Best Buy

I’m here on Black Friday for the 2^nd year and the store still has not figured out how to be efficient! Why is there only 1 cashier to purchase iMacs and many employees standing around? Ridiculous? The line is literally not moving. Poor planning or poor execution!

We bought a TV, but they didn’t have the right remote. After standing around for about half an hour, they gave up. Instead they insisted we buy a universal remote, claiming it was better and we’d get a 50% discount on the remote. WTF, if you don’t have a component you should comp it, why should we pay extra because a store isn’t organized.
When I looked up my TV remote online, I noticed they had it in one of the piles they were looking through and lied, stating it wasn’t reiterated the universal was better.
We got home and found that although we had basic functuons (volume, channel, input), none of the Smart TV features worked with this supposedly superior remote and even some basic features (such as the directional buttons for menu selection) do not work.
I’ve never had an experience at a Best Buy that didn’t involve tactics reminiscent of a used car salesman, and this was definitely a final straw.
Despite getting a good deal on the TV, the service and the constant swindling confirm for me that Best Buy is a horrible store and I will never ever purchase anything from any Best Buy ever again.

I bought several items for my I-​Phone at this Best Buy. I also bought several cases and accessories for my wife’s i-​Phone. I asked the sales person if my wife didn’t like any of the items what’s the return policy. He said that I could return the items she didn’t want for a full refund within 14 days of purchase or an Instore credit if it was after. I went to return a computer bage and three of the protective cases about a month later expecting an Instore credit. They refused to give me a credit because they said that the items were opened. Well you can’t see them or evaluate them without opening them. The packaging and products were still in new salable condition. So I asked for the Sore Manager. She was not only rude but completing dismissive and unwilling to listen to me. Just said that’s the policy and nothing else. Didn’t want to hear what the employee told me. I will say she is condescending, rude, and insecure. Best Buy corporate needs to fire her. In the meantime I will never go to this store again.

I purchased a high ticket item online for my husband’s birthday which was last month. Yesterday he got around to actually opening and trying out the item. Turns out it didn’t work for what his needs were so today we went to this store to return the item. The cashier who helped us actually couldn’t help us because apparently there is a 15 day return policy. Admittedly, it is my mistake for not knowing that in advance, but given the circumstances of the purchase I thought we’d still be able to return the item. I bought it ahead of the birthday and this alone would have been outside of the 15 day return policy. Had I known about that I would not have made the purchase.
In any case, I thought that I might be able to still return the item as it was open but unused and in fact still unpaid for since I deferred payment on my best buy credit card.
No such luck… the manager (who was actually just a lead and not actually a manager) decided that the best he could do was give us an in-​store credit. So now I have an in-​store credit for a large amount and I am still paying the item off on my best buy credit card! I have no idea how this makes any sense at all. I am very unhappy with the service I received. The «manager» wouldn’t even entertain the idea of returning the item on my best buy card and once I pay that total off I will be canceling the card. Once I cancel the card and we use up the amount on the store credit card… we will NEVER shop here again. The only reason I bought the item here in the first place was because I could defer the payments and interest for having the credit card through them. I only got the card in the first place a year or two ago so that I could buy my son a computer he wanted with the same deal.
The customer service here is sub-​par. It would