Healthcare Partners – Family Medicine

My company changed insurance carriers, so I had no choice but to choose Healthcare Partners. Facility is decent, but the staff needs more training. Receptionists are rude, medical assistants aren’t knowledgeable and the physicians are… eh. I brought my daughter after school. She’s in her thick school jacket. Medical assistant uses a LARGE blood pressure cuff over her THICK winter jacket and takes her blood pressure. Before she attempts, I ask her, «shouldn’t you take her jacket off, and shouldn’t you be using a smaller cuff?» Her answer, «no, that’s okay. It’s fine.» When the doctor walks in, I tell her, and she answers, «Oh, it’s okay.»
She needs xrays, so I retrieve her old records. I’m specific with the positions she needs (she has x-​rays performed annually due to a condition) make sure they order the right ones. It’s confirmed by the nurses. I call the day before, just to make sure the correct orders are there. The assistant says yes. I bring my daughter in a few days later to get her x-​rays. You think the right orders were there? No! I provided: medical records, called them twice to follow up, and still the wrong orders were there. I’m in the process of leaving. Can’t stand the customer service. Receptionists have nasty attitudes!