Nissan of Mission Hills

I had a fantastic experience at Nissan of mission hills. I want to thank Gino and Alexander for their great customer service and their ability to make me feel comfortable. I’m not one to write reviews but felt the need to express how great I felt when leaving with my brand new Rogue. I completed stand behind these guys and if you’re looking to purchase or lease a car, pleas come by and see these guys ! Thanks guys !

My experience was phenomenal. Great service. Great people. I was constantly being greeted by everyone. my sales person Oscar solid made my experience from scary, nervous. To relax and calm. He was so patient and helped me the your the process. He even helped me to get a better opportunity in my career. I do not regret coming to this place to buy my first. Vehicle. I recommend this dealer. Even more Oscar solid.

Worst service ever. I bought a 2015 Sentra that pulls to the right and Nissan of Mission Hills
told me to bad take it somewhere else. Service writer was Rafael. I had to go to the BAR to
get Nissan of Mission hills to cooperate with me. Very unhappy. I want to return the car,

Great customer service! Quick service! I wish I would of gotten my Altima here! Unfortunately, I had a bad experience in my dealer so I came here for a recall and an oil change and I had a great experience! They even called me 3 days later just to ask me how my car was doing! ⁵⁄₅ for sure!

After my first experience at a car dealership I was hesitant to go back to any car dealership for two years. Heard great things about this dealership through people & reviews so I went ahead & gave this place a shot. Emailed them for a quote & Jerry V Regalado got back to me quick! He understood my situation & never made me feel pressured or uncomfortable. Very satisfied with everything from Omar in finance to Jerry’s amazing customer service! Will definitely be referring friends & family to this dealership as well as making future purchases.

Thank you Scott for the great customer service you provided! He listened to what I had to say, was attentive and polite, had a intermittent problem with the transmission CVT, they replace the «Body Valve» and did what needed to be done to stop the problem. I will pick up my 2013 Nissan Rogue tomorrow. I have has nothing but good experiences at this place, first buying the car and then with the service department.
This place will take care of you and again thank you Scott from service department !

Thank you Andres Perez for making the purchase of my new car bearable. I do not like dealerships from a previous bad experience. If you’ve ever purchased a new vehicle then you know how stressful and time consuming the whole process could take. Andres was very professional, knowledgeable and had a great attitude. I received great customer service which will certainly bring me back to Nissan of Mission Hills. Everyone I came in contact with from the Internet manager Jackie to the finance guy Genesis, made the whole purchase process go smoothly. Thank you for dinner!

GREAT EXPERIENCE…
Manuel Lava was my salesman and assured he’d do everything in his power to get me a great deal and leave the dealership happy with a car AND HE DID JUST THAT. Although it wasn’t the greatest vehicle, it was affordable and my payments are very low. Very satisfied customer. Look forward to seeing you again in 8 months.
Thank you very much Manuel :-)

I would give Zero to sales department, service department and to the dealership. The quality of customer service is very poor. I sent another family to buy a car from there, and they walked right out because of bad customer service. The service advisors are not knowledgable, very poor in customer service. I bought a car from Nissan of Mission Hills and having problems since I bought it. All the repairs are covered for 3 years under warranty. This service advisor is always trying to argue since it’s all done at no charge due to warranty. He is like this is what happens when you try to get it done for free. Such an idiot, doesn’t understand that it’s under warranty. Why don’t you better up your car quality and manufacture better cars.

Where to start off, off top the best service. I guess the experience is sort of based off of the person who helps you. the sales person FELIPE was GREAT. he understood my situation.
Never felt pressured to buy anything.
Kept going back and forth with the manager to help me out. probably went back over 10 times
Did a trade in. traded in my ’12 sentra for a 2016 altima SR. from Felipe to rhe finance person they were all great. they kept negotiating with the bank to find me the best deal. even though I owed more than what my sentra was worth they still helped me out. ended up leaving with my Altima and one happy ass person. off top 5 stars for everything. very professional.if you guys wanna buy a new car. go here and ask for FELIPE!

Not only that it’s a plus for this place as a GTR Certified Dealership (which is a requirement for my ride), but the service department really treats their customers with the utmost care and professionalism.
Rafael is my service rep and Luis is the GTR tech. I’ve gotten to know them both and they are extremely pleasant to work with.

