Safelite AutoGlass

Geoffrey, Stephanie, Mike, Andy, Sebastine and their team members at Safelite provided courteous, professional, same-​day service when I had an unexpected crisis. I highly recommend this office to anyone who has a need for auto glass repair.

I had my windshield replaced here on referral from Progressive, my auto carrier. I booked the appointment through Progressive and the claim handler gave me the wrong address for the place. I called and the helpful person on the phone talked me in. The location is at the extreme back of a large industrial office park. Keep driving, you will get there!
I was quoted 2 hours to complete the job but it was done in an hour and a half. The glass was appropriately repaired and the interior of the vehicle was vacuumed out. When I left I was quite pleased with the work.
The following day, while driving down the freeway, a piece of trim on the side of the windshield came up and started flapping in the slipstream. It had clearly not been properly secured after the windshield was replaced. I pulled over on the freeway (always an interesting experience), got out and hammered it back into place with my fist. It seems to be in there fine now, but I’m docking a star for my having to help with the QA process. That said, I am pleased with the work performed and would return to this business if future needs require.

Safelite replaced my windshield on Jan 19^th. Kent the Technician replaced the MN State Park sticker, Minneapolis Parks sticker and next oil change sticker. Left the car clean and windows. The claims people were helpful, and the waiting room was decent.
Oh, how I wished I could have muted that TV in the waiting room.

I am a big fan of Safelite after my recent incident. I initially worked with Alma who was friendly and professional. Ron is the technician who replaced my windshield and did so in ~40 minutes. He also told me to contact my car dealership since the crack seemed to be more of a stress fracture (2015 car) and not caused by anything hitting it. He gave me his card in case I needed him to tell the dealership his findings. Again, very professional and helpful people that assisted me. Hopefully I won’t need their services again, but I will definitely recommend them to anyone who asks.

I don’t often write reviews for service providers, but Andy from Safelite was top-​notch on the install today.
Advance warning of his arrival at my place of work, concise description of the work, and un-​effing-​believable tidiness. Replaced the cracked windshield, cleaned all the other glass, vacuumed it out, left me the appropriate literature, and was pleasant as all get-​out the entire time.
Kudos, Safelite. You figured out that people just want to feel like you give a damn.

I am only giving Safelite AutoGlass 4 Stars because I don’t have any other company to compare them to. They have excellent costumer service and they got the job done! Everyone in the lobby was happy with their experience as well. If you need glass repaired or replaced on your vehicle, I recommend that you contact Safelite!

I had a large crack in my windshield and used Safelite to replace the windshield. Service was great, on time, friendly, and quick. They vacuumed my car, too!

The good news is they had my glass in stock. Bad news is they didn’t tell me it wasn’t OEM. Nor did they ask if I wanted OEM. So, I assumed it would be. 2 ½ hours later my car was ready. I get home and noticed they scratched the paint during installation, did a lazy job of vacuuming the broken glass, and the new glass doesn’t fit properly.
I called customer service to complain and they were very helpful. Take the car back to the shop and they said they would fix the paint and order OEM glass. Come to find out the OEM glass would have only cost me $ 1 more!!! OEM glass arrived on Wednesday, but I never received a call to come in. I call on Friday and Tony states «you’re on my list to call.» They install the OEM glass and it fits perfectly. They try to talk me out of getting the scratches fixed, but I refuse.
They said they called Maaco and all I have to do is bring my car by tomorrow and it’ll be fixed in a couple of hours. I went to Maaco and they had no idea about me and received no call from Tony. I would also have to leave the car overnight since they would have to paint. But, Safelite won’t pay for a rental and I don’t live anywhere near the Maaco I had to go to.
Thanks to Tony and the Safelite team for really caring about customer service.

Some really awesome individual decided that, in the spirit of Christmas, they would smash my window to break into my car. Thanks for that whoever you are… have fun on the naughty list.
My insurance provider referred me to Safelite in the interest of proximity (gotta love driving with no window in the winter) and they were able to schedule me in for the next morning.
Every employee I spoke with was kind and kept me well-​informed on what was being replaced and how long it would take (was done in just over an hour). I had cleaned up as much of the glass as I could, but they finished the job and the interior of my car is cleaner than before I got there.
They have a nice waiting room with wi-​fi, cable, coffee, magazines, and a couple toys for younger kids.