Integrity Automotive

I was given a quote of $ 2800 by the Mazda dealership to repair my car, which had been randomly dying out. Mazda also said that I would need a new water pump (additional cost). I bought the car new in 2006, but it has 200,000 miles on it and I did not want to put that kind of money into it. I had nothing to lose at that point, so I brought the car here for a second opinion. After thoroughly assessing the car for a few days, they were able to fix it for under $ 400. They also said that I do not need a water pump.
Not only was Matt extremely professional and understanding of my dire situation, he and the guys at Integrity single-​handedly restored my faith that honest mechanics exist. I am a hotel manager in Chicago and recognize exceptional service, and this place delivers. I can’t recommend highly enough!

Integrity has been great to my family. My son purchased a used car from a dealer who claimed it had been inspected thoroughly. Almost immediately, it began to have problems. Integrity checked it out, and determined the engine was seriously damaged. With their documentation, we were able to get our money back from the dealer. They have since inspected two other cars for a reasonable price before my son purchased them. They have also serviced my and my wife’s cars, quite satisfactorily. Everyone there is very nice, and takes the time to fully explain everything. We moved to the Joliet area in 2003, and have finally found a great auto repair shop.

Integrity Automotive replaced a starter in my Cadillac quickly and their rates were reasonable. The job was done right and I was very pleased with their work.

It’s funny that the other review on here is a similar story to mine. I guess they are used to helping desperate motorists out on the road! In any case, on this, Thanksgiving, I wanted to give thanks for this automotive shop. They totally restored my faith in people when I drove from Iowa to Connecticut a few weeks ago.
I had gotten an oil lube job in Iowa in preparation a couple of weeks before my trip. Shortly thereafter, I noticed a dashboard light coming on intermittently. It had a little plus sign inside it, which looked just like the battery charge light in my manual. The manual stated that if that light came on, then the battery was not charging. So I take it in to my Iowa Volvo mechanic, who looks at it (or so he says), and $ 70 later, tells me that yes, most likely my alternator is slowly starting to go bad. He says that because it comes on intermittently, I likely still have a while before it goes bad, but he can replace the alternator for $ 500. Being pretty broke, I ask if he thinks it is urgent and if I can make it cross country and back, and he says yes, he thinks I can, but to replace it when I get back and if the light stays on, to get it replaced.
Flash forward to my drive. 3 hours into my drive, the light comes on and stays on. I am totally annoyed, and call my mechanic from Iowa on my cell phone (hands free!) He says, «Oh, you should find a mechanic.» I say, «I am in the middle of Illinois! I mean, how long can I drive with it like this?» He says, «Not long.» I say, «Are we talking a few hours? Days?» He says, «Oh no, like 15 minutes.» So I hang up and freak out, because I am in a rural stretch. I call my sister, who Googles to find my nearest good mechanic. She comes up with Integrity, but it is still about an hour away. I call them and explain my situation, say that there is a chance I may break down and have AAA tow me somewhere, but that I am going to try to reach them. I tell them it’s important I get back on the road that same day because I have an event in Connecticut I have to attend. Then I cross my fingers and pray my car keeps going until I get to them. A few minutes later, Integrity Auto calls me back, using their caller ID, and they say if I can tell them my make/​model/​year they can order the alternator in advance in case they need to replace it (which I had told them my mechanic in Iowa said it would need), so they can get right to work when I arrive. They order the part.
Long story short, I arrive at Integrity, totally frustrated, upset at losing hours off a very tight schedule and stressing about the $ 500 I couldn’t afford, annoyed with my mechanic in Iowa. The Integrity guys took my car into the back. They were helping a couple other customers and were squeezing me in. They even got me on their WiFi so I could do some work while I waited. 20 minutes later, they come in from the garage and ask me to come with them. The mechanic shows me my dashboard lights. «Ummm, the light that’s on is the coolant light,» he says. «That’s not the battery light.» Shocked, I look closer. The coolant light looks very similar to the battery light. I’m totally humiliated. And angry! My mechanic in Iowa told me it was the battery as well! And he wanted to charge me $ 500 to replace the alternator. The Integrity mechanic was really nice and told me it wasn’t my fault and I should find a new mechanic in Iowa (I agree!) He topped off the coolant (which the d*mn oil lube guys neglected to do weeks before, which is why the light came on in the first place) and the light turned off.
The Integrity guys REALLY lived up to their names, because they easily could have installed the alternator they had taken the time and effort to order for me and charged me for that, and I never would have known. To top things off, when I went to pay for their time, the trouble of ordering the part and the coolant, the owner said, «You know what? You’ve already had a terrible day. Don’t worry about it. Just get back on the road.» I insisted, but he wouldn’t take my money. I nearly started crying at the kind deed these guys did for me. I only wish I could live in Minooka, because these are really honest mechanics. So the best I can do is heartily recommend them to people in the area. I can’t vouch for their work, but I can absolutely vouch for the fact that their name is not just lip service. They truly turned my day around and made me feel there were still some honest, good people in the world.

Today I had a mini emergency situation where my younger brother was heading back home from visiting me (about a three hour drive) and had his car break down somewhere between 55s and 80w. To make matters worse-​his cell phone died shortly after recieving the call that he was stranded. Not knowing what to do– I called about a million shops in the general area to find that a large portion of auto shops do not service imports for transmition work. Finally I came across a lady named Shelly from Rockdale Auto who told me they couldn’t fit us in, but she put me in touch with a wonderful man named Jim at Integrity Automotive. After briefly explaining the situation to him– Jim offered to get in his tow truck and search the area for my brother. After about 45 minutes I recieved a call that he had located him– but was unable to get to his car on the ramp because of the direction he was facing. He then reassured me that he would re-​route and call me once he was able to get there. Another 20 minutes or so went by and I recieved another call that my brother’s car was found by a AAA tow and he was likely on his way to a place called McCoy’s Auto. Thanks to Jim I was able to contact McCoys and locate my brother. I can’t even begin to express what a HUGE Blessing Jim was to me and my family today. His selfless act of kindness and above and beyond customer service will not soon be forgotten and I would recommend this place to anyone. I have actually stored their number in my phone (since we drive that route home to/​from chicago often) incase we’re ever in a situation where we can give our business to them. This place is a rare find and I hope that they are blessed 10 fold for the way they blessed us today!