CVS Pharmacy

The pharmacy staff is great here. I have always had great experiences here. Having a drive thru is a big plus, too

This review is purely for the drive thru pharmacy… Which I love! I can be very lazy and the pharmacy is very quick here. I never wait more than 10 min in the drive thru.
Easy and I get to indulge in my laziness while picking up scripts!

The manager at CVS her name is Vanessa she is extremely rude, has a horrible tone and the absolute worst! If I could give negative stars I would! The guy there his name is Frank he helped me take my passport photos and the photo was bad so I asked for a retake please, and she threw the biggest fit! She wanted to charge me for a retake when the picture was blurred and not clear! I do not recommend going to this CVS I have no idea what idiot made this crazy chick a manager! Drive the extra mile and go somewhere else!

I finally got fed up with Riteaide in Costa Mesa and transferred my prescriptions to CVS a few months ago. What a difference. Donna usually takes care of me and she is always smiling and helpful. Today she took care of a new prescription problem and made it go away in a few minutes. Since it was new, I had the pharmacist explain the drug and it’s side effects. She was awesome and I could understand her. What a concept.

Came in to this CVS on a whim to pick up some tweezers for my unibrow.
The cool thing about this store is that they have a winding aisle from the front door to the back that I’ve never seen in a pharmacy before… Like The Wizard of Oz.
Selection and prices were okay for what I was shopping for, and the cashier was chatty and good natured… Good location, right on the corner of Alicia and Muirlands; the downside is that it’s a new store in an old, cramped complex that makes parking a bit of a chore.

Female manager NEVER smiles or greets customers. I think people in the community caught on to the bad customer service because the store is always empty. I won’t go back because they had an umbrella advertised on sale but it was packed away for next year. No apologies, no «give me 5 minutes to get one out for you since the sign is still out.» I walked out, no sale. The older lady at the register is nice though, that’s why I’m giving one star. In future if I need anything I’ll go down a block to Target. CVS needs to look seriously at management or that store will close due to poor sales.

I line the pharmacist here. They are very personal and friendly. They always will work to reach a doctor if there is a refill needed until they get the authorization vice one time and quit. I know from experience because they have called me to tell me they have an issue reaching the doctor or when they finally do, so it gives you that sense they will take care of it. Sometimes if you run out and it’s over the weekend they will give you enough till the first business day to contact the doctor, depending what it is.
I think there products are a priced a little higher than Target or other places like that, so I steer away from buying from here most of the time if I can wait. However, they do have a wide variety of things to offer from health, greeting cards, tobacco, office, beauty, hygiene, sweets (addicted), toys, seasonal, holiday products to alcohol. So if your not feeling making another stop you can get most of your needs as a quick fix till you get to the store to stock up. They also have an ATM to pull cash if needed.

One person running the whole pharmacy on a sat am. I walked right out. Wasn’t going to trust one employee with my prescription. Don’t even bother.

I almost hate writing this review because two of the people that work here are very nice every time I come in. They are very helpful and always smile. The others have the worst attitudes on the planet. Not only are the lines slow, but the employees are rude.
The two short girls that work there are mainly who I am talking about. I’ll update it when I get their names. They are lazy, sluggish and very rude. Anytime something gets returned or seems difficult to them they roll their eyes and act like someone is bothering them.
My trip there last night is my reason for writing this review. Bought a regular Pepsi and a wild cherry Pepsi to the counter. They are all on sale 2 for 3 $. They didn’t ring up that way. When I told the clerk that she stated they are not on sale. I said they were and instead of looking it up proceeded to argue with me. Finally she made a noise and looked it up. Then told me I could only get the same flavor if I wanted the sale price. I told her that does not make sense since they are all on sale for the same price.
She rudely stated that if I was gonna be a problem then she would make and exception this one time but would never do it again.
After being treated rudely, I will still be back because they are so close. But I will never be nice again

What horrible customer service! I hope management reads this. I was heading to the bathroom and the sign says see associate for bathroom so I looked in and saw a girl sitting down at the table on her phone. I knocked and she have me an attitude and pointed towards the pharmacy. The people at the pharmacy was busy doing their job and on the phone so I had to flag down another associate to open the door. Once I was let in she gave me and snarky «sorry» and continued to be in her phone. She had medium curly brown hair and was slightly overweight. I didn’t catch her name but I was so livid I didn’t even buy what I came in for. 0 starts if u could even leave it

TONALLI IS THE BEST EMPLOYEE THERE. She’s so beautiful and helpful.

There is always a line, they have a poor selection of nail polish. The prices are high compared to target or walmart but I think that should be expected. Need a better selection of polish.

So… there’s really one thing to say about this CVS.
Come here for your prescription, but don’t bother to shop.
This CVS is super overpriced.
I had to wait around for a prescription one day and had a good browse at their shampoos, make up, snacks, etc. and seriously — everything was at least $ 3 more than other stores, and some items were nearly double what Target charges. Can you say rip off? If you use the points on your CVS card, I’m sure it will knock items down to average retail price. (Hey, if you have one of those price scanners on your iPhone, here’s a great place to use it.)
The staff working in the store look like they hate their jobs; no smiles, no greetings, no nothing.
On the other hand — my experience with the pharmacy is completely different. Everyone who works there is super helpful and tries to get you in and out as quick as possible. A nice account of this happened yesterday when Jeremy let me know that one of my prescriptions wasn’t yet approved by the insurance, but he ran it again whilst I waited (in the drive thru) to try again. Went through no problem and all was good! He could have easily said come back another day.
As I said, great for the pharmacy but avoid the store as a whole.

Ive been in this CVS quite a bit, and I have noticed there is always a line… and half the times its the employee who is slow and half the time it is the customer who is slow.
One girl was really helpful with me one day, and was checking a price on something, and the phone rang when she was away from the register, and the manager working yelled at her for not answering… she explained five or six times she was helping a customer already and he was just a jerk to her.
I do feel though that their prices are outrageous. And EVERY time I get the 25% off coupons, that DONT include sale items, it seems everything is on sale, so whats the point? I prefer Rite Aid.

I came in here because my eye was itching like crazy. It was swollen and I felt as if someone had punched me. I found some allergy drops for temporary relief — there were several but I opted for the antihistamine kind, dang it was expensive!
So i get to the check out and the woman who came to help me picked up the phone first before helping me. Then, I overheard her telling the person on the other end to look on their website because she has a huge line of customers waiting to be helped. WTF??? There was no one there but me. The person on the other end was relentless and kept talking and this woman no doubt wanted her off the phone ASAP. She kept telling her that she couldn’t help her and that she needed to check on the website.
Then, she took my money and the machine spits out a whole bunch of coupons for this purchase and then she hands them to me and goes ‘have a nice day’ … didn’t offer me a bag or anything. She was walking away from the cashier’s station like wildfire.
I dunno. This is the worst CVS Pharmacy I’ve ever been to. There is no one in the store. No one at the pharmacy, no visible staff on the floor when you need some help. This woman was stocking shelves when I walked up to the cashier and wandered over to help me after I’d been standing at the cashiers waiting for someone to help me.
Bad bad customer service.