Hagen’s Auto Body

Also, took our car to Parents Auto without our consent, and then told the insurance company that we picked it up and took it there ourselves! I understand it’s a ma and pa business, but that move ultimately ended up screwing us because Parents Auto ALSO MISDIAGNOSED OUR CAR!

Totally misdiagnosed my car. Really messed things up for me and my insurance claim through State Farm. Wouldn’t recommend this place one damn bit.

I recently had a mirror replaced at Hagen’s. I brought my car in for an estimate on a Wednesday, they gave me a very reasonable estimate, and I had the mirror replaced Friday of that same week. The service was quick and courteous! I highly recommend taking your vehicle to Hagen’s for bodywork!

This place is no bargain shop, but you can make deals with them when the insurance company is not footing the bill.
When you have something small to fix and you just want someone to make your car look halfway passable again, they will take a bit of time, for just $ 50, to patch something up for you.

My business is located two blocks north of Hagen’s, so they have been convenient for having body work done on my various vehicles for many, many years. I have never had anything but pleasant experiences with Paul and his friendly staff. Prices are competitive, and the work is absolutely top-​notch. I have absolutely no reservations about unequivocally recommending Hagen’s for your car body repairs.

I’ve been using Hagens for the past few years for repairs on my family vehicles. I have found that they are more honest than many auto shops out there and even when I shop around they always have lower prices. They work fast and are extremely friendly!

I had such a great experience here! They were able to help me out and I knew they weren’t trying to convince me to do any more than I absolutely needed. Greatly appreciated! Thanks so much!

Fast, Friendly, and excellent customer service. Getting my car fixed has never been so easy.

Last night I did some reverse-​maintenance on my driver’s side car door. I pulled in too close to the gas pump, opened my door to see how close and decided to back up — with the door open. My door got too cozy with the pilar and bent to the point that I couldn’t close it.
After looking for the closest place, Hagen’s was just up the road and I brought it in today. The front desk people promptly asked me for details and we went to look at the car. He gave me the straight answer and didn’t make up anything «Looks like its bent. Swing your car around and we’ll see what we can do».
This is the part of the story with a surprise twist. I pulled it in, the man who was helping grabbed a mechanic, they talked and then the other guy walked away. I thought «oh, dear — here comes the price.» After a little more chat the mechanic came back, worked his magic and my door was fully functional.
Price tag: «Tell your friends.»
This is the good service we need. This is the neighbor who takes care of another. If I ever decide to get my car comfy with another object — I’m taking it to these guys. They treat the customer right and they’re honest.
Thanks!

My SUV recently met a dead branch that came down during a storm. The roof and part of the side was badly dented — if I didn’t get it fixed the MPCA would be after me for having a mosquito farm on top of the vehicle. I checked reviews of body shops and decided to go with Hagen’s.
True to past history Hagens came through and made sure the job was done right. The entire roof had to be replaced and every replacement roof they got from their vendor was already dented. Hagens stood their ground and finally got it fixed up right. There is no trace of the damage and the paint job is flawless.
Bonus — The interior of the vehicle was cleaner than it has been in years!
Great service and a job well done.

I can’t comment on their auto services because I never made it in the shop. After reading some very favorable reviews, I was looking forward to working with them, however, the woman who answered the phone was SO rude, it’s unbelievable. She hung up on me a couple of times and then when I finally called a third time and requested to talk on the phone with someone to discuss options for my car’s issue, she refused to hand over the phone to a service rep, insisting that I had to come in. I’ve called other auto body shops and they’ve been more than happy to discuss some options on the phone. Not sure why this woman refused to hand over the phone to someone who I could speak with. Awful, left a bad taste in my mouth.

Hagen’s has been speedy, helpful, and less expensive than other body shops. Paul Hagen has been willing to present options of different cost so I can choose what is right for me. I have a $ 1000 deductible and a fairly old car. For me, a car is transportation, not image, so I’ve often chosen «good enough.» I’ve been there several times (unfortunately).
I was rear-​ended by someone without insurance. I needed my trunk to close again, and they fixed it ably for around half of what another garage estimated.
Someone knocked my mirror off while the car was parked. Their insurance paid a certain amount in cash, and Paul gave me a range of options of how to repair it. Since I don’t care about matching paint exactly on the whole car, I chose to repaint only that portion.
Finally, they tell the truth even if it hurts. I asked them about some rust around the wheel wells, and they said, «There’s no reliable way to sand off that rust. We would have to replace the entire quarter panel. That’s $ 1200. Short of that, there’s not much to do. I probably wouldn’t do it on an old car.»
I’ve referred friends to Hagen’s, and they’ve been happy. Give them a try!

The owner is very honest and up front with pricing. I had the joy of being hit and run after this snow storm and he took care of my car pronto.

I brought my car in here about a month ago because I had basically torn off my front bumper in a snow bank. The woman at the desk kindly greeted me, and another man (perhaps the owner) said they would order the parts immediately. I brought my car in on a Tuesday, and it was ready on a Thursday. Very reasonable, I think. They communicated directly with my insurance company when they needed to order additional parts. They also called the car rental agency for me, and I was able to pick the rental car up and drop it off at Hagen’s. This may not be the cheapest place to go (my insurance company covered most of it), but the service was superb. If I hit any more snowbanks, I will definitely be back.

Brought my car in two weeks ago for some minor repairs and to get an estimate on some things I may or may not eventually get around to having fixed. The bill was right on the money estimate wise, and I dropped it off and picked it up the same day. It was the only estimate I got, so I can’t say if I got a fair price, but on convenience alone they’re great.

I have to admit: I’m predisposed towards liking things within walking distance of me. They have my business by default. If they screw up well enough, maybe I’ll consider going to some place further away. The walking distance is especially useful for automotive things, as it saves me the hassle of having to have a friend pick me up and drop me off.
That said, I have to appreciate Hagen’s beyond the mere convenience factor. They seemed to understand a crucial distinction up front.
Auto body work can be insanely expensive. I’m usually in the «why bother?» camp. If it still runs, why would I waste a bunch of money making sure it’s pretty?
That said, that little scratch/​dent I introduced to my car was starting to rust. Rust spreads. This issue becomes a little more than cosmetic in my book.
So I took it into Hagen’s. The owner (I believe) took a look at it and immediately asks: «Is this an insurance thing?»
No.
«Okay, so you want the $ 30 fix, not the $ 400 one.»
Yes! Exactly.
Most body shops I have dealt with before aren’t this upfront about the two paths you can go down: the restore it to pristine condition path, or the «good enough» path. I was also amazed that the «good enough» path seemed like a damn bargain to me. Hell, if I’d brought it in a year ago before the rust set in it may have been even cheaper.
Call me a satisfied customer. Hell, maybe I’d even drive to this place.