Morrie’s Minnetonka Mazda

I researched a vehicle prior to coming in here so I was already pretty set on getting this particular year/​make. When I got there I worked with Diane (I’m sure that was her name) and she was so pushy, she kept saying something along the lines of «we just got this vehicle, it’s not going to last on the lot, etc.»
It was a used vehicle and there was a minor chip on the windshield, it was supposed to have been replaced prior to us picking it up but it never happened so they said they can arrange to have someone come by my home or work place to replace the windshield. I didn’t think much of it since I needed the car and it wasn’t supposed to hassle me since they were coming to me. A week after picking up my car, I still haven’t heard from Diane so I called her and she transfered me to the service dept (case she’s on sale and after the sale she was ready to get rid of me) without explaining to them what I needed. When I got to service they mentioned they couldn’t help me since the service was outside of their shop and sent me back to the sales side where I was finally able to get a hold of a manager who was able to arrange the fix.
The car turned out to be a lemon. I ended up coming back here for some service and turns out the customer service in service dept suck as much as the sales dept.
In hindsight, I should have just slept on it.

This dealership sells new OEM parts via a website,
. Never received service here r bought a car from the dealership because I don’t live in MN. However, the price on parts is generally the best from this dealership so I check their site before buying locally.

2 weeks after I had my transmission serviced, I was told after checking on an unrelated issue that I had a transmission leak. I was told I needed new hoses that cost $ 300. The person I worked with at the time did not bother to verify without doubt that it was indeed the hoses that were the issue. I felt like there was something funny about the situation as there seemed to be no real evidence that the «leak» was actually from the hoses and I felt I was being talked down to and my concerns were being dismissed. I left with the estimate and got a second opinion from a transmission shop. After rinsing off the undercarriage and spending the time to check all lines and connections while the car was running on the hoists, they said that no leak existed and the reason there was transmission fluid in the cover that is underneath the transmission was probably from either overfilling or from a sloppy job. When I called to complain and at least let them know, the servive director was not available, so I spoke with Jim. He denied the entire situation, did not listen, and reiterated the same song and dance I received during my estimate. Finally I said, «i guess I’ll just have to write a review online since you aren’t being receptive.» He then said, «okay,» and hung up on me. True professionalism at its finest. No apology and no acknowledgement that the situation should have been handled better. I won’t be back and I will be sharing my very negative experience and advising people to either not go to morries for service or always be on the lookout for shady assessments.
Update: the service director called and was kind enough to listen to what had happened and did apologize, which I appreciated. If he had been the person who I had spoken with instead of Jim, when I called to discuss my second assessment I received with the other shop, I might have considered going back and giving them a second shot.

While I don’t have a ton of experiences with car dealerships for the purpose of comparison, my experience with Morrie’s thus far has been subpar at best. A business is best judged by how it treats its customers when they have a problem or issue with the product/​service provided. From what I can tell Morrie’s is great if everything goes smoothly for you. But one can probably say that for any car dealership. Both my girlfriend and I have experienced rude and unprofessional customer service in multiple departments over an extended period of time. Mine started from the very day I bought my car (I almost walked away).
I really have nothing against my sales guy — he did his job, was passionate and knowledgeable, and, for the most part, was a straight shooter, including in admitting that the dealership generates nearly all of its revenue off of warranties, used car markups, and the service department. Where he failed me is in responding to my inquiry about the brutal gas mileage my Mazda 3 has been getting. It was literally a cut and paste response about the various reasons gas mileage can be poor with a few customizations thrown in to make it look like he personalized it. I’ve yet to decide if I’ll fight the dealership on selling me a Certified Pre Owned car that gets far less than the listed gas mileage; it probably just isn’t worth it.
Perhaps the worst part of the Morrie’s experience is having to sit through the high pressure sales pitch about the various warranty coverages you can buy. Anyone with half a brain can look at all three options and tell they are a complete rip off, designed in such a way that they don’t pay out on the costly repairs that you’re actually likely to incur. I was told that I should get the most expensive warranty because of «all the electronics and stuff that are in cars these days» (direct quote), which would beg the question why Mazda designs cars so prone to electronic failure I’d need to buy a warranty… The warranty sales dude also rolled out a hilariously inept analogy about enhanced warranty coverage being equivalent to legally mandated auto insurance («you insure the outside of your car, why not the inside?» another direct quote) I mean, your max loss on the «inside» of the car is what you paid for it, and your car insurance covers 50K+ in injuires in the case of an accident, so yeah I guess they’re roughly equivalent. Intelligence thoroughly insulted. But I digress.
Try calling the service department to inquire about a problem you have with your car — that’s always a fun experience. My girlfriend was told that the problem she was having with her recently installed remote start was one that «nobody had ever mentioned to us before,» yet the guy behind her in line piped up that he also had the same issue. After realizing he was caught being rude and unprofessional the service guy promised to call Mazda and ask about problems with the remote start. He not only never called Mazda but never called back my girlfriend to follow up, and when she called to inquire, he was incredibly rude to her. I was also told that «nobody has ever complained» about the rear tire wear on a Mazda 3, yet a simple google search reveals that such complaints abound.
I’d avoid Morrie’s if at all possible. I certainly won’t be buying another car there.

Not everyday do you go in and buy a car after doing extensive research and waiting out for the car I wanted with another dealership and continually being let down. My boyfriend and I went straight to Morrie;s after discovering they had the car and color I wanted. Everyone as very friendly but then it wasn’t a typical sale considering I knew what I wanted and didn’t even do a test drive. Nice perk of free car washes from all Morrie’s locations though!

I have to say after 20 years in the automotive business I didn’t think there was a dealership out there that could impress me like Morrie’s did. I was looking for a SUV and just could not find a dealer or sales rep that made me comfortable like I use to do for my customers then my friend told me about his salesman whom he had purchased over 20 cars from, Curt Bjorklund from Morrie’s Mazda. I called and talked to Curt and told him I was looking for a used Explorer and within 24 Hrs he had 3 Explorers there for me to look at and test drive, I found the one I loved and the price I loved and they took care of a few minor details I wanted fixed. Oh and did i mention that I got a newer explorer loaded for what i was going to pay for an older one with higher miles. What a great car buying experience and I can say with all honesty I will be buying all my vehicles in the future from Curt.
Go see Curt and tell him I sent you. You will not be disappointed.

Don’t trust them to know what cars have sold and what haven’t. They don’t show held or sold status on their website.

Looking for a new car? Morries Mazda = friendly service, no pressure & great deals.
Car buying can be the worse, but Morrie’s Mazda makes it so much easier. They are a no nonsense dealer and treats you fairly from the moment you walk-​in the door. There is a no-​pessure sales floor meaning the price listed on the car/​website is the price you pay. They provide you with all the information you need upfront to make your car purchase/​lease decision easily. There are no hidden agendas or fees.
Morries also offers very fair trade-​in prices. And if you’re current Mazda owner, be sure to ask about the Mazda owner appreciate cash. I was able to get an extra $ 1000 off my new Mazda 3 purchase because I was a previous Mazda owner!
Ready to make a purchase? Ask for Justin Moeller! He’s experienced, friendly and has great follow-​up. He made sure my new car buying process was relatively painless.
The entire process can take a few hours because of all the paperwork and you’ll probably want to test drive your new car. If you’re financing through Mazda, this can take a bit of time, but they are offering some great APRs and Lease options right now. Be prepared to be asked about extended warrantees and extras for your car. Again, there is no pressure for you to purchase these, but you should know what you want before you walk in the financing office.
Once your new Mazda is in your hands, you’ll be driving off the lot a very happy camper!

Horrible experience here. They lie, they cheat and they steal (what else is new?). They lure you in with their Buy Happy «promises» but they are all BS. They told me I would get free oil changes, but when I went in to get one, they charged me because my car needed synthetic oil (which I doubt is true). So much for a free oil change. Because I was upset, I gave the whole experience a bad review on their survey. The technician ends up calling me at work and basically threatens me to give him «all tens» next time I come in. Now, because of these greedy a-​holes I have to pay 70 bucks for every oil change, something I cannot afford.
Also, when I was about to finalize a sale, I needed to sleep on it, but their 0% financing ended the next day, so I asked if they could hold those benefits if I give them part of my down payment. The salesman agreed and promised me I could have the 0% financing. Sure enough, I call the next day to finalize the sale, and the guy says that I can’t get the financing. So I had to basically get him to talk to his manager who was able to «push it through.» Basically they were hoping I was soft and would back down.
Wouldn’t recommend this place to anyone, not an ounce of honesty or integrity at this place.

Easy in, easy to select, easy to buy and easy to close the sale. All sales people are professional and customer-​tuned but my experience with Chris Frederick is worthy of letting you know about.
This is my way to buy a car: Fast, easy, no-​nonsense, factual and fair.

The overall we had a great experience purchasing are 2012 Mazda 3. It was a first brand new car and we got the special Minnesota package with extra under coating and visible cover on the front and the 3m scotch guarding for the interior. The only thing that we really found disappointing was that after several months had passed we received a ticket on the car we traded in. We found this to be very frustrating and we got the run around when we called the dealership to ask about what was going on and what to do. They even went as far as saying that car really wasn’t worth that much. In the end they took care of and made sure that we didn’t have to pay the fine but not sure if the car is still in are name or not. Word to the wise if you trade in your car maybe ask what there going to do with it. I have a feeling that because it was a older car they sold it to a third party that didn’t really bother to change the title in a timely fashion. I really hope that who ever has the car now doesn’t get in a accident or get a DWI. Make sure to allays get the little green ticket off the title, it could save you in the end.

We actually shopped the Subaru side of the business. Our salesperson, Patrick Person, was great. Very nice and knowledgeable. Not pushy whatsoever. Patrick found us the perfect Outback at a great price. Very pleased and will go back for another vehicle again when needed.

I have had a good experience with both the sales and the service at Morries. I have had some mechanics really jerk me around in my day. I really don’t ever get that sense at Morries. They are upfront with all the costs. Their estimates are right on the money. I feel I get a good value for the services provided.
As far as sales, I have purchased wto cars from them, both leases. With my 2^nd lease, I feel like the finance department and sales worked really hard to get the payments were I wanted them to be. I received follow up calls and emails to see if I was satisfied with my purchase. Montrell (my sales guy) actually took the time to set up my blue tooth the day I picked up my car. I use it all the time and am grateful for the extra little things that were done during that purchase.
I like the Buy Happy stuff. I paid the 34.00 for the plan. It pays for itself after 1 oil change. The service department does all the tracking on my vehicle for the lease portion. It’s just a really nice non-​stressful plan for the car. I know what to expect for the general maintenance of the vehicle. Really never any surprises.
I am extremely likely to continue to purchase from them. I like the quality of my vehicles and the service for them.

I bought my Mazda here and very happy wth the experience. The service department is really friendly. They will always run my car through the car wash, which I like!
I don’t 100% trust car salesman or service departments but that’s just me.

Just purchased another car from them, as the 1^st experience in 2003 was a good experience too. Great service department, a wonderful online sales department (which is how I purchased the previous car as well), and meeting all my needs in regard to getting a new car. Can’t recommend them enough.

Dynamite help from both the parts and service department. I had a stuck locking lug nut and couldn’t get the wheel off of my 2008 CX-​9. They really went over and above for me.

Morrie’s Resale Nightmare,
I bought a 2010 Mazda 3 grand touring with the tec package, a little over a year ago for $ 26 000.00 Was happy with the car
and service. I decided that I needed something more sporty,
and wanted to sell it. The Dealer told me that model with that package is the highest resale value car in its category. I was confident I would get about 22,000.00; but when I brought it in the Morries used car dealer only offered me $ 15,000.00; that is a $ 11,000.00 loss for a one year old car, that had not a mark on it. Loaded with every option you can get. My heart dropped and the anger began to well up. I asked him if he was kidding, he said no, that is all he would pay even though I said I might be purchasing another vehicle from them. He said that it would have to go to auction and that that was the going price. I found private sellers selling ones not as loaded as mine for 24,000.00. He was out right ripping me off. I will never buy a NEW Mazda, from Morries again and would not recommend anyone buying one for asking price. That was the worst resale value of any car I had heard of.
I went to the Audi dealer and found a new 2011 TT, the Audi dealer was great, he gave me $ 21,000.00 for my Mazda that then sold in days. I felt like driving in there to show them but I feel like they don’t deserve my time.

do not ever buy a car from morries mazda unless its brand new with manufacturer’s warranty you can use somewhere else. i had the worst buying experience here. two consecutive cars broke down in less than two months and they treated me really bad. no apology nothing, when i borught the car in to fix with the extended warranty they gave me, they kept it for three months and it is still not fixed as we speak. again be very careful over there if you can help it stay away

I bought my first Mazda in Iowa and was going to the 2^nd top ranked Mazda dealership in the state when I learned I was moving to Minnesota. I asked them if they could check and see who was ranked well in Minnesota, and they steered me to Morrie’s.
So, I brought my 2004 Mazda 3 in for regular service, and in 2007 they offered me a sweet deal to trade in for a new Mazda 3. I went for it. I got a pile of freebies, and now I get cards every year on my car’s birthday, which I think is hilarious and adorable. They’ve been trying to offer me a sweet deal to trade in my 2007 but I like this car too much.
I get immediate response when I book regular service online. I’ve gotten free loaner cars when service was expected to take longer than a reasonable wait. They’ve answered my panicked, «WHAT IS THIS LIGHT ON MY DASH OMG!» dumb phone calls (the low tire light scared the crap out of me). When I blew a tire, they looked up some towing companies for me. I appreciate that kind of stuff.
If you’re not expecting to have sales pitches thrown at you, please remember: it’s a car dealership. Car salesmen try to sell you stuff. That’s their job. I can say that when I have been pitched various services or offers at Morrie’s that I didn’t want, and I’ve said no, they say «okay» and move on. I know it doesn’t seem very Minnesotan to get all salesman on you, but really, they’re not horrible barbarians trying to snatch your firstborn in exchange for a tire rotation. It’s just a question. Say no if you don’t want it. In my experience, Morrie’s does listen. Nobody’s world gets shattered over it. Don’t hate the player, hate the game.
At any rate, I have yet to have a bad experience at Morrie’s and I’ve been going there for service for the last five years. And I’m picky about my service quality, too; had I not gotten the level of quality I was used to at my Iowa dealership, I would have switched somewhere else a long time ago. Or maybe I just like drooling over the Maseratis when I’m getting my oil changed. Six of one, half dozen of the other.

Have to fill you in…
After posting my review at Morries, within one day I was messaged on Unilocal.The next week I was called (and they were going to try calling me earlier but I was traveling on business).
I just got off the phone with them and had a heartfelt conversation with Miranda.
She expressed:
1. Morries was embarrassed by what I experienced
2. Morries prides themselves on service
With that she offered a gift certificate at my favorite restaurant. In hopes that I will try them again.
If that isn’t good customer service I don’t know what is.
I understand we can’t always control what employees do or say. But… I do understand that the organization can control their reaction to what their customers are saying.
Thank you Morries.