Ambiance Home

This place is awesome and huge, great showroom with amazing stuff. They have all types of furniture at multiple price points and the quality and style is spectacular. The staff is great, very courteous and friendly. If you cannot find furniture here then you shouldn’t be buying furniture. Just make sure you set aside some time as it can all be very overwhelming, but at the end of the day you cannot go wrong.

I love Ambiance Home! I love that there are two locations near one another with so much to choose from! I recently purchased quite a bit of furniture from Ambiance and had a very good experience. I was traveling four hours on a good day to shop there due to the fact that I live in Central California. It can be very difficult making such a large purchase from so far away for many reasons but I found that entire the experience went very smoothly. I worked with an awesome in store designer named Cindy! She really knows her stuff and helped me achieve a great look in my home without ever stepping foot into it. I had emailed her pictures of my home in advance and she really captured how we live and what I wanted to achieve from that. I wanted to step out of the typical traditional Tuscan style and have some fun but also keep Tuscan influence. Cindy really guided me in the right direction! I needed to be pushed a bit as far as trusting everything that I liked would look great in out home and she gently did that for me. Our furniture was recently delivered and we just love everything! The prices are super competitive and the quality is great! Their pieces are current and fresh as well as traditional. I love that they have such a great blend of styles. I can’t wait to go back! Cindy thank you for all your help! I really love everything! The pieces I was scared the most about are the ones I now love the most and that thanks all goes to Cindy!!!

Their showroom has the most amazing furniture that you are not to find in just any furniture store. They are constantly updating their showroom inventory which keeps me coming back almost once a month. I ordered custom couches and some accessories from them and couldn’t be happier.

Pricey furniture

I purchased a new dining room table, 6 chairs and a china cabinet from Ambiance. The quality of the furniture is excellent and their customer service has been fantastic. Definitely would shop here again!

I recently purchased 6 chairs for my dining room table from Ambiance. I saw a similar style at Z Gallerie for twice the price; not only did I save money, but the quality is incredible. These chairs make my dining room table chic and they are comfortable! Style + Comfort + Great Price + Amazing Customer Service = A lifelong customer and supporter of Ambiance! Thanks, Ambiance — I’ll be coming to you guys again soon for my next furniture purchase!

My fiancé and I stopped in at Ambiance because we were at a nearby store and saw their sign. The store is huge and filled with lovely and unique pieces. We strolled the store and found a gorgeous mirror that we had seen elsewhere for more money than we wanted to spend. We were able to negotiate a terrific price and have the piece delivered a few days later.
I will say two things happened that keep me from giving a higher rating — first the item wasn’t delivered the day it was supposed to be, the store completely dropped the ball on setting up the delivery appointment. When we followed up with Ambiance the day the delivery was originally supposed to take place they apologized and directed us to the delivery company who took care of us the next day. Ok, that’s fine. But the bigger issue was the man they recommended to do the installation.
Ambiance recommended a man called Max for the mirror installation so I called and left a message for him. Max called me back later that evening and after telling him the mirror was 7 feet tall he seemed hesitant — but after discussing it a bit he agreed and we confirmed an installation date for several days away. At the end of the call he asked me to text him my address. The day of the installation I texted him my address and called to confirm the installation. He texted me back that I was «too late» and he had cancelled the appointment — because I hadn’t texted my address earlier. I was stunned, he had never called or tried to contact me about the appointment, he just cancelled. After being so excited to get the mirror up I was totally shocked by the shoddy treatment of the installer that Ambiance had recommended. I will never use their installer again and my personal opinion is that they should discontinue using him — he is unprofessional and extremely rude.
As for Ambiance, I did shop there again and bought a lovely bronze decorative piece, I will continue to shop there — but will make sure to stay on top of deliveries and definitely won’t be using their installer!

My friend recommended this store to me because I was looking to accessorize my place. I decided to try it out. The store is BIG with a lot of accessories to choose from. I couldn’t make up my mind with a lot of the pieces. So the designers who work there helped coordinate all the pieces together beautifully.
The only negative was I couldn’t transport one of the pieces in my small car and had to pay a ninety-​five dollar delivery fee. Regardless, it was still worth it and will definitely be back in the future.

