Staples

As a regular Staples customer in Pacific Beach, I am used to their attitude of «hide and if the customer needs help then they will find you.» I actually like the laid back approach. The Staples on Scranton is a totally different bird. I stopped by to pick up a few things on my way to an appoinment in the morning in the middle of the week. It had an «uneasy, almost dark vibe. It goes by, «fake like I am working but I am watching (actually peeping through the isle at you) creepy!
One fella was working as a cashier and it was if his meds went, «sideways» on him. First he stood there just staring as I set my basket on the counter. I said, «oh, you need me to take the 8 items out of the basket.» I did as I now held an empty basket. Usually at this point is when they say,“I will take that for you.»
Not here. not even a stack to put in on.
He now tells me to not get too excited and that he knows how we «rewards» customers are? After he scanned the items he said, don“t do anything till I tell you and am I gonna need a bag.
Yeah, thinking to myself, «is this guy for real?» Am I a juggler?
I finally said to this bully, «you are really having a bad day, aren’t you?
He seemed dumbstruck and said ‚“no I’m not» and his whole demeaner changed to a cross between a scared puppy and shock.
He was throttled. Then things started going downhill fast as he could not punch in the rewards coupons and now his paranoia was really showing. Who was staring at who now?

Though this location is not as convenient as others the knowledgable staff offers exceptional and courteous customer service.
New to the area I went in to buy a basic printer. Based on the consultation and guidance of the trained Staples employees I left knowing that I had selected the ideal product and accessories suited for my needs. I return as needed and would strongly recommend making the drive to this location. It’s worth the extra few minutes it may take!

This location is pretty good but it has a downside. The one downside is the location is isolated and closes at 7 or so. Also, they never have packages of folders. I’ve tried 3 or 4 times already and I have given up now on the folders. Other than that…

Terrible customer service. I’m standing at the copy desk and the worker doesn’t say anything. i stand right in front of her and she starts talking to the cashier all the way at the front. I find out she has been off for two hours. The cashier says he’ll help us soon. Some other guy in grey sees us and walks by and starts talking to the off duty worker. He doesn’t even acknowledge us until we ask him for help also. He says he is the manager and will be back soon. Finally he helps us. Had enough time to write this review before they helped me. Will try to find another copy center where they wont ignore us and act like we arent here.

STAPLES BLACK FRIDAY SCAM ALERT!!!
Do not order anything here from the ongoing Black Friday deals. They have every laptop in the Black Friday ad, you order thinking you can pick it up in one hour. After you order you get charged on your credit card, the order and quantity match up, your credit card is charged. Within that one hour you will get a notification that the laptop is no longer available.
Here is the dirty /​unethical part — that one laptop is a display, and the store is not allowed to sell or ship it. So, in effect, Staples will tell you on phone at Customer Service that they did have that one laptop that you wanted, however, it is NOT available for retail sale! Stay away from Staples.

Terrible service from the woman closing on ⁵⁄₁₄. Arrived 5 minutes before the store closed in a desperate attempt to get printer ink to print things for my wedding this weekend. She didn’t care and was horribly rude and they weren’t even supposed to be closed yet.

I have no idea why this store only has an average 3 star rating! I just finished some shopping & the service staff was great! I was treated very well by 4 different staff members. When I went to my car, they say me drop the stamps I had just purchased. They ran out of the store and stopped me and handed me the stamps.
I have been to 2 other Staples stores in North County & they deserved the low rating they deserve. But not this one.

Stopped by to print my resume before attending an interview. My ink printer was out at home so I needed to find a quick alternative. It’s great that Staples is able to provide this service.
Drew was very helpful with the printing process. I forwarded my attachment to the email he provided me with and he was able to print it right away. Although the phone rang, he completed his task with me before answering it which I appreciate.
I left the place under 3 minutes which is a lot quicker than I’ve experienced before at other staple locations.
2 copies (black and white) for .25 cents isn’t bad at all as well.
Professional and fast costumer service.

Damon does his job with a smile and is very knowledgable. I have to give this location 5 stars because he had such a cool name. I am in here at least twice a week getting office supplies and the staff is normally very attentive and helpful.

Everything looks good. I went in to buy a 50 pack of ballpoint pens. There was a good selection. The sample pens were a little dirty, but at least they had samples to try. The pack that I bought were the last on the shelf (someone needs to restock the shelf).
They have the Apple Pay logo at the cashier, but it’s not set up yet. To me there is little difference between Staples and Office Depot, but I promise that the one that offers Apple Pay first will always get my business.

I had a very large print order to have done (approx 35,000 sheets) and the order was not only finished before promise date, the boxes were clearly labeled and service was given to help pack all of these boxes in my car. Thank you for your outstanding customer service Print Team:)

Business people go to Staples to save time. We want Staples to help us be more productive not give us more work to do. That is why it angers me to no end when they advertise a price, then I pick up the item and walk up to the counter to pay for it expecting that price. Then I get charged full price and told «FILL OUT THE REBATE FORM.» No I won’t, I don’t have time… you fill it out! Now I feel like I got ripped off because I DIDN’T READ THE FINE PRINT on the big advertise banner in the store. We can get the items down the street much cheaper! The only reason we go to Staples is because we are to busy to drive down the street.

