Sears Auto Center

Any money savings you have won’t make a difference after they screw the job up and give you the run around when you go back to get it fixed. Didn’t connect battery correctly and car was dead. Rude and incompetent. Should do it correctly and not waste hours of our time with aggravation of fixing what should never be an issue. Go elsewhere!

I bought my tires here, and as a result tire rotations and wheel balancing is free. However, this location has been «understaffed for over a year» as one employee told me, and they are just too busy. I was told to come early Saturday morning and try my luck, but they would not book an appointment for me. I show up 30 minutes before open Saturday morning and I am told that there are numerous appointments ahead of me and it will be at least 3 hours. They never have time to provide follow up service for me – unless I ask for a other paid service. Then their schedule magically opens up. It’s not worth the aggravation. Fed up and won’t be back.

You need tires? Well, my family and I have been going to this Sears Auto Center for all of our tires since we first moved to Minnesota (that equals about 3 cars worth). We always work with Michelle, who is in my mind the *Queen of Tires*. Seriously, she’s like an encyclopedia of tires and cars and magic, she’s that knowledgable. And she’s just so darn nice, too!
Recently, I was in the market for some new tires, because my old ones were basically worthless on anything not 150% dry, and it being smack in the middle-​ish beginning of Minnesota winter… I needed them ASAP. I’m partial to Michelin tires, which aren’t the cheapest things to get, so when I heard there was a sale at Sears for them, I decided now was the best time to get them.
Here’s why this place rules:
— SUPER competitive prices/​additional benefits. Costco was also having a sale on Michelin tires (and I love the Costco), but not only did Michelle match their price, she was even able to give me all of the same perks as Costco (lifelong tire rotation, checks, etc) as well as emergency tire repair.
— Customer service is A+. Michelle not only had to deal with me, but also my parents who still don’t quite understand that I’m over the age of 30 and not 12 years old. A++ for patience. She worked with us even though the place was pretty busy, took her time and was careful to ensure all of the specs/​benefits I wanted were included in the final cost, and was even able to somehow find the tires I wanted so I wouldn’t have to wait and come back another day for installation.
— No sleazy, «plaid jacket» salesmanship. You get what you want without any additional pressure, condescension, or hidden agenda. The staff is there to make sure you get the best tires for your car that are within your budget — plain and simple.
We all know how fun it is to drive around in snow/​ice/​slush/​water for six months out of the year. So, please be safe out there and if you happen to be looking for some new tires, this Sears is the place to go.