Staples

If I could give negative stars I would. I came in to print out a 2 page resume. I mind you its 8:05pm. The guy behind the counter Israel tells me he would submit my resume but won’t be ready till 11am the next day. Are you serious? The guy was faxing papers for a customer that took 10 minutes but couldn’t print out 2 papers for me that could of been done in 2 Min? Tried to talk to the manager Sasha but she was also clueless trying to tell me they are backed up. Ummmm I just NEED my 2 papers printed and I’ll be on my way. She said she will let staples know about the matter LOL ok yea I’ll be gladly calling Corp tomorrow for the POOR customer service I received today. If you want good customer service go to Office Depot. They printed my resume within 2 minutes and was on my way. Stay away from this place if your looking to good service. Sasha please next time I suggest you go beyond the boundaries to exceed that the customer leaves happy and not pissed off!

Charged me for something I didn’t buy and the cashier lied to me about a rebate for a ream of paper. Last time I ever shop at a staples. ⁰⁄₁₀ never again!

Awful experience at this Staples this morning. My review is solely based on the interaction with employee in the print center whose name, I believe, was Marisa. I walked up to the counter where she proceeded to ask me what time I was told to pick up my photos. I proceeded to tell her that I was told in the afternoon but, as I was in the neighborhood, I was hoping she might let me know if they were printed this morning or if I should come back. She then proceeded to help her customer with a custom order that took 22 minutes. As I stood there, I knew all she had to do was check to see if my photos were ready and then just tell me that they weren’t and I would have been on my merry way and returned that afternoon as agreed. But after the wait, she proceeded to tell me they hadn’t even started the order so I kindly asked for my disc back and proceeded to print them across the street at the Walgreens. I write this as a caution to others whom might be in a rush, or at least expect good quality customer service, this is not the place for you. Do yourself a favor go elsewhere, across the street even. As for me, I hope to never have to return to this Staples.

I feel robbed having to give this store even 1 star in order to leave a review. WORST customer service ever in the printing dept. My order was late and when it was finally done printing it took them an additional hour to cut it. I will never go back here for a printing and copy need and you shouldn’t either! Do not waste your time or strain your nerves. Did I mention they took a walk in in front of my order while I was waiting? Yeah… That too… lovely…

Came here to get copies, once I took the copies home I realized they didn’t match the color of my other projects, so I went back. Angelica and Cathy worked with us and did the absolute best they could to match the colors. They aren’t exact but pretty close and they were so kind and hardworking to try to fix the problem. If you need something special done In The copy center I would defiantly go to them. Thanks so much girls

I give this store 10 stars 5 to Sean the Manager. Before we went to this store I called 2 other Staples and no one was willing to help me get some cell phones. Cause their Mobil person was not there. But Sean toll me come over I will help you. He drove to the others stores to get the phones I wanted cause he did not have them at his store. Sean was very helpful and went above and beyond to help us. He stayed over 2 hours after the store closed just to help us. But there was a problem with the carrier and even though we did not get the phones. (Cause of the carrier) We really appreciate all what Sean did to help us. We will definitely go back to staples. Thank you Sean!

I came here because my printer ran out of ink and I needed to print something fast. I was surely disappointed as the computer took a long time to load as in it seemed like their internet connection was still DSL. This was annoying because I was literally paying by the minute for it to load and find the web address of my email. I finally got to my email and it took another couple of minutes to load the document I needed to print. The last straw was that they were gonna charge me $ 4 to print 4 pages, really $ 1 each page?! So I cancelled the whole thing and then the computer froze and I wasn’t sure if it logged me out, I had to get someone to make sure that they were still not charging my credit card.
Im adding two stars because the customer service was good. The attendant helped me make sure that I wasn’t getting charged anymore.
I literally went to fedex/​kinkos the same day and it took seconds to log on and print my stuff.

Print & Copy review: took my order to laminate 3 pages & to make 1 cut horizontally. How hard was that? I go next day to pick up. The person used my originals that’s not smart! He should of made copies then laminated & cut. Nope that was not the case. So the person I thought would fix it didn’t look or ask what original order was she started making copies of the ALREADY laminated material (which makes it blurry & lessened the colors originally had) ugh! long story short 3^rd person Cathy listened to what I needed & asked for on day one. All total I wasted 45mins of my time waiting for this store to PRINT COPY & LAMINATE 3 pages & then cut in half. NEVER AGAIN. Glad I didn’t give them a BIG job of all 45 pages. I didn’t pay at the end of it all & since the original person used my originals the ones I finally ended up with due to time restraints I left with blurry documents UGH.

Really bad copy & print service. The handful of times I’ve gone they’ve always had to take down a work order. I find it ridiculous to take order forms down for a one 8×11 color copy. Wait time was 3 hours turn around. REALLY?!

first off… I came here just to print some documents… I had a question and was standing in line for 5 mins and no one bothered to help me… not til I lean over the counter did the lazy people realize I needed some help… unattentive, non motivated underachieving print and copy center… where was the manager???

Plenty of help but no service. Found an item being advertised $ 4.00 more than the shelf price. Tried to bring it to the Managers attention and he politely told me it would be a few minutes. After helping the client he was working with he left the area and went to the office. Thinking he might send someone else we waited and waited. Not a very friendly business model.

Staples is conveniently located close by my house, and out of all the times I’ve dropped by this location, I’ve received nothing but good service. During my most recent visit, I dropped off a DIY project that my son and I created for my husband’s birthday, and to preserve it over the years, I wanted to have it laminated. Cynthia, in the ‘Copy & Print’ center advised me that it would be about 30 – 45 minutes. She was very polite! Meanwhile, I shopped at Carter’s across from Staples for about 15 minutes, came back and it was ready! Great service :)

This is the closest Staples from my house and I’m just so impressed with the customer service here.
Every time I come in here, the workers offer their service right away. I remember about 5 workers asking if I needed help in a single visit. When I ask them where a certain product is located, they are willing to walk me over to the aisle and hand the item to me. I even bought my Galaxy S3 here on Black Friday since they were offering the phone for 50 dollars when you start a new plan.
Yeah, I know retail stores should have good customer service all the time, but a lot of stores just don’t have it these days. Staples goes above and beyond with customer service and it makes me happy. :]

This store has great customer service, I will start shopping here there four miles further than my neighborhood staples in Norco and they carry more inventory and better customer service over the phone.

Baby shower invites and cards were done incorrectly the first time. Not only did they fix them and give them to me for free but they also used the paper. The staff was very polite and helpful as well.

Friendly service. Less than a minute in i was greeted and offered help.

I had a couple of horrible incidents with poor customer service or information in the past, but I recently went back, and things have drastically improved. It’s like a new store, and I’ll be back purchasing for both our business and family/​school needs.

I shop at this Staples all the time. I write (with a pen) very expressively and they carry a gel pen –their own brand– that is so superior to all the BIG names – I buy a couple boxes at a time… I don’t want to run out!
Super deals on copy/​printer paper… beats everyone else… I also bought my last monitor here — sure did!

While they didnt’ have what we needed, they were helpful in every way. Offered suggestions and sent us to another store. Good guys in my book.
I like their bins of $ 1 items. Makes me feel like a kid in a old timey candy store.