Nordstrom

I went into this store very excited about picking out some new clothes for my upcoming destination wedding. I was pretty surprised, at such a high end store with a good amount of employees present, that it took me probably 15 mins of looking around and browsing to even be greeted by an employee. I don’t know if they were writing me off as just a browser or trying things on because of what I was wearing, but I expected to at least be greeted by someone more quickly. Once I was acknowledged, the sales representative was attentive and helpful. I would have spent longer and spent more money if I hadn’t been ignored for so long. Also was disappointed with the selection at the store. I agree with some other posts that the MOA location has much more of a selection.

One of the ladies at the E Bar sat and talked to another customer while the drinks to be made piled up. Wasted a good five minutes of my time waiting for her to even start my drink while talking to the customer in front of me.

Shopping for a mother of the bride dress and very disappointed with the fine dress selection. Online they have a ton of selection but in this particular store nah — not so much.

Reliable coffee bar with good baked goods and friendly, courteous staff. There isn’t a lot of seating in the eBar area itself, but they’ve put a lot of tables just in front of the mall entrance a few short steps away. My preference is the Mexican mocha or Mexican hot chocolate, but all options are solid and – like all Nordstrom locations – makes the most reliable coffee option in the mall it’s located in.

Beautiful store but no selection in women’s shoes and accessories… It would have been nice to actually try on Louboutin heels and purchase them in Mn instead of flying down to Chicago or Vegas.
I was looking forward to seeing what labels were housed@ this location because the service has seriously slipped@ MOA’s Nordstrom. Unfortunately, it looks as if this location is catering to the 40+ age range… I’m not talking about having them offer sleazy tight and short women’s apparel. They just have a ton of wrap sweaters and leggings displayed throughout. Not my style… I suppose that’s the clientele they are aiming for based on demographics.
Not to mention the salon shoes Never have 35’s in stock… I am speaking of Nordstrom Moa.
I have ordered every pair of My Jimmy’s, Valentino, Chanel, McQueen and Zanotti’s blindly. Being a true size 35, depending on the shoe and heel, I have gone from a 34.5 up to a size 6.5… It would be great to finally have a chance to put a shoe on My foot before hassling with ordering them, exchanging for sizing issues and hoping My size is still available upon the delay of shipping and exchange which I have missed out on a few beautiful pairs due to this sizing issue. So there are no salon shoes offered at this location. Just one of many depts lacking@ Ridgedale.
If Nordstrom felt it was necessary to open a second location, they should have integrated new labels or an expansion in sizing and selection from their main stores. One trip was enough for Me to not return. I recommend calling the department ahead of making a trip out there just to be sure they carry the item/​line you want.

Since I was in the area, I decided to stop in. I was disappointed in their coach purse selection and expected more. Walked over to Clinique expecting a counter like Macy’s and Herbergers. All of this is combined in aisles. Odd layout but sales lady was nice. I did not venture past these two departments or buy anything. Now I can say I was at a Nordstroms.

Let’s talk about this one.
If I’m going to shop, I want to be dropped in the center of a food co-​op. When it comes to shopping for clothing, I go through very rare phases, and it’s not my favorite. Regardless, the press and hype surrounding the new Nordstrom’s was intriguing.
Since I was in the area for opening day, I decided to go check it out in the evening. I was on a mission to find the perfect pair of black dress pants and knew that one of the stores in Ridgedale was going to cough it up.
Regardless of my feelings on clothes-​shopping, my requirements for enjoying a store does not require that much, so why the 3-​stars? Selection was, at its best, underwhelming AND shopping alongside commissioned employees puts a damper on the entire experience.
This store is BEAUTIFUL, tasteful, and stunning. This look isn’t reflecting just their opening day, but for many years to come. Their sales associates are readily available to help, HOWEVER, I call into question the authenticity since their entire store is based on commission. When I say I’m only looking for a black pair of dress pants, I’m not looking for a pile of other non-​related items to be sent into the dressing room with me. But mostly, the 3-​stars comes from a wide selection of unimpressive clothes with prices to match. Yes, there were a couple of items that I considered, but because I didn’t love them (my new standard in clothes shopping), I moved on.
I DO appreciate that 99% of the selection was tasteful and classy (instead of trampy), but the bulk majority were quite bland and muted.
Sadly, after trying on multiple pairs of black pants, I didn’t find my match at this location.
I will be back with an open mind in the next couple of seasons to see progress and write an update.

Thank you Jodi for your help. I came on Saturday morning with my little one. I was looking for a top for a family photo. You picked out somethings that I normal would not have. But I love them. They look great. Keep up the great work:)

Disappointing at best… Nordstrom’s spent a ton of money to build a beautiful store — gleaming white floors, wood paneled ceilings and open floor construction. Then they fill it will junk. So many mediocre store-​label brands you’ve never heard of — NONE of the high end brands — anywhere in the store. Famous for their shoe department… yet zero quality Italian brads — no Prada, Ferragamo, Gucci, etc. — Zip. Shirts, sweaters, suits, pants all follow the same pattern — mediocre brands and lots of plaid. They are taking no risk on inventory and as a result I think a lot of shoppers will visit once and not return. Go to the Mall of America location location instead.
And since we’re already visiting Ridgedale — let’s talk about the badly needed renovation. It’s sort of half-​baked and I’m hoping half completed. Marble tiles go half way up the large pillars in the center atrium and then switch to cheap silver paint as if they ran out of money or went over budget. The floor is covered with what I hope is temporary industrial carpeting. There is new grey on grey office furniture outside the department stores with barely any color variation or live plants. …lipstick on a pig?
This is Macy’s big chance — dump their current merchandise and try to bring in high end product — they will grab Nordstrom’s clients that expect more.

