Istels Installation

If I could give them ZERO stars, I would. I bought a dishwasher through Sears and they subcontracted out the installation to this company. When they removed my old dishwasher, the guy removed the stabilization screws that attached the dishwasher to under my counter (as opposed to the sides of the cabinet). When he installed the new dishwasher, he drilled new holes in the sides of my cabinet and «stabilized» the unit that way. The problem was every time– and I mean EVERY TIME — I loaded the dishwasher and pulled out the bottom shelf, the unit would tilt forward on those 2 screws he installed. This caused the top rack to come rushing out with all of the dishes on it. Not only did this almost injure my 2 year old who was standing nearby, but it was annoying to me to have to hold this shelf in while I loaded the bottom rack. When I called Istel’s to have them come back out to look at it, they claim they «installed it correctly with 2 screws». The problem was the location of the screws. I also called Sears and since they subcontract this out, they kept referring me back to Istel’s. I finally had to call Kitchenaid directly and explained what happened to them. I talked to one of their technical engineers as well as a product manager– both of whom said that the installer should know better than to install screws on the sides where it could cause the unit to tip. If the screws were installed on the sides, it should have been toward the top where it cannot pivot with the weight of the load. They ended up sending me 2 new brackets and we installed them ourselves into the initial holes under the countertop that were already there from the dishwasher that was removed — WHICH IS WHAT ISTEL’S SHOULD HAVE DONE!!! Not only did their installer totally botch this install but they failed to help us after the fact even when I told them that my toddler was almost injured by this. THEY ARE TERRIBLE and LAZY and DO NOT STAND BEHIND THEIR WORK. Sears– you need to do a better job finding companies to represent you. Do NOT HIRE THESE GUYS!