The UPS Store

My go-​to place. This place is basically my office when I’m in Milwaukee. Notary, shipping, copies. Fast and efficient. Always treated well by the great staff.

Worst UPS store! It’s locally owned and they have poor customer service! I worked with John who stated the manager, Aaron, was not available. I wanted to complain about the poor customer service, but there was no one to complain to. I will not be visiting this location again and I will be notifying family and friends of my experience. Use FedEx — they are so much more reliable and actually train their employees.
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I thought places like this went extinct, but like the coelacanth, the Cuban solenodon, or the often misquoted Mark Twain in June 1897, their demise «was an exaggeration.» You can use this place to make photostatic copies, drop off something to be packed and shipped, rent a mailbox, or redirect UPS deliveries. This last part is useful for any of you who, like me, live in a neighborhood where UPS won’t ring the doorbell, or if you are at work during regular work hours and someone has sent you a package requiring a signature. This place has long hours, a private parking lot next to a coffee shop, with quick competent workers. And, you can open your package here so all those annoying Styrofoam packing peanuts not only end up on someone else’s floor, you can have them recycle them for you (sytrofoam isn’t actually recyclable in the real sense, but they can reuse any packing material when they pack up stuff to send).

I admit I was 100% skeptical that a UPS store would be able to ship my parents’ beloved art and Asian furniture to me in California. My parents are downsizing and we are acquiring a 9′ x 12′ rug, as well as fine art that has been in the family for decades.
I couldn’t get a moving company to move my things because I needed a 1000 pound minimum. I googled around and found this UPS store that claims to ship the majority of art in Milwaukee, including for the Milwaukee Art Museum.
Erran, the manager, was excellent. He found a freight company to get me all of my things. When the freight company messed up, he was 100% on my side. Normally a freight company doesn’t ship to consumers and so they don’t really care about customer service. Erran made sure that they fixed their mistake (they temporarily lost the rug!)
The packing that they did so that my things wouldn’t be broken in transit was fantastic. The art arrived unscathed.
In short, they are creative and competent, and if I ever need to ship cross country from my parents’ house in Milwaukee again I wouldn’t hesitate to call them.

Best UPS store in the Milwaukee area, hands down (I do a lot of online shopping, and thus, returning). They are always super friendly, helpful and easy to work with. Plus, you can easily park and run in and get on your merry way. Makes shipping, which is kind of an annoying chore, not as bad. And I LOVE that they will accept USPS packages too, because I hate the line and am not big on the staff at the actual USPS. Goooo UPS!

At least one person on the staff here is fantastic. I brought in an open package that I needed to send back to the seller. I also brought in a thumb drive with a PDF of the return authorization and UPS shipping label. She printed the two pages for me for free and told me she would take care of taping up my box. The staff person also un-​aggressively offered to sell me a box. (I declined.) I was impressed with the entire encounter compared to experiences I’ve had at other UPS stores (e.g., I’ve been asked to pay for the box to be taped).
The other times I’ve been in here I already had a shipping label printed and box ready to be shipped. My interactions with the staff have been quick and easy.

You don’t need to go all the way to Oak Creek to send a package. There is probably a UPS store near you.
At this particular one, the staff is friendly. You can send any package. They will even pack it up for you. You may slightly overpay for packaging, but that will be the same at any pack and ship store.

We’ve had a mailbox here off and on the last couple years while traveling out of town. It’s handy to have a place that accepts FedEX, UPS, and USPS at one box. They’ll forward the mail along for a fee. This place also does packing and shipping which I’ve used once or twice.
Their service is OK. Their fees are a bit high. I’ve had both better and worse service from similar places in other cities. If you need this sort of thing, they’re one of the few options here in Milwaukee.
I’d use them again.