Crystal Collision Center

Brought my Audi in for the first time to get the breaks and rotors replaced, along with an alignment. I was greeted up front by Dmitry and Mike, and they were both very polite and professional! Dmitry even offered to drive me to the mall nearby while my car was getting worked on! I got my car back all washed and driving better than ever before. They took great care of me. I DEFINITELY recommend Crystal Collision Center to anybody! :)

I took my boat there to get cleaned and Mike went above and beyond to get a tough job done. I will be back.

Monday was the most humiliating day I ever experienced with any kind of business. I went to clean my vehicle, both wash and vacuum. One machine took my money but didn’t work; the other, my money got stuck in the machine and I couldn’t get it back out. I went inside the collision center where a man directed me through the lunch room to the other side of the building to get my change back. Another gentleman, who was called off his lunch break to help me, asked what happened. I explained what happened but he cut me off and rudely asked me which machine I was talking about. I went through the explanation again as he handed me back part of the money I was owed. At no point was I rude or angry with him. With a little more explanation as to what happened, he gave me all my money back. As I walked out he asked if I wanted one of the products I purchased that did not come out the machine and I told him that would be wonderful. Mind you I’m a 33 year old woman not a child. He proceeded to chuck the product at me over the desk, then did a slight chuckle and muttered an apology. I went back in to let the other gentleman know what I had encountered. He apologized and I felt some what better. However when I made it home I was furious. I called back only to have the man who answered transfer me to someone he said was his boss. The boss’ administrative assistant answered — I asked for the boss’ voicemail. She rudely replied, «I AM his voicemail. I have gone to this place to have my vehicle repaired and I have been washing my car there since I was 16 years old. I learned one lesson today — treat everyone with kindness regardless of how your day may be going and be professional at all times. I was able to do these things and this company showed me what it felt like to be disrespected and humiliated.

Avoid at all cost. Not only do they do a half a$$ job, they also charge more than most shops. After bringing my vehicles in for hail damage repairs, I understand why they’re no longer part of the State Farm network of approved shops. They replaced the roof on my Acura and it never ran the same, a lot more cabin noise. Also they were never able to match the new paint to my oem paint so I have a butt match on my car. They advertised «paintless dent removal (pdr)» but since they don’t have a in house PDR person, their first suggestion on any body repair is to replaced it since it’s cheaper for them. They made big promises but didn’t delivered that promise. There are better shops out there, do some research and you’ll find a good one. This place is not a good one.