AT&T

As for AT&T as a company? Meh. I’ve always received so-​so service from them. I recently changed homes, and I couldn’t keep my old (again, very «meh») DSL from AT&T.
In any event, this store in particular is the subject of the review. And the people there have always been helpful and friendly to me, even when I just wanted to duck in and pay my bill at the kiosk. In particular, I’d love to thank one employee named Jeff for always being forthright and obliging. Thanks for doing all you can to improve the image of the company you represent!

I went in trying to upgrade a phone I received as a gift. They didn’t have any in stock, for the second time, and didn’t seem at all concerned that the 30 day limit was fast approaching. I asked for the manager, who didn’t come out, but then was told they would bend their policy and hold one for me. But no guarantee or idea when the shipment would come. I asked about just returning it now and getting the new one later, but they couldn’t credit my account or refund me (or the gift giver) because I didn’t have their credit card in hand. Overall, there is just a sense that the employees (or is it corporate policy?) were trying to make things difficult. I left feeling very frustrated and have decided not to go back. As soon as our contract expires I will switch carriers.