U-Haul Moving & Storage at Good Hope Rd

I went here today. When we first pulled into the parking lot, there were a lot of cars, so it seemed like it was busy. When I walked inside, the place had absolutely no customers. or employees! It was as quiet as a library. I got the box I wanted and headed to the register. I waited there for a good 5 minutes with no one in the building. I could hear people in the back, but no one to assist me. It was weird. Then all of a sudden someone comes in through the front door. I thought it was another customer, but it was an employee to finally help me. The transaction went okay. I just think this place needs more attentive and involved employees. There was no one there to greet me or help me find anything I needed like usual at stores. It was a weird experience.

AOK, but not without its demerits…
Pros:
–relatively cheap (14 foot truck at 29.95 + 32 miles at .79/​mile + $ 14 «I don’t want to pay $ 45,000 for a new U-​Haul in case I crash this thing» insurance = $ 72 and change, total)
–relatively easy (sign and drive!)
–cheaper than movers if you’re willing to put in the grunt work, we moved all of our «big» stuff in about 3 hours’ time
Cons:
–long, long line; rental facility understaffed on the counter tip for sure
–a pretty serious disconnect between their scheduling department and the folks who get you the equipment you need; don’t be surprised if your reservation is wrong or even ends up getting changed/​cancelled (there has to be a way to fix this, right? Life finds a way?)
–The whole «fill the gas tank to where it was or you get charged a brazillion bucks» gets U-​Haul tons of free gas, which is sneaky and smart on the company’s tip, but kind of annoying since there’s no way to not overfill the tank
Bottom line: double check your reservation to make sure it’s correct, use their online system for booking if you can (
), and watch that gas tank like a hawk so you don’t give U-​Haul free tons of free gas.
Then put on your lifting pants and get to work, son.

Very helpful and friendly staff. Made our pickup seamless. Would definitely use again.