The store has some beautiful pieces however they start out very helpful to get the sale.
After the sale I found the level of customer service changed. I did not get all the pieces of my furniture delivered at the same time. I was promised a delivery by the end of Jan and I am still waiting for the Ottoman that goes with the sofa and love seat. Somehow someone dropped the ball and I still don’t have a answer as to when I will get the finished product. When I try to call the owner Saraja her gatekeepers don’t put me thru. My salesperson Anita keeps making excuses. Anita is very good at decorating but not follow through. I did not get a call from her or the store asking if I liked my custom sofa and love seat after delivery. I would not shop there again because of the lack of customer service .
Dawn Womer

I recently purchased my entire bedroom set from Ambiance and am completely obsessed with it. My room looks so elegant and classy, with the help of Navid and the Ambiance team. I saw the exact same bed at Neiman’s for quadruple the price. My bedroom looks as though it should be in an ad, thanks to Ambiance.

I must say that I was shocked to read so many bad reviews about this store and the owners.
My experience with Chris and Ambiance was perfect. The store is full of interesting furniture. I fell in love with a dining room table and could not decide on chairs. Chris suggested a chair that I would never have thought of myself and it was perfect. We purchased this set and it was delivered within 2 weeks! In addition, I found a sofa at another store and showed Chris a picture of it. He found me a similar sofa on-​line that I could custom choose my fabric to blend with my dining room set. I was concerned about my sofa color so they sent their interior designer to my home free of charge to help me make a decision. I ordered the sofa and was expecting a 6 week delivery and it came in 3. I could not be happier with my experience with Ambiance and all of the employees.
I found Chris to be charming, the buying process to be enjoyable and the delivery was faster than they predicted. I am very happy with the quality of my dining room set and sofa and I would and have recommended them to my friends.
Remember that we get what we give…

Fabulous service! I have gone in on several occasions looking for items. They have unique items. They made a headboard and bedskirt that turned out beautiful. Will be going back for bedding.

Everything a customer could ask for! My husband and I bought our first condo and came Ambiance to furnish the whole place. We gave the sales person our budget and he was great in helping us find beautiful furniture that was also affordable. The sales staff sat with us for hours going through catalogs and looking through the huge showroom to find the perfect furniture to meet both me and my husband’s taste. thank you for the fabulous experience, cant wait to go back!

Navid has helped me find some great pieces of furniture for many rooms in my home. I walked in with a magazine tear out and he found the exact bedroom set in his many catalogs. He ordered it at a great price and then delivered it 2 weeks later! I always feel that he’s given me great prices, great service on delivery and great quality. I love walking through the store to get ideas and find some unique decorations. I am surprised by the negative reviews on Unilocal about Ambiance. I have always been treated with respect and my concerns and questions have always been answered with absolutely no issues. When I am ready to complete the next stage in decorating my home, I will be going back.

We have purchased furniture for our home and office through Ambiance. They were extremely helpful, gave excellent service and their prices were exceptional. They made the whole experience special from start to finish.

I purchased my bedroom furniture from Ambiance about a year ago. I did not go to the store since I live in San Diego. I knew exactly what bedroom set I wanted and they just happened to have it. It was the caricole collection. They ordered it from the manufacturer and it came shortly thereafter. Delivery was included in the price as well as set up. When the furniture came i noticed there was a scratch on the dresser. Chris asked me to send a pic and he would replace it. It was as simple as that! Shortly thereafter i received by mail the replacement drawer for my dresser. I was very impressed with Chris and how courteous he was throughout the entire transaction. I will definitely be purchasing more pieces from them in the near future.

The service was rude at best even though my friend and I were the only people in the store (politely asking for help from a sales woman on the floor evoked a very rude response and it all went downhill from there as her demeanor didn’t improve and we couldn’t get a straight answer from her), the prices high and overall our experience was poor… should’ve looked at other Unilocal reviews prior to our visit as it was a waste of time!

It’s not your normal run-​of-​the-​mill furniture store and the prices are great too. My husband and I were looking for 6 weeks to find the perfect dining room set. I was getting frustrated and was about to go to Pottery Barn or Restoration Hardware like everyone else does. Fortunately, I came across a blog that said this was a designer’s gem… and it was. As soon as we walked in, we saw what we wanted. We bought it and they delivered a few days later. It was that easy. And I found Navid very helpful and pleasant. From reading the review left by Charlotte, I wouldn’t have cared about the sale either. Sometimes it’s just not worth it.

My wife Stephanie and I actually had the complete opposite experience that Charlottte R. recently had with Ambiance. As many of us know, some people are just too difficult to assist in some cases.
We had picked out an American Drew collection called Sonata and had shopped around a bit before coming across Ambiance. We had given a store we had bought much of our home furniture from in the past first shot at it but their price was not only higher, but we had some poor experience with lead time. They would promise the items were in stock, only to get a phone call shortly after purchasing telling us it were out of stock. In one case, we waited almost 3 months for an item.
Ambiance gave us a price on the collection we selected that saved us quite a bit of money in the end. Their computer system was also linked to the manufacturer/supplier’s inventory system and could actually tell us with 100% confidence that the items were in stock and we would be able to have the furniture delivered within 2 weeks. They delivered as promised and we have been very happy with the furniture and the whole experience was essentially flawless.
I highly recommend Ambiance and would definitely buy from them again.

DO NOT SHOP HERE!!! THE CUSTOMER SERVICE & ARROGANCE IS AWFUL!!! The owners have their two sons working the front desk and showroom. These idiots drove $ 35K in business away!!! I hope the real owners get a hold of this review & make some much needed changes for their own sake before it’s too late. My fiancée and I have gone to ambiance no less than six times in the past year that we’ve owned our home to find furniture and accessories to purchase and get decorating ideas from their showroom. We’ve spent upwards of $ 35K on furnishings for our new home this year which they never saw a dime of. As business people they should have been asking themselves why these same people keep coming in to their store and never buy anything. But no, all we’ve gotten is attitude, arrogance, and cockiness.
We decided to throw them a bone last month & asked the sons to bid on curtain rods, rings & brackets from their showroom display. I had to make two phone calls while waiting for three days for a quote only to find that their pricing was way high and their attitude was very nonchalant. So I decided to place the order with an online retailer for the exact same items for far less money & a much better experience.
We also found a cocktail table two weeks ago in their showroom which we liked and asked for a price, the shorter of the two sons gave me a story about how the price will be $ 400 less than the $ 1700 sticker price only for that day since he had two on his floor and needed to move one to his warehouse if I didn’t buy it right then. I told him that we weren’t ready to buy since the rest of our furniture for our living room wasn’t in and we weren’t sure if the size was right. So fast forward to yesterday and we decide to go back and finally buy the cocktail table from these fools, we should have known better. After we walked in, we noticed they still have two on their floor — meaning, their story from the week before was bogus — and now they refuse to sell me the cocktail table at the $ 400 discount from two weeks earlier, which is fine, but I don’t expect to pay the $ 1700 sticker price. I ask him for some kind of discount since he quoted me the lower price just two weeks before and since his story about having to move one of the table to storage wasn’t exactly true. He came back with a miserable 10% off and followed it up with a lecture about how he’s not money hungry to make a deal & the price will NEVER be $ 1300 ever again. So I explained that I was giving them a chance to redeem themselves to earn my business since they screwed up on the curtain rods just a month before and how the reason for the $ 400 discount two weeks prior wasn’t really true. They weren’t interested, rather they threatened to revoke the 10% discount if I continued to accuse them of lying about storing one of the two tables. That’s the point when I decided to get the cocktail table elsewhere. The guy admitted he didn’t care about the sale, while at the same time showing us he doesn’t care at all about customer service. He treated my fiancée and I like pieces of trash, talking down to us the entire time. going so far as arguing and raising his voice at us. We are the customers here! We could not believe it.
We found the very same table at Von Hemmert Interiors in Costa Mesa this morning will be getting it tomorrow. We paid $ 1500 & we’re happy to spend that kind of money with a them since they’re true professionals & have always made our shopping experience enjoyable.
We encourage the owners of Ambiance to acknowledge and respond to our horrendous experience with this company.