Totally lost organization. A joke of a store. Stock is unorganized with many items without price ID. Negative atmosphere. Every week a new manager (or no manager) Poor (or no) service. Shop elsewhere. The shame is that this used to be a GREAT store,

I had the most unbelievable checkout experience at Staples today. The cashier overcharged me for an item and then could not figure out how to correct that mistake or subtract a coupon from my total. He called the manager to help him who couldn’t figure it out either. It was like the Keystone Cops. He said the person who knew how to do it was on break and would be back in 15 minutes. I said I can’t stand here for 15 minutes waiting to check out. If I hadn’t had a custom printing order that I was buying, I would have left. As it turned out I added up the cost of my items myself, subtracted the coupon value, paid cash & left. I must have been at the check out for 15 minutes! I was sure I was on candid camera. But I wasn’t! Avoid this store! (Taylor in the copy and print center couldn’t have been nicer, however. I wish he could’ve checked me out.)

Thank you to Amanda who took our very important 90 page presentation to the final mile. Great attitude, smart suggestions and timely service.
It wasn’t inexpensive but it was worth it.
I’ll be back again for the next time.

This review is more for the Copy and Print Center.
Having an awards ceremony for my students and I needed to have their certificates printed out. So I went through
and uploaded all of the files I created to the website and followed their instructions. The next day, I get the notification that my order is ready for pick up, I get there and I find that only only one names were printed on the certificate, and everything else printed but has no names on it. I told the guy (never got his name, but tall, spiky hair, kinda monotoned) and he went through my order and said that online, only one file showed the names. So he explained what happened was that either the names weren’t there OR the names didn’t convert. I knew that it was the latter, because the night before I double checked to see that every student’s name was spelled correctly and accounted for. He asked me if it was possible if I could resend the files but straight to the Copy Centers email address (posted on the business cards nearby), and that the store has WiFi. Luckily I had my laptop with me, so after uploading all 22 pdfs into two separate emails he tried again. But this time only one name showed up on every certificate. OMG! The guy then said that maybe printing all together was creating all of these issues, so he was going to print individually instead. Third times a charm. :)
All in all, it probably took no more than half an hour to solve the printing issue. Even though he had to reprint twice I am happy with the outcome of the certificates. They feel official and I know my students will be happy to receive them come the ceremony. It wasn’t the most riveting customer experience since he was so monotone, I do appreciate the effort he made to get the certificates look the way I wanted them to. I have to give it to him as well because while I was waiting for the second reprint, he had to deal with two other ladies freaking out about faxing to somebody. In the thick of it all, he kept his calm. After all of that, I still got to pay the original price of $ 17 (I requested special paper and rush delivery) and I didn’t have to pay for the extra reprints. SWEET!

Saw a shredder I wanted on their website. Low stock at the Mira Mesa location it said… so I called to check stock. A guy with an accent picked up and I asked him to check on it for me (provided model name and number to him). He seemed very flustered and told me to hold on the line. NINE minutes later, another guy picked up and asked me who I was holding for. I told him that I had asked someone to check stock for me. This guy asked me the product info and went to check… came back with an answer for me in about 40 seconds. So I guess the other dude just 1) forgot about me, 2) got sidetracked, 3) went on break/​went home. All reasons of which are still unprofessional!
Then I come in to pick up my shredder. The assistant manager stood there talking to one of her friend while I was waiting in line. When I got to the front, she pointed to a desk chair in a cart and asked if I was buying a chair. What the hell?! Where did she get that idea? I just looked at her like «ummmm, no dude» and told her I had put a shredder on hold.
Maybe she was drunk. Hell, maybe the first guy I called was drunk! These two stars go to the second guy who helped me out. He seemed like the only one who’s got his sh*t together here!

Dumb, rude, and uninterested.
I’m not a fan at all. I bought some RAM here because it was on sale and I was like «hell who doesnt need some good olé ram?». So I go home and pop it in my comp and to my surprise — ITS DDR2!!! DDR2! That stuff hasnt even been MADE in like 8 years!!! WHAT?! So I go to return it and I get an «oh it’s out of the packaging». What. The. Ef. I’ve spent over a thousand dollars there this month alone, and theyre not gonna let me return 40 $ of RAM? I guess they like the idea of Office Depot and Best Buy getting their business. The employees could care less too.

Eh. The only time I head here normally is to get office supplies in bulk that I can’t find in cheaper places like Target or Wal-​Mart. Especially as the parking lot tends to be crowded as it’s located in the Sorrento Towers food court area (so don’t think about coming here during lunch time).
There is a discount club that offers a discount for ink and printing supplies, so that works out in Staples’ favor. Too bad they don’t carry any more the Office Space red Swingline stapler, or the fake Easy buttons that my former coworker swiped from my desk before she left…

Terrible location. I’m talking the worst in the area. Heavy traffic in and out and so few designated spaces, almost always used by food court people and the entire lot is tight.
Service is sub par. Mean, uninterested, unqualified to give advice, apathetic employee’s are no help. Perhaps it’s because they are understaffed most of the time, but it’s not enough of an excuse to not care.
Being close to my old work I had to come here to get my favorite pens and I ate in the area all the time so it couldn’t avoid it and go to the La Jolla location.
It’s still overall as a chain a step above office depot.