Jay Acres, the Service Mgr. believes he needs to provide services that are specifically NOT requested! Wants to earn $ 600/​hr for service labor! I think NOT! And, I don’t mind publicly shaming them for their rip-​off service schemes.
What do you think the chances are that I buy my next car from them? In a couple words… Slim, to none! I’ll buy my next car from a dealer that provides exceptional customer service and fair labor rates.
Here’s the story: A few months ago, I purchased a new Tire Pressure Señor (TPS) from a Nissan dealer in San Jose, CA. I personally bought it in order to expedite a road hazard tire repair… nothing associated with a Nissan dealer. The cost was a little over $ 100. The old TPS leaked, so I replaced it a couple weeks ago. Pretty simple, right? But, since the new TPS was installed, the Flat Tire warning light and the low PSI warning light have been engaged. New TPS’s requires «Re-​flashing» the memory so the bluetooth signal can be received and the warning lights will work properly. That’s normal. All the other tire’s PSI digital monitoring are properly working.
Last week I contacted Mission Hills Nissan (near my new residence) and first spoke to Cindy S. as she has responded to so many Unilocal reviews. She put me in contact with the Service Mgr., Jay Acres. I complained to Jay that they wanted to charge $ 60 to re-​flash the TPS for 5-​minutes of work. He countered with the «We’re a business and we need to make a certain level of profit to remain in business» argument. No argument from me on this point. I think that’s absolutely true! He goes on to explain to me that this is why the book rate for repairs is $ 120/​hr. OK. I’m good with that.
So accepting his argument, I asked, «If the book rate is $ 120/​hr, you want $ 60 for the repair, and the actual work requires 5-​minutes, why do you want to charge me for 30-​minutes of labor to re-​flash a TPS? Doesn’t that equate to charging $ 600/​hr?» (I’ve actually had it done before and it takes less than 5-​minutes!)
His response was that he had to perform a lot of other services, like plug in the analyzer to see if anything else was wrong. The other services were completing the paperwork… seriously. He said that!
Lucky this was a phone conversation as he couldn’t see my eyes roll at his inept explanation as I responded, «Isn’t that paperwork filling overhead built into the $ 120 rate? Of course it is! Same thing for the cost of labor, rent, ins., etc. But, that other work is not being requested… I don’t want or need you to do that! Just re-​flash the TPS and I’ll pay you the $ 12 for 6-​minutes of actual work at your shop rate! No problem, right?»
He replied in a most condescending manner, «I’m sorry, but that’s the way it is here. This conversation is over!» Paraphrasing him: You MUST pay for work you don’t want or need.
So, I approached the Van Nuys dealer. They wanted $ 75 for the same service. I complained about that, too. He lowered his price to match Mission Hills. What a deal, right? OMG… WRONG!
Apparently, Nissan dealers believe it’s OK to charge over a $ 100 for a part and if you want to actually use it, they can charge you another $ 60 for 5-​minutes of actual work.

I buy a car 8 months Ago and I didn’t receive my plates for the car, I’m been calling and nothing. There’re don’t know what happens and always have excuses
But when I buy the car they’re give all the attention because they’re want to sell the car !
And the sales manager he didn’t do nothing, we told him about was happens and he didn’t do nothing and because next day he was off is unbelievable this people, I’m tired already, I never come back here !! This place sucks!

I’ll make this short & sweet. Take your business elsewhere. I just signed yet another contract with them last night. (Waiting to hear what the problem will be this time). I have been going back & fourth since January 18^th, it’s now February 11^th. All I wanted was a nice used car with affordable payments. It all started with a mistake from their part. They made the mistake of letting me drive off with a car I WASNT even approved for. They have made one mistake after another. Worst customer service ever. I’ve been patient with them but enough is enough. As much as I need a car, this isn’t worth it. I’d gladly take the car back in a heartbeat.

Make long story short, my experience with this dealer has to be the worse dealer i have ever been to, and i changed cars like crazy, due to i like driving new cars every 3 – 5 years. from the sales rep to the finance part, are just very unpleasant. this time around i was desperate to get rid of my 2006 MDX. one of the biggest mistake i’ve made so far, i bought a used 2013 Nissan Pathfinder, came home with the most disgusted car, so dirlty inside and there seems to be paints all over the wheels rims i asked them to clean it, they said there is nothing they can do. how can you sell a dirty car to a customer, then they deposit both of my checks for the deposit, when one was suppose to be voided. all and all DO NOT GO TO THIS DEALERSHIP you can find good deals somewhere else, i would not recommend to anyone to come here. Now i can’t wait to get rid of the car i bought from them. Piece of Crap
the remote did not work, the radio broke, i am just not happy at all i wish i can i redo everything. oh and ONE last thing i had to go to the DMV to order my own license plate which they never did for me. to be honest this is the worse Car Dealer ever!!!
IF YOU WANT BAD SERVICE AND COME HERE FOR SURE THEY’LL GIVE YOU ALL OF IT AND THEN SOME.

I went a couple weeks ago because I was recommended, i was interested in a versa. I was told that i didn’t qualify to get it, but they kept pushing me into gettin a 2013 sentra for the same price as a brand new one (no thanks). They didn’t want to help me get a deal even with a down payment. The service was not great at all, the sales man didnt even know where exactly the versa’s were. The person that I was recommended to see was in a «meeting» although he knew that i was on my way, he never appeared. It was a total waste of an hr drive to get there!
The next day I went to Norm Reeves and left there with a brand new Honda Civic.

