Burt’s Disposal

So, ha, I tried to leave another message via their online site only to see a message that indicated their site had «stepped out» so not even a site anymore. I too am just going to let things run their course and then when my service runs to the end of the correct month, see what happens next. Sad sad that if they are having problems either with their service or their site, they could leave an automated voicemail to let all know they are working on it.

HORRIBLE CUSTOMER SERVICE!!!
No one ever answers the phone or returns my messages. All I want is to pay my bill, you’d think they’d appreciate that.
The only reason they have 2 stars is because their pricing is competitive. I guess you get what you pay for.

When my garbage was not picked up the day after Thanksgiving, I called and left a voicemail to call me back and let me know when this will be picked up because my garbage can was full. I called again Monday afternoon because NO CALL and NO PICKUP. Again, my voicemail was ignored and I had to wait until my normal pickup day to get it emptied. 3 huge issues here: 1– the original service was NOT provided 2– no call back (bad customer service) and 3 — I am still expected to pay for a service IN ADVANCE for something that was not done, even when 2 messages were left to do the service that I already paid for.
I have sent a letter, we’ll see what happens.

Run from this company if you can.
Taking out the garbage should not be something you think about or get irritated about but Burt’s disposal seems to know how to get under my skin. If you need to call them plan on calling numerous times before they answer the phone.
They have a small voicemail box and direct you to the website… Last week I decided to try that out and ended up with no returned email or call for 2 days till i reached out again.
I was set up on auto pay, my debit card expired… Totally understandable and my bad. They have my contact information and know where I live for sure… But they decided it is best to not pick up the trash for 2 weeks instead. Instead of leaving a post it on the trash can to call, I have to fight with someone to answer the phone or to return my calls.
Then they changed their policy that I should have known by looking online that any extra bags need to be called in otherwise they will not pick them up for an extra charge of $ 5-​$ 10. Okay… I do not mind paying for it but doesn’t it make more sense to pick up the trash and then discuss with me the charge?
They always leave my garbage cans in front of my garage door. Not a big deal except when I am trying to come home, I have to park in a busy alley to move the cans! I have called numerous times about this and they always «note» it for the guys. Like they care… Today Burt’s came while I was breaking apart a box and told me they call about me all the time because the trash can is not walked down 5 extra feet. I said well no one told me that. And Amanda never said anything to me about that. He said they only help people that are disabled… I didn’t want to show him my driving permit or my crutches or the fact that walking more than a normal shopping distance is too much for me because at that point he was set on the fact that I was wrong and they were my saving grace.
I called Randy’s for a quote and they were even less friendly.
Surprise surprise. It is not rocket science.
Your service can be better.
–When I finally got a hold of Burt’s Amanda was nice and professional. She waived my last quarter bill since what I said made more sense than them stopping the trash service. I did not ask for that and did not complain for that reason. All I wanted was my trash to he picked up and maybe… Not harassed by the guy picking it up.

***ADDENDUM***
I have changed my 1 star to 3 stars. Thankfully, the company’s new receptionist, Amanda, reached out to me (via Unilocal,actually) to resolve the issue. She was very apologetic and ensured me the business was changing it’s ways to allow for better service in the future. Due to the sporadic nature of our trash pickups, they also credited us our next bill, which as a newly wed, and first time home-​buyer, means a lot. I am thankful for Amanda and hopefully the new great service continues into the future!
Original Post:
We just moved to Richfield and selected Burt’s for our trash/​recycling. They have been a complete waste of money. We have had multiple weeks where no one has picked up our trash. Our neighbors have been picked up, but not us! We put our trash down the night before it is to be picked up, so we know it is by no fault of ours. We have called about 20 times and left messages, emails, etc. and no one has contacted us back. I love spending money for a service that doesn’t do anything… said no one ever. The best part — we can’t even cancel, bc no one will answer the phone or return calls! I guess we will just stop paying and see if that triggers a response…

Every time I call if I forget to pay my bill, they are so nice and friendly. Their prices are competitive. I highly recommend their services.