The design of the products is wonderful(of course… most of it is Scandinavian) We have purchased furniture from them in the past. However, we buy most from their floor sample collection. A headboard we bought 3 years ago cracked and rendered it unusable. We were hoping for a bit of a break(no pun intended) on a replacement piece, perhaps 20% off. No. $ 800 for just the plexiglass piece plus $ 64 delivery, plus tax. No apologies from the company. We have found the sales people friendly, although I do think there is sometimes a «hoity-toity» attitude. Also, their sales are not so great. After all, their prices are astronomical to begin with, so 15% off does not really bring them down from the stratosphere. You’ll pay for original(not repro) design and most of the time, get quality.
Isaac S.
Tu valoración: 5 Milwaukee, WI
Good products and the staff was very helpful for a dining room purchase. The manager was nice – other employees seemed more«bothered» as the other reviewer wrote. We had some of the pieces we ordered come in with defects and the manager was very helpful in switching them out.
Jennifer S.
Tu valoración: 1 Milwaukee, WI
Love DWR products and it’s cool to be able to check them out up close in MKE, but the service at this store is THEWORST. Sales associates are super condescending and«put out» at having to answer questions or even write up an order and take your money! I actually considered walking out during the check out process. I’m going online next time, or heading to Room & Board.