New. Clean. Well let. Typical, well known Nordstrom customer service. Handy for west side residents. MOA is nice, however this location is much more assessable and newer. Spent money after only 10 minutes after walking in the doors. Uh-​oh!

We all know about the high-​level of service you receive at Nordstrom. Now, kick it up because it was opening weekend.
Like everyone else in this area, we came in to see the new store. We walked into the Men’s Department around 11:30 AM, and immediately were greeted by Adam K. As we browsed, he was helping others and folding clothes, but always within distance to help us out. We were looking at socks and then looked at men’s sweaters and capes. We joked about the cape, and Adam said while it looked good, it wouldn’t look good on him. I told him I disagreed, because he’s tall and can pull off that look. I joked he should model in the store and sales would go through the roof.
We thanked Adam and continued shopping at Nordstrom and the rest of the mall. He told us to check out the restaurant upstairs. At this point, we wandered over to men’s suits. RJ introduced himself, complete with a handshake and carried on a nice conversation. My eye was caught by some fun animal print underwear, and RJ helped me with that. There were some that weren’t on the rack, so he went in the back to look for them. When he returned to say they were out, he asked his manager for help, who showed him how to ring a special order (I wanted to buy three, but only one was available in the store). While she was looking to see if any were available elsewhere, RJ measured me and had me try on a very nice suit. I told him I need new suits, and this one fit like a beauty.
We finished my other transaction, and while I didn’t walk away with a suit this time, I’m very happy with my purchase. More importantly, I’m very happy with the high level of service I received from RJ today. It went above and beyond what I expect from Nordstrom.
On our way back to the car, we had to walk through Nordstrom again, and decided to look at accessories again. As we were walking back to that part of the store, we were greeted by other associates, and Adam looked up. Just as if seeing old friends, he welcomed us back, stopped folding a shirt, and walked us back to that fixture with the sweater and the cape.
As Adam efficiently rung us up, he asked if we went to the restaurant. We told we would next time. Then he asked if there was anything else he could do to help us. I asked if they carried soap at this location, because I was looking for a product I had purchased before from Nordstrom. Of course I couldn’t think of the name (it was ‘Fresh’), but Adam walked us over to that area. As we walked, he mentioned being from Chicago. I thought they had flown him out for the opening, and said I’m in Chicago all the time for business. But he said he lives in MN now, which is great for this store, because of Adam’s great customer service.
I was out shopping yesterday elsewhere, and consistently received horrible customer service. It’s refreshing to know that good service can still be found. And what about the new Nordy’s? WOW!!! Check it out! It’s gorgeous!

I am in shopping heaven! Nordstrom right down the road from me located in the Ridgedale mall… Thank god I don’t have to drive all the way to MOA anymore! All the construction was worth it!
The store is a new concept store. I’m not sure what that exactly means, except it’s immaculate, well lit, inviting, and the merchandise is laid out well. The customer service was on point, even on the first day!
The make up counters are awesome! We spent a lot of time and money here! The brands brought in national make up artists… They were awesome! There are 5 shoe departments! Yep it’s Nordstrom!
There is a coffee shop and wine bar. After a long day shopping we tried the wine bar. It was great! If your on the west side check Ridgedale mall out! The new Nordstrom along with many other upscale shops! It’s worth the visit!

After months of construction, the Ridgedale location has finally opened!
To celebrate this great day, Nordstrom’s hosted a Beauty Bash, with vendor cosmetologists giving free make overs, fragrance samples, and coffee! The energy was great and the swag was out of this world!
When the doors finally opened, close to 10am, the crowd was roaring, excited and ready to shop! I found my way to the athletic wear because I’ve heard about the amazing Zella leggings and was greeted by the sweetest employee. She spent about 15 minutes showing me her favorite items in that department and how they can pair together nicely. This included the exclusive Australian brand that only the Minnetonka store carries. I was in 7^th heaven feeling like I had my own personal stylist and was very excited to go try on the new digs.
Since this is Nordstroms, the prices are not so friendly on the average wallet, but my new found friend told me that what they lack in clearance racks they make up for in customer service, quality items, price matching, and card holder rewards. They are Nordstrom’s, after all.

Nordstrom’s finally opened it’s doors on the west side of town. I have to say I don’t frequent the MOA anchor store that often but couldn’t resist checking this store out opening day. Wow! I was «impressed». This 140,000 square foot department store has everything you could ask for plus more. Yes, 5 shoe departments and the largest beauty bar area you could ever imagine.
It also seemed that staff provided the ultimate in customer service. But I guess that is what Nordstrom’s is always all about.