U.S. Bank

Horrible cs loan rep. She lied about the origination fee and the interest charge. Was hung up on twice and went in to talk to branch manager.

Even banks need some Unilocal review loving. The staff is always super friendly and helpful. The bank itself is very charming with a old school vault ! They have tons of meter parking around this location (a half hour for 25cents). They have a drive-​thru atm as well as a walk up one on the side of the building. If you forgot or need to change your pin you just need to go in and they will do it for you !

The branch manager was superb. I now live in Orange County, California, but grew up in Wisconsin and opened my accounts at this branch with US Bank, years ago.
I horrible experience with the location in Laguna Niguel, Ca today when trying to fix some errors and incorrect charges on my account. I went in on my lunch and ending up wasting 45 minutes of my lunch and left very upset and without resolution. I was told I would have to contact the branch manager to get my charges fixed.
I was provided a general number that would ring for minutes on end and now had the task of getting my problem resolved on my own.
I left completely upset and disappointed in my decision to trust US bank with my money and of course called the one person who might be able to help, my mom. my mom called the location in my hometown Manitowoc, Wisconsin and explained my struggles and needing a contact to get my problem resolved. Within minutes she had the contact for the branch manager, Ron Fillion and was also greeted with superb customer service and apologies for my struggles by the Manitowoc staff. I called Ron Fillion’s number and left a message and was quite worried I would be spending weeks of phone tag and my problem ignored.
Ron did not do that. He called back within minutes, respected my schedule, and listened to my voicemail and understood that I had just been put through the ringers. Ron and I talked through the issues and reached resolution and he was even able to help me set up some additional features that would protect my accounts in the future. Ron treated me like a human and helped understand my problem instead of just letting me sit in a chair as the man did in the Laguna Niguel while he tried getting a number that my mom got in minutes.
Thank you Ron for your excellent customer service and your attention to your customers even to ones located thousands miles away.

Well, for US Bank, this branch isn’t one of their better ones. The size makes it feel like a place that isn’t inviting. The maze-​like lines are not good customer service. The employees are rather rude too.

I’m not really sure what someone would have to do to give a bank a bad rating? Have their money stolen? I always am a happy customer at US Bank. Friendly staff at the drive thru and also inside. Watch out however for the long lines on Fridays and Saturdays… Payday!

maybe you think it’s pretty weird that someone would review a bank on Unilocal.as soon as the draft of this review was accidentally posted on facebook prematurely, (it read: «bad.»), i immediately received a text from a family member who said he was «glad to know me.» but he’s a dude with questionable values, and so i thought, i should revise this. once he thinks it’s nerdy and lame, i’ll know i’ve done good job.
why review a bank? it’s not like people are Unilocaling banks. i mean, most people do actual research when they choose a bank. the thing is, i’m not most people. i actually was a person who Unilocaled banks when i moved to milwaukee, and didn’t find one, so just picked the one closest to my apartment. i can’t let that happen to you.
US Bank is the pits. someone recently compared me to their 60-​year old mom for saying that. i also said «not» today after someone said something i disagreed with, after which i was compared to a ten-​year old. this seems about right since i’m pretty much right in the middle of these ages. In all seriousness, though, US Bank is bad. it takes 10 days, 10 DAYS, to send you a new bank card if you lose it and won’t give you any sort of temporary replacement. I asked them how I was supposed to get money and they said they didn’t know. i think they want to keep my money for themselves. Another time, a teller asked me what i would call a «personal banking question» in the check-​out line: «I saw that $ 75 was recently transferred to you by so-​and-​so. Who is so-​and-​so and why did they send you that?» Yes. It was my mom. I’m ashamed. Yes. I’m nearly thirty. Thanks, lady.
I hate this bank. If i wasn’t so lazy i’d leave it. don’t make the same mistake i did, join a credit union!

I have no grounds on which to rate this branch any higher or lower than three stars. I have been to the branch on only two occasions. Both times they were able to help me with what I needed. Service is unremarkable but solid. The lobby area is large and has a sort of old time bank feel. No real complaints here, but if you’re looking to open a bank account in the area I suggest you head across the street to Educators Credit Union.

US BANK = giant money-​centric conglomerate bank time party pants
Aren’t most entities, though? At least if they aren’t giant, they’re money-​centric. Unfortunately, it’s what makes the world go ’round. The monies. Consumerism. Capitalism. Monies.
I know: I should go to a credit union. I know it’s more in line with ideological bent. I know that I should be mindful of where I stash my cash, because it matters.
But the fact of the matter is that I’ve had my –ish at US Bank for as long as I’ve been in MKE, and I’ve never had a problem. In fact, I’ve always had pretty solid customer service and I’ve never felt as though my bank accounts have been an «issue» that I’ve had to deal with.
Do I have a car loan through them? No, it’s someone else.
Do I have a mortgage through them? No. I do not have a mortgage.
Do I have my credit cards through them? Nope, not through US Bank.
So: I have accounts. And they work. And I put cash in, and I get it out, and maybe I need to talk to a financial planner about how to best stash my cash now that I’m «getting older» but honestly? I’ve heard horror stories about US Bank but have never firsthand experienced them.
Three stars for an A-​OK spot that facilitates the flow of my monies so I don’t have to stuff cash into my mattress and then pay with crumpled bills and seem like a crazy person.

Not sure why there’s two listings for the same branch office.