Bruegger’s Bagels

This is consistently one of the busiest Brueggers around. Because it’s close, I’m there about twice a month. On weekend mornings there is always a line, sometimes up to 15 minutes. Perhaps due to volume they do seem to struggle with producing bagels fast enough, so sometimes selection is limited. On the other hand, they are really fresh and often still hot from the oven. Employees are usually customer focused, but constantly training new staff sometimes means slow service. Overall good, but not great.

Argh! These workers are clearly not being trained in customer service. I was one of two people in line and had to ask one of the four people behind the counter to please help me after being ignored for several minutes. They were poking around, drinking pop and not paying attention.
Took the person about 10 minutes to make a simple sandwich. About 5 of those minutes were spent looking up the sandwich in some deck of cue cards. Then the rest spent: cutting her gloves when cutting the bagel, talking to other coworkers, dropping ingredients, and having to throw them out and start over. All while seeming completely uninterested, unapologetic, and
absolutely ignorant of the fact there was a customer involved. The sandwich was delivered messy and with toppings smeared all over the paper wrapping.
What is wrong with you??? Please train your people pay attention to the customers and to act like their time and patronage means something to you. Otherwise, we will go away! You’ve already lost this one.

I went there for lunch today and got a coffee, PB&J on a bagel and a sandwich for my co-​worker. The inept person making my food asked me what my order was 2 or 3 times and acted annoyed that he had to make a sandwich. It was a fairly simple order… really. He was also CLEARLY very sick and was basically gagging on his snot and was making disgusting noises. After he was done making my sandwich he asked his manager if he could please go blow his nose because he was «going to drip.» Gross. Why are you saying this in front of customers?! The girl at the register wasn’t sick, why couldn’t she handle the food?
Whenever I go to this location they are understaffed, look miserable and my order is either not correct or sloppily put together. I should not have paid for my sandwich today, I should have just walked out.

Always short handed, staff never washes hands, and always extremely inconsistent quality. I grew up on breuggers and if there was somewhere else close to me for breakfast I would be there every day. Unfortunately I am stuck at this location where no one seems to care how poorly it’s run.

Okay, let me preface this with I LOVE Brueggers in general. I would love to eat Brueggers every day if it wouldn’t make me huge. But something is seriously wrong with this location.
Yes, it’s in a cool old firehouse (though they could probably do something much better with the décor). But this Brueggers NEVER has any bagels.
I live really close so I’ve been in at all times of the day. Mornings, when you’d think they’d be set for a heading-​to-​work commuting crowd? nope. Lunch? nah. Mid-​afternoon snack? still no. Evening near-​ish closing time, don’t even think about it. I have walked in here so many times excited for something specific. Honey grain bagel with honey walnut cream cheese. Everything bagel with veggie. I’ll walk up to the counter and see, no joke, 10 total bagels available across all flavors and bins.
Then today, 12÷4÷2014, again excited for a morning bagel, I walk up to the door and notice a sign — it says the oven is broken so they don’t have any bagels but please come in as they do have muffins and coffee. WHAT? I really did laugh out-​loud at how ridiculous this was but also at how sadly not-​surprised I was that this Brueggers didn’t actually have any bagels.
The only highlight is that Sunstreet Breads is right across the street which is amazing, delicious, fresh, and has never been totally sold out when I walk in in search of a treat.
I still love Brueggers and I haven’t ever seen the supply problems I see here constantly anywhere else. Anywhere else I am able to walk in and find full baskets of bagels to choose from (even warm). Unfortunately none of those locations are as close and convenient as this one. So I really hope they get their act together or turn this sweet building into something better.

Very friendly staff!
The food is always fresh and properly prepared. The dining area is clean.
Great place for a quick breakfast!

Super friendly crew. I was greeted multiple times upon arrival, asked several times during my stay if the employees could get me additional coffee etc. The atmosphere is super fun as it’s a converted fire station. Lots of outlets for folks looking to plug in and hang out.
Also, super clean — they’ve been through the dining area several times to clean up and that speaks volumes for a high turnover store.
Thanks for making my work day a little bit brighter!

One of my top 10 places to stop to get a bagel,
The thing that I like the most about this Bruegger’s is that it use to be a old fire station. The is allot of history that you can see and read about on the walls. So stop in and great a cup Of coffee and take a look, you will love it.