I live close to this dealership. Andrew is an awesome rep who lets me know what parts need service and never pushes to upsell. He helps out with coupons or deals if available. It does not take long; but I always make appointment to make sure all is good.
One time my car needed to stay overnight and they gave me free rental right from their lot. It was nice that I did not have go to 3^rd party and do long paperwork. They just game me a key and I was off.
I only been to other Nissan dealership in woodland hills but it’s closed now. Both seem similar in nature but here costumer service feels friendlier and more helpful.

I’ve purchase plenty of cars before. The service I received here made me feel like I was at a BMW dealership! My salesperson Felipe Torres and his partner Dion was extremely knowledgeable and friendly! Then the General Manager Cindie came out and welcomed me. I will definitely make my purchase here when my lease is up next month!

I been looking to trade my vehicle in and I heard about this dealership on the radio. I stopped by and as soon as I pulled in I wasn’t bombarded like some other places I had been to. They made me feel comfortable right away. the sales person Tony Rocha came out and greeted me very professionaly and he was not pushy at all.
Although they did not have the exact 2016 Altima I wanted they found exactly what I was looking for. I espcially appreciated it when the general sales manager Sammy Choe came out and thanked me for my business.
I’m going to pick-​up my new car tomorrow! I’m sooo excited! !!

If I can give this place a zero star I would! Services are horrible. I got my car here in 2013 and the battery they have on there has an 84 month limited warranty, so I tried calling for 2 days straight and I left voicemails so they can get back to me in regards to getting a new battery they never answered or returned my calls until I went in and told them what’s going on, now I have to go all the way back home and get my car because they said they also need the car not just the battery if they would of answered my call than I don’t have to be coming back and forth! It’s so frustrating dealing with this place! I regret getting my car here!

On a long drive back from the LA Check Engine light comes on so we pull into the nearest Nissan Dealer, no appointment expecting the run around about needing an appointment, a long wait etc.
That’s not how it went down, Andrew checked the diagnostics, asked a few pertinent questions about things that might have caused the issue, gave us some instructions as to what to watch out for and we were in and out and on our way in barely more than 5 minutes.
Great service like this should be known about.

Brought the Whip in Monday for a service ! It was 130pm or so ! I had no appt ! My car was on the rack 5 mins later ! And it was done in about 45mins !
During that 45mins I sat down with a salesman because I want to trade the Cube in for a NV200 ! So they ran everything to see what they could do ! Came out the way I though, I need to make my first 12 payments on it & then its a yes to swapping for a NV200 !
All in all I had a great experience with the way service both sides helped me !
I will be back ! Ty

Amazing service !!! Was a little skeptical at first because everyone always say that dealers rip you of but not the case with my experience. I found them to be honest and professional. My sales rep Scott Schlanger was very respectful and helpful. He kept me in the loop every step of the way. With in two days my truck was diagnosed and fixed. They were very reasonable with the parts and labor. They get five stars from me thanks again mission hills Nissan you guys got a new customer!!!

Out of all of the Nissan dealerships in the area this is the best…
very friendly knowledgeable people, and the best thing about this their big selection and inventory… I really recommend it.

Brought my 2013 Altima in for service after making an appointment in advance. Tyrone assisted me and was helpful and provided great customer service. He explained everything, gave me a good estimate on the wait, and was right on the money as to the issue with my break lights and hesitation in acceleration. The waiting area was clean and comfortable, as was the restroom. I like that there is a big picture window overlooking the service area so you can watch while they service your vehicle. When it was all said and done, my repair was covered under warranty. Tyrone called me as well the next day to follow up and make sure everything was still running ok. I’ll definitely go back for service again.

This place epitomizes everything negative when dealing with car dealership’s sales and service crews.
Sleaze. Disrespect. Misrepresentations. Dishonesty. Poor customer service. It has it all.
If you want to enjoy the worst experience of your life, this is the way to go.

My mom just purchased a Nissan Rogue this past weekend and our experience was beyond what I expected. We walked in thinking we’d be dealing with the typical «used car salesman» and we left feeling like we had family. Everyone was so friendly, warm, honest, and most importantly, transparent. A person that really made an impact was Daniella. She was so friendly, sweet, and made you feel like family. I highly recommend this dealer! I have two daughters and guarantee I’ll be getting their first cars from them!

I set an appointment online for a very specific car. I live about 40 minutes away– so I emailed about that car before going in– trying to avoid an unnecessary trip.
I made an appointment with Emo, from the Internet department. He even called and confirmed the appointment on the day of.
When we got to Nissan Mission Hills, the car was no where to be found. We walked across the street (in the Valley heat), walked up and down the parking structure, waited for him for over 30 minutes in a conference room and they were never able to find the car.
Needless to say, I did not do business with them.

The advertised the car for $ 15,999
and end up paying more then MSRP $ 23,610
they are bunch of crooks never come close to this dealer

Buying a car is stressful, buying 2 cars can be a nightmare. After a few hours we walked out with 2 great deals and great customer service. This is all due to the amazing help of Dion Santamarina. He was so patient and understanding. He really had our best interest in my mind. He’s the man.
Everyone overall was great. They kept working magic to make it as economically reasonable for us.