Cassarino Studio of L I

Oh my god. Do not hire these people. I don’t know why anyone would pay this company to do any wedding related photography or videography for them. Where do I start?
1– My proofs had maybe 5 – 10 good photos. No joke. Out of about 900 photos, most of them just sucked. And not to toot my own horn, but we are a good looking couple and bridal party. Here’s an example: several of the photos had a van in the background. A van?!?
2– I’m approaching my 1 year wedding anniversary, and I still don’t have my wedding album. I emailed several times to no avail.
3– The DVD that I received (6 months after my wedding) was defective and stopped playing 20 minutes in and I still don’t have a new functioning one, which they had promised me 6 months ago.
4– The thank you cards that I ordered were printed on photo paper which had writing on the back of them detailing the amount of cards we ordered with our last name, which was spelled wrong!
Nothing goes right with this company. There are so many other vendors on long island that will charge you less, and that will actually do a good job. Steer clear of this company.

This review is subject to change as we haven’t really received any physical photos or videos of our event. Booking was a piece of cake. No agendas or hidden fees. Everything that we were told so far has been the case. The photographer called me in advance to let me know what time he would be arriving (he arrived a bit earlier, which was cool with me). The photographers and videographers (not really a word) were great at the event. Allen was my wife’s photographer as well as our main guy. Massimo was our secondary guy and the one who came to my (the groom) place. They were both great as far as I could tell. I cant remember the videographers name, but he was good as far as dealing with us and our huge wedding party. Hope that I don’t have to amend this in a couple of months because the picture quality is crap or because they just wont give us our video.

Horrible service. We never got to see our engagement photos until they were set up at our venue. The woman we dealt with (Sandy) was extremely rude to my wife and whwn my wife explained we never saw our engagement photos she called my wife a liar. Indeed they are the cheapest of the bunches, you get what you pay for. The photographer was decent and we did get some good pics but also took us a year and a half to receive our albums.

My fiancé and I met with Little Razz for our Engagement Shoot at the Nassau County Museum of Art in Roslyn. He was great! We helped us feel very comfortable and made it easy. He even coordinated with our busy schedules to accommodate our shoot on a Sunday evening. He sent us the photos within 48 hours as he promised. We just looked through the photos and were very pleased.
Our wedding is in May 2016 and we look forward to working with Little Razz and Big Razz again!
Thanks again for being so professional and accommodating.
–Chris & Jessica

First off, we received the raw footage of our wedding video nearly a year after our wedding. Going through the video, the videographer stopped recording video halfway through the ceremony, in the middle of me (groom) reciting a poem aloud. Not only was this cut out, but there was absolutely no video footage of the bouquet toss or cake cutting. What the hell did I pay these people for?!
I was told they were splice in photos of these events to fill in, but come on… This is unacceptable. We opted to not get a photo album because we preferred having video memories of this day, and that’s mostly gone out the window. It’s been almost two years since the wedding and we still don’t even have the final video and they won’t return our phone calls.
Serious let down. I would not recommend this place.

Pregnant with baby #3 and just had my maternity session with Little Razz and Sonia I could not be HAPPIER with the photographs, they incorporated my son, daughter ad husband into the photo session and the pictures really brought out our personalities. The pictures they took of my children are breathtaking! I look forward to having them photograph my baby once he or she arrives.

They are so patient and sooo kind. Good quality pictures with good quality service. Even though my party was a long time ago they still guaranteed me all the services we paid for. I thought we lost our contract after a busy year and five months but they were always ready for us. I really appreciate their work. The reason why I didn’t give a full five stars is because my Dj’s photographer was more aggressive in showing really cute poses for pictures than the photographer from the company.

BEWARE OF CASSARINO STUDIOS!
Terrible people, poor customer service, unethical and dishonest!
If there are any other brides or families that had a bad experience with Cassarino Studios please post your concerns and do not let them continue to take advantage of people during such a vulnerable and joyous time.
Cassarino Studios misled us into thinking our deposit money could have been applied towards any photo or video package as stated in their contract. They did not honor the terms of their contract.
When we asked Cassarino Studios to either change our $ 4900 contract for a smaller photo package or apply our $ 1000 deposit money towards our video contract, they refused and did not honor the terms of contract.
Their contract states: «In the event of a cancellation, all deposits will not be refunded but may be transferable to another contract with studio to original client for up to a year».
Because we could not come to an agreement we ended up not using them as our wedding photographer/​videographer, never received any of our $ 1000 deposit money back and were never offered any credit with the studio.
Now, after we filed a formal complaint against them they are changing their story, stating that the contract clearly states we are entitled to use our deposit money towards another contract with the studio. This is AFTER they refused to honor their contract and AFTER our wedding had passed.
In my opinion, that type of business practice is very dishonest and unethical. This company also claims to never have any problems with their customers in over 35 years. I find it hard to believe we are the first customers to have a problem with them especially after seeing the other complaints filed against them.

Loved how my album turned out but HATE how horrible we were treated throughout the process. Our guests, including my mother, shared that the photographer was very rude and pushy throughout our wedding day. My mom wanted to stand next to me and have a moment and the photographer told her to move and get out to the picture. If I would have heard this on the day of I would have let him have it! The ladies who work at Casserino were completely and totally awful! They made me feel like they got my money so now you will get your pictures when we feel like it. They were rude and always made you feel like you were wasting their time. It took a year and a half to get our album! The shots that were taken were more traditional and classic as opposed to modern and edgy. They need to get with the times. The prints we ordered were only the edgy ones that I had to ask the photographer to take on the day of our wedding. I would NOT recommend them for anything!!!

My husband and I interviewed 6 photography businesses that we met at a bridal showcase. After comparing prices and packages, we were sold with Cassarinos. They gave us the most for our money and their worked looked great. What’s that old saying??? Oh yeah… you get what you pay for. I’ve never met a more unorganized business. After choosing my proofs I was told I would be contacted in 6 months. The months had passed and I called again. I was told I should be receiving a call within the next month. I gave them an extra month and called again. Someone finally returned my call and told me to come in to view the layout. I went in tonight and viewed the layout on there computer and had to ask for a few pictures to be brought closer. You would have needed a magnifying glass to see our faces. When I was done they tell me to choose my portraits on the spot. Why didn’t you tell me to do that before I chose my pics for my album??? I wasn’t in the mindframe to choose photos! I ask can’t you give me my proofs back so I can take my time and choose them at home? The answer was no! Not while my album was in production. How long will the production take I ask…20 weeks I’m told. WTF??? By the time I get everything it will be past my 2 year anniversary. What do they care… they got their money up front. I’m a hairdresser and deal with alot of brides and none of my clients or my friends have waited over a year. I would not recommend them to any of my clients or friends.

I would never suggest them to anyone. I ended up with a different photographer than the one we agreed on the day of my wedding… it has now been 1 yr and 6 mths since my wedding and I have no printed pictures and no photo album.
They are always out of the office or on vacation when I call, gone for the months of August and December almost allll month. I just hope I get my album before my 3^rd anniversary…

Our original photographer was the son of the owner who we’ve received a cancellation as he got sick. Our replacement was probably a new comer who was not centered with his camera alignment. Thus, some of our photos were off-​centered, over exposed or under exposed. Our final professional wedding album took literally one (1) year for them to produce which was drawing near our first wedding anniversary. They are extremely slow to produce results with proofs and wedding as well as parent albums.
They seriously need to hire photographers who have more experienced and can produce high quality results in a timely fashion.