dress (i showed her a picture) and she told me that she wasnt sure but that they might be in «that» section.
If you’re looking for something, they should be able to know and show you where they might be. Not just point at a section. Also, they should know what something is called and where exactly it is.
This Forever21 is so disorganized! The one in Spectrum is way more organized and the employees know what they’re doing.
Another thing is that this Forever21, every employee that is female, are lazy! Since it’s two levels, they just leave anything anywhere. They are too lazy to walk to different areas or even take the ESCALATOR to the second floor. When my sister worked there everything was organized and she was very helpful and knew where everything was. When she quit, everyone didnt want her to leave. Why? Because she was the only one who actually did shit.
I was expecting more from these employees. Even these two guys who looked like they hated their job, did what my sister did. give effort. Im disappointed. The manager should talk to these people and have them actually work and put items in the correct spot and maybe create a test for them to know every style and where its located!!!

Cleanest forever 21 in OC. Good customer service, just the store policy is rough. What do you expect though– coming from an already cheaper alternative to buying cute and trendy clothing. Love the atmosphere

So forever 21 at mission viejo has no restroom for customers!!! Umm, if I have to leave the store then I’m not coming back to shop! Did you really demo ALL the restrooms when you took the lease over from Saks. Yet another reason not to shop here! I get the smaller stores not having a restroom but this location was once a department store with several restrooms for customers. I guess I’ve just aged out of this store. That’s ok I’m not 21 anymore so it’s not forever! The older it get, the more reasons I have not to shop here. There many other stores that have sales people who are not rude and will help me spend my money!

This is the crème de la crème of Forever 21 locations. This one has it all, and to top it off it’s located within a great mall. I can easily get lost in here, which is perfectly fine with me. 2 levels, I always find what I’m looking for plus extras, and the staff is friendly but not over bearing. I like the Euclid location in Anaheim but this one is worth every minute and dollar.

Cute clothes sometimes… crappy quality.
Bad customer service. The most annoying loud music playing nonstop. Horrible return policy. Things will shrink tremendously in the dryer.

I usually buy online but stopped by this store over the weekend. Did forever21 turn into a department store? I found myself lost in this store a number of times.
What keeps me coming back are the essentials. Tank tops for 1.90 that go under my work clothes and sheer tops. I also like that I can find band tees and cat shirts usually for less than 15.00.

So i went in again with my kids and guess who rings me up… Mr. chewing my face they named the store after me” store manager, uuuugh why is he in upper management? As soon as another employee walked up… poor girl got the third degree right in front of me… Mr. personality didnt recognize me from last time, did ask me for i.d. for amex, full of poop he didnt ead it as my named had changed… and correction his name is jorge not Danny, i believe danny was helpful younger sweetiepie that actually helped me with a smile. Compare to jorge, danny was riding a unicorn.
There is a good sale. That is all.

What a fun store! Contemporary selections for all ages, all sizes. Friendly atmosphere and plenty of help to assist you in finding exactly what you’re looking for.
I was helped by Maddie. She was knowledgable and offered me a bag for items I was carrying. She gave me some excellent ideas for pairing a skirt and top, and pants and a top. She was delightful! I hope she’s working the next time I shop at Forever 21, Mission Viejo!

I like their leggings and tank tops? Yeah, I do.
I’m definitely not 21 anymore and I probably shouldn’t be wearing most of the stuff in here, but you can’t beat their leggings and tank tops. They’re wardrobe staples.
I’ve have my two other pairs of Forever 21 leggings for like… three years. And they’ve lasted. And are still good. So I’ve bought myself three more, at last. At $ 5.90 a pair, you can’t go wrong.
They had some special on this past weekend where the tank tops were $ 1.90. I wear these under some of my sheer work shirts, and they’re great.
People probably thought I was shopping for my nonexistent children but hey, that’s okay.

Probably the best Forever 21 I have ever been to for multiple legitimate reasons.
Size/​Appearance:
When you first walk in the store, don’t be fooled by its typical Forever 21 appearance. I didn’t realize it until I walked through the store enough that it is the biggest F21 I have ever been to. I’m from the NorCal area, so the biggest Forever 21 I’ve encountered was the one at Greatmall. The F21 store here is two times the size of that, so that means double the clothes, double the fun! :)
Workers:
All of them were very helpful, but I find the employees exceptionally hardworking. I really wanted a pair of these cute white shorts, and a lady helped me look up different sizes that they have around the store so I can find my perfect size. Also, a man later helped me sort through all of the sale racks until he could find the size of my liking. I’ve never encountered such faithful and unlazy employees who would do so much to help me out.
Sales:
One reason (and probably the main reason) why I love shopping at this particular Forever 21 are the SALE RACKS! There are MANY sale racks on both the top AND the bottom floor, and there’s enough selection for me to go through there for hours. Not so great for the boyfriend’s waiting time, but it’s a winner in my book. I literally only had time to look through the sale racks (but that’s good enough for me), but I found some sweet deals including a high-​low skirt for $ 6 and another cute skirt for $ 5. The deals here are unbelievably mindblowing and they will leave you wanting more. Hence I will be back tomorrow morning to look for more great finds before I go back to NorCal!