Vivint Smart Home

High-​pressure salesman comes to the house and doesn’t leave until you have to forcefully insist he leaves. Huge mistake letting this guy in. It was a totally unpleasant and uncomfortable experience when Trevor came around the house. Someone in our household made the mistake of letting this guy inside and boy did we regret it! He tried every piece of salesman-​psychology to stick around and close a deal even though we told him half-​a-​dozen times that we were NOT going to be buying anything from him. At one time he’d tell us that he wasn’t trying to scare us and the very next moment he’d play out scenarios of someone breaking into the home, circumventing our current alarm system, and then stealing valuables from the home. He also had a way of framing questions so that the only answer you’d want to give him was ‘Yes’ or give some other answer that he was looking for. If he were to ask whether or not you found his salesmanship to be «high-​pressure», most people would respond «no» because they would not wish to be rude. I, on the other hand, had no problem telling him that he was. It was funny because as I had been listening to him go on I had gone on the internet and found reviews on Vivint which have described multiple complaints of high-​pressure salesmanship that had been filed with the Better Business Bureau (BBB). There I was, listening to it all in real-​time.
He was also rude and cocky. Laughed at his own jokes. Did some name-​dropping of the neighbors that he’d apparently sucked into his whirlpool of fast talking and inexhaustible circling. When it was apparent that he was exasperating my parents I stood up and had asked him to leave. When I had walked over to him to shake his hand and lead him out the door he actually had the nerve to disregard me by saying that he wasn’t there to «deal with the kids» but is only there to negotiate with the head-​of-​household. I’m 30 years old! Who do this guy think he is? He thinks he can undermine me and appeal to my 70-​some year-​old father instead. I’ve no doubt that this Trevor character is likely to come back to the house to continue his «pitch» when he doesn’t see my car in the driveway.
I’d really like to go down to his office and make a complaint but there are two things that will make this difficult. He did not have a business card. He said that he ran out but I sense that this is an intentional tactic intended to keep «potential customers» from being able to put him off before he can even get inside the doorway. He might know that if we were to ask for a business card it’s likely only meant to put him off so that we don’t have to deal with him anymore. Since we don’t have a card or a direct number he now has an excuse to come back again and continue his tiring charade! Also, when I go on the internet I COULD NOT FIND A BUSINESS ADDRESS WITHIN MILWAUKEE. I’d like to go to their place-​of-​business and let staff and the manager know just how much they are not appreciated. I get the feeling, however, that high-​pressure-​salesmen work best when there is a minimal amount of accountability.
It was 8:00 on a Saturday evening and all we wanted to do was relax but this guy thought that what we wanted was to listen to his spiel when all we wanted to do was relax and enjoy our weekend evening. He would NOT STOP! When it appeared that he was finally getting ready to leave he found some more reasons to stay. There is no real way you can be nice to this guy because he will take advantage of it. He had used our good manners against us. You will need to be direct and forceful to get rid of him or, better yet, DO NOT LET THESE PEOPLE INTO YOUR HOME!!!