Wells Fargo Bank

I am a long time Wells Fargo customer. I have 2 current home mortgages and checking with Wells Fargo. I’m very dissatisfied with the way I was treated in the W Lake location on September 23 2015, at 4:30 pm to 5:30. I went in and ask for a notary for some paperwork to sell my house. At first seemed fine then quickly the dude starting telling me he could not do it because of some errors with my wife’s name. There were some issues with my papers and I tried to explain the story to him but he was not having any part of it and insulted and disrespected me. He did not listen. He talked over me and told me over and over that it could not be done. I had to ask for the manager who after looking it over seeing my problem and a call to the Title company sorted things. After the hour of anguish and frustration and I needed to get the papers in fedex before 6, of dealing with the horrible first person the manager and I got the notarizations done and I walked across the street to the FedEx just in time to overnight the papers to the city where my house is. I am new to Minneapolis and normally everyone is so cool and nice to a fault. This guy who I will not name needs extensive training. I am stunned and appalled that he is allowed to greet customers and represent the face of Wells Fargo. I know this is a one off because I’ve been with Wells Fargo for years. I hope this person gets the training he needs to succeed. Too many like him facing the public and the reputation of wells Fargo is at risk. Thanks to the manager for fixing my situation and investing the time to underhand the papers and getting them notarized. Shame on the person that hired this person that tried to turn me away in my time crunch when I had all papers and just needed some patience and understanding. All players here know who they are. there is enough information to figure it all out if interested. I will not name names. Do the right thing. Get this guy some help or find him another line of work.

They may be OK for casual banking, checking accounts, etc. I ran into an issue with trying to get a signature guarantee for a beneficiary claim form I was trying to process. I had done this on a similar for with Fidelity with no problem. The agent I dealt with evidently didn’t know the concept of guaranteeing a signature. The idea is to guarantee the signature, not the form itself. I ended up going to a Fidelity office and had no problem. Dealing with this agent was a total waste of time. Lack of training and knowledge.

I have been banking with WF since 2003 starting with my home mortgage with them. Very satisfied with their service and the ease of ATMs all over town. My credit card is also through WF and they have a hyper vigilant fraud detection department. On several occasions, they detected fraudulent charges before they spun out of control.
Prime member status is a plus and comes with great benefits. I also like their online banking interface, the ability to deposit checks without envelopes, and deposit checks using a smartphone app.

The associate who assisted me, Ben, was a strange one. I came in every week to deposit my check and so forth, and he remembered me very well the many times I came before and warmly greeted me as such. But, as soon as an issue arose, strangely, he acted as if he didn’t know me anymore and greeted me as if he’d never met me before. Pretty two-​faced. Can’t believe how many untrustworthy people I run into that works at the bank! This is not the first time.
I’ve been a customer with Wells Fargo for over 6 years and never had any problem or trust issues with them until 2011. They tried to be «polite» but I could read the undertone of things and was treated as guilty even though I’d been a loyal customer with a good record for years. After that horrible experience, I closed my account there and will NEVER go back.
I do not recommend anyone to ever open an account with Wells Fargo. They are really really fake. The whole «neighborly» act they put on, is exactly that, just an act. Extremely disappointing. A reminder that you can’t trust institutions with your money. They will try at every turn to charge you for anything and everything. This goes for all Wells Fargo banks, not just at this location.

Wells Fargo is using a recorded message to call people. Basically this is the message:
Amy from Wells Fargo Home Mortgage said that the call is in regards to my mortgage. I was asked to call back their hours are 7am-​10pm M-​F, and 8−2pm on Sat. I needed to have my loan number ready, and any information they need is in an attemp to collect a debt.
Phone number making the call is: 612−312−8585 Number you are asked to call is 1−800−678−7986. A quick Google search will reveal others have received these bogus calls and that Wells Fargo is acting unprofessionally in making «robo calls» without first doing their due dilligence.
Here are the problems with this service:
1. It is a useless boilerplate call. Your name is never mentioned.
2. Well Fargo mistakenly thinks you have a mortgage with them. Funny how they never give the account number. (Note: I have never had a mortgage with WF)
3. WF management hasn’t got a clue that this is exactly the kind of message people are now trained to recognize as a phishing attempt to rip you off. Corrective action is to go to the Do Not Call website and file a complaint against WF.
4. WF should realize this is not the way a professional organization works. They would simply send you a letter with all applicable information to prove their case. Hmmm, maybe that is why they make calls, they lack all supporting information.
Soooo, why is Wells Fargo acting so unprofessionally? Only they know.

New to Minnesota, I stopped in here to open a no frills checking account.
They definately try to sell you on the benefits of having direct deposit and overdraft protection etc. I understand that they are a «relationship based» bank.
The salesgirl was pretty knowledgeable and tried to use the «Assumptive» close after I said what I wanted by just saying «I’ll go grab the paperwork».
I didn’t open an account there because they charged for cashier’s checks and money orders and you had to keep a good amount in the account to avoid fees. I really just needed an account to use while I am in MN, because they don’t have my bank out here.