Kristie Vo Optometry

I seriously cannot express how thankful I am for Dr. Vo and her staff at this office for taking care of my eyes for many years now. Even though it takes me a drive to her office, I won’t trust anyone else with my eyesight. I’ve gone to a couple of other optometrists after I moved out of the area, but they were not like Dr. Vo, so back to her I go.
Overall, excellent service from the front office, cute selection of brand name frames, and most importantly of all, a very caring and knowledgeable doctor. Highly recommended!

My family of 4 has been going to Dr Vo for about 4 years. I usually bring my own frames and my son has kept his frame two years straight, only changing the lenses. Last visit, 3 of the four of us decided to get new frames. I wanted sun glasses with my prescription in them. The sunglass selection is VERY limited and expensive, so I chose Tory Burch. So, I made my selection, but I was concerned that the glasses didn’t fit. The office personnel told me not to worry, they will be fine. The glasses took longer then normal and I had to call there a few times to ask when the glasses would be in. The main office staff is RUDE to say the least. She has a smart mouth and lacks customer service skills. When my sunglasses did arrive, they were sliding down off of my face. The office staff stated she could adjust them. She said they have some kind of melting machine the will fix the glasses. She took to the back and came back and the glasses had been melted inward. When I put them on, I said, they are still too big and now the ends press into my head. After numerous complaints, I was told that THE GLASSES THAT EVERYONE TRIES ON ARE THE GLASSES THAT YOU GET… NO NEW PAIR! SO, this is why the glasses were so stretched out. I told the office staff I wanted Dr. Vo to call me because this practice is not acceptable. The cost of those glasses should warrant a NEW PAIR, not the «try on» glasses. I called several times and Dr. VO NEVER called me back. I went in there today to get my family’s prescription, so we can go elsewhere. The main office staff was again RUDE, cut me off when I tried to talk and had no compassion. I tried to give her some pointers of why we are leaving, she cut me off and didn’t care and didn’t want to hear it. Dr. Vo needs to be there more often so she can know the shenanigans that occur in her office.

This is an old review and I originally was going to give them a pass but felt compelled to confirm all the one star reviews! Horrible front office service.
My initial appointment & check up with the Dr. was fine, but when it came time to pick up my glasses they never called. I had to call them to check if my glasses were ready!
The fitting was worse. The glasses did not fit right. I told them my concerns & they got defensive. Don’t take it personally — just fix the glasses. Yes, I’m picky & like my glasses to not be so lop-​sided sorry!
Had to come back for contact lens fitting with the Dr. They said to come in anytime they’re open. Guess what? I did and the Dr wasn’t there. I don’t expect her to spend her waking hours there, but don’t tell me to come in anytime only to find the Dr. is not in.
Bottom line — Poor communication & service.

Do not go there! The doctor is nice but her staff is horrible. Ordered my glasses to have sent back twice with the lease popping out. The staff didn’t bother to check them before calling me to pick them up. The lenses popped out right in front of the receptionist. Second time I picked them up the lenses were beveled and had a thick white edge on them all around. I could slide my nail between the lenses and the edge of the frame. I looked the nurse in the eyes asked her if she was actually telling me that thick white edge on the lenses was fine and she said yes. Horrible customer service, no pride what so ever. The case they put them in isn’t even the right size, it closes on the ear pieces. As soon as I cleaned them to try to wear them the lens popped out AGAIN!

I wrote a review back in 2014 in regards to the horrible service I got at this office. To give an update I went in for a routine eye exam that day leaving with Dr. Vo saying I have a eye infection and needs ABX. She would not prescribe me the medication due to me being pregnant at the time. Which is understandable. To make a long story short, I went for a second opinion before seeing a specialist and it turns out Dr. Vo was wrong and I didn’t have an eye infection. All I had was dry eyes due to being pregnant and wearing eye contacts. The horrible customer service I had that day has made me not want to go back. Its been a year so I’m hoping they hired new people with better customer services skills.

Went in to order a pair of glasses. The people that worked here ignored us the whole time we were in there. The glasses we could look at, most were locked up, were extremely dirty and sticky.

Normally I don’t write updates, but felt I had to after reading the LENGTHY 1 star review… to be very blunt — the person who wrote it is NUTS.
I sat down at my computer this morning and a lens fell out of my computer (specific) glasses. —the screw was gone –so off to the doctor’s office I went.
I was greeted by not one, but 2 EXTREMELY pleasant young ladies. I presented them with my glasses. I did NOT purchase the glasses there — but Dr Vo had examined my eyes and wrote not one, two but THREE separate RX’s for various and specific needs. The gal at the front desk quickly and efficiently replaced the lens for me THEN asked, «would you like me to replace the nose pads — they look worn» Again – I did NOT purchase the glasses there. She very graciously took care of that also.
I walked out of there with practically new glasses — NO CHARGE.
ONE star for customer service??? NOT HARDLY — 5 STARS ALL THE WAY!

two thumbs up, snap & a twirl! I finally found an optometrist I love. I had an eye exam today @ 5:00pm and Dr. Vo made me feel so comfortable during the exam, she was very helpful and I left with some temporary contact lenses close to my vision till mines arrive. I also have a follow up to make sure they are working out & I have no issues with them. After trying three facilities, I finally found a home, I’m comfortable with, this was the best experience! Thank you, Dr. Kristie Vo!

I called Monday to make an appointment and I took my daughter in to get an eye exam with Dr Vo within the same week. She was treated very kindly by the receptionist. Dr. Vo was lovely. She was prescribed a set of eyeglasses and they had a good selection. I picked up her glasses within the week. Close to my home and quick service, we are very pleased.

I came in to get prescription for contacts and also brought my 4 year old daughter to have her eyes checked for the first time (it was recommended she have her eyes checked by her pediatrician). We were greeted right away and helped right away. Before we went in the assistant took us to get our measurements and eye pressure test done. Since she knew it was my daughters first time and knew she was afraid she checked my eyes first and let my daughter observe what she was looking for to make her more comfortable (I was kind of glad they did not do the eye pressure test on her). Dr Vo then examined us. Dr Vo took my glasses to check the prescription on them so that she could compare my prescription from before to todays. After the exam she showed me what a difference it was. She then examined my daughters eyes, she was very kind to her and made her feel comfortable. My daughter left here feeling more comfortable about having to wear glasses. She found glasses she loved and was kind of bummed she didnt get to leave with them that same day lol. I recommend Dr Vo, she’s awesome and her staff as well.

Friendly staff and great selection of glasses!

They don’t have a wide selection on glasses, they don’t offer discounts like other Dr. s do. Once the glasses come in, they don’t offer to adjust them or to see if they are crooked. The doctor is okay. The staff turns rude as soon as you let them know that all you want is the prescription. And they don’t care to be rude. I had better experiences with other optometrist. I will not going back next year. I paid money for stuff that I would normally have gotten free at my other optometrist. The office space is too small.

Excellent, professional, friendly and accommodating! My family has been going to Dr. Vo since the beginning. The staff here is really remarkable as well. This is hands down the best optometrist I have been to. I highly recommend Dr. Vo to everyone.

The whole staff is a pleasure to deal with. This is the only place I have gone since I have moved to the area, because I have been completely satisfied with their service. At my appointment yesterday, I was running late (ok VERY late) and they still took me back for my exam right away. They didn’t mind that my energetic toddler was running around the office, and they actually kept her entertained. They even gave her a pair of cute little glasses. Dr. Vo took her time with my exam, and was very patient. She makes you feel comfortable right away, as she is very personable and polite. I am confident that I get the best customer service here. To sum it up, I will never look for another optometrist, as long as I can go here. Thanks :)

Switched to a new optometrist this year. I had a good experience here. Dr. Kristie Vo was nice from the start. Her staff at the front is also friendly and very helpful. I had tons of questions since it’s been 6 years since I had last seen an optometrist and needed a refresher about insurance, types of lens, etc. Ordered a pair of new glasses and it was ready for pick up in less than two weeks. I’d recommend her!

Decided to try Dr. Vo based on Unilocal reviews.
Dr. Vo is very friendly and takes the time to listen and explain things. We have found a new eye doctor.

Very friendly. They usually always have the new frame models for eyeglasses. The contact prices are high here (goes the same for any other private optometrist location). I ask her for the written prescription and go to Costco to buy them. She gladly writes the prescription which I like. I’ve had other optometrist get angry when I ask for that. Reason I do that is because I purchase eyeglasses and contacts and my insurance only covers one of those two.

I scheduled an eye exam with Dr. Vo last November. Even without insurance, her prices were reasonable and I also received a great deal on a pair of glasses. The examination was thorough and she allowed ample time for my eyes to adjust, especially important because I have astigmatism. In the past, optometrists have rushed me through prescription slides without knowing definitively if the strength was better or worse. Dr. Vo discovered that my previous prescription was too strong. She corrected the error and suggested the proper type of contact lens to wear. Dr. Vo wrote me a prescription, allowing me to comparison shop online, without pressuring me to buy higher priced lenses through her store.