Knauer Plumbing Heating & Cooling

AMAZING! Fair priced, Jennifer and Cheryl were SUPER nice, helpful and fast with all responses! Buzz came out and replaced the water heater… was here right when they said he would be! Would contact them for any and all plumbing needs!

I live two blocks from their office in Shorewood and was charged a $ 39 trip fee. To clean and inspect my boiler was $ 264.00 I had it cleaned and inspected one year later from a different service as the price was $ 115.00 and the technician said the pilot and all of the burners was clogged and crudded and had not been cleaned in over 10 years. I bought the house from a family that used Knauer for maintenance and cleaning for over ten years, so I continued using them. They never cleaned it and overcharged me.
They are horrible!

They overcharged my widowed mother by over three times for a six foot water line that went to her new refrigerator. They charged more than the refrigerator cost. All while KNOWING that an elderly woman would have little knowledge or recourse.
According to the blathering person identifying as the owner on the phone, he overcharged her on purpose to get back at my family for personal reasons. Then the owner changed his, story stating that he did a lot of extra work. None of which is explained or itemized on their laughable invoice, not even a breakdown on labor or materials. Labor by the way is billed by Knauer at $ 140 an hour in this instance, he also explained. That’s good, because they certainly don’t make their rates public either. One of the highest rates charged throughout the entire residential plumbing industry.
Even at that exorbitant rate is would have taken Knauer 4 – 5 hours of labor to complete a job that we were billed for.
Well, I’m her son, and a Contractor, and find Knauer Plumbing’s actions to be predatory and pathetic at the same time. Perhaps one day they will justify their erroneous/​fraudulent billing and make light of the tragic plight they endure ripping off the elderly for personal vendetta’s. Last time I installed a refrigerator water line it took less than 30 minutes, and materials were less than $ 50.
I look forward to their response on public record.

I’m glad I didn’t listen to previous reviews I used knauer plumbing on a job in milwaukee they are fast efficient and very neat

Awful awful!!! Don’t do business with these guys!
Before a home purchase, we had them come out and do an inspection on an expansion tank that our inspector said was faulty. They insisted that it was fine. They even signed on the company letterhead that the expansion tank was OK.
One week later it turned out that the expansion tank was NOT OK, and needed to be replaced! Their own guy said that it would cost less than $ 500 to replace it, but once they sent us their quote, they wanted $ 1130!
We had heard they were good, but in practice, I wish I had never dealt with Knauer. They don’t stand by their word, and their customer service is a joke. Cheryl Knauer hung up on me right after yelling «sue me.»