FedEx Office Print & Ship Center

Perfect service. Ordered online last night and picked up today. I was in the store for one minute flat.

Giving this store two stars is very generous and the only reason I do so is because they are the only printing/​shipping store in a convenient location to where I work. I have never had a good experience at this store. The quality of work is poor and the customer service is non-​existent. If your business primarily focuses on short-​term interactions with people all day, you should hire people who are a little friendly.
The employees always seem pissed off when you come in. No matter how big or small the job, you’re always greeted with a frown. I don’t recommend this store to anyone and think they should improve their customer service standards.

This place must have at least a couple polite employees, but I have yet to come across even one of them. I seem to only come across employees who don’t seem to want to be at work and don’t even attempt to provide average customer service. Average customer service would at least get the job done, but I have gotten nothing but extremely poor customer service. I have given this business a number of chances, but I’m done.

Customer service is hit and miss. Most of the staff are decently friendly and helpful, but I did have to deal with a horribly cranky woman today. Not quite sure if she was having a bad day or if this is her usual attitude, but she had a perma-​frown and was very gruff, condescending, and impatient with one of the customers before me, and then, with me as well. I didn’t appreciate the negative attitude, but at least she was able to get a copy enlarged for me correctly.
This place also seem to have a difficult time producing large prints ie.16×22 and up correctly (with quality results). I had to get a couple large poster prints redone because they gave me ones where the ink was obviously running low –there were faded lines all across the poster print! It seems they don’t do quality checks there? This was an annoying situation, as I was in a time crunch to get the art posters out in time.
Despite the mediocre service and products, I will probably stop by here again if I need copies due to the convenient location.

Overall, this location provides good customer service, and a good value. We have semi-​annual needs for a large format scanner — not often enough to necessitate buying our own scanner, but often enough that we have an account with FedEx at the IDS. They have done fast, efficient, good quality work for us every time we’ve used their services.
This past week, I requested that they hold a couple of items (Post-​It brand easel pads) for me, and sent my company driver to pick them up. It turns out, they didn’t have the specific brand — but they DO have a cheap knockoff. I’m a little bummed that I specifically asked for the Post-​It brand easel pads, and was told they had them in stock. The knockoff brand has an additional sticker backing that you have to remove before sticking it to a wall. The sheets are unwieldy at best, so the additional step exacerbates this problem. Plus, they are 25 sheets instead of the Post-​It brand pads, that have 30.
Again, this is a good quick service location for most of your needs. I believe it is best to stop in to ensure they have the correct product you have before setting them aside over the phone.