Foot Locker

I’ve been to several footlockers to buy shoes. But my last 3 visit to this particular footlocker has lacked customer care
The staff is engaging however they lack attention to detail or what is being said. My first time there I was told that someone would contact me in regards to a shoe request nothing happened. Second time I was told the shoe was in the store before going there got there and they didn’t have after calling to check. Final straw for me was yesterday while paying for my purchase I was asked about the VIP which I stated I had, gave the information and left. Not once while I was in there did the cashier say he didn’t understand a number or he couldn’t find my account.
Why ask if you won’t apply it to your purchase. I won’t be going back there ever