Firestone Tire & Service Centers

We’ve been bringing our two chryslers here for about 8 years — I’ve always felt like I was been dealt with honestly, although not being a mechanic I can’t comment on what the struts actually do or whether they should need to be replaced (see earlier Unilocaler). Generally, my opinion and expectations of any kind of car maintenance or repair is low. However, I’ve always found the staff here to be respectful and easy to deal with, and we’ve had all kinds of things fixed over the years, from the usual tires and brakes, to fairly substantial replacement framing. I’ve also found — and it may be because we’ve been coming there a while — that they can be negotiated with if you have work outside of warranty or something else.

Took my SUV there to get the tires rotated. They said they would do a complimentary check on other areas of the vehicle. After 40 minutes, I get a phone call from the technician, she told me my tires were cupping and I needed realignment, new struts, my back brakes were bad and needed to be replaced. She said it would be $ 856 (just for struts and realignment) did I want to get it done now. I told her not now, just rotate the tires. A week later I took it to a trusted mechanic who does nothing but alignments. He said, the only thing wrong with the truck was I had defective tires, they needed to be replaced. There was nothing wrong with the struts the alignment was on point and, he said the brake pads were fine. Do yourself a favor and avoid this center. BTW, went back to the place I originally bought my tires from and they were found to be defective. I got new tires with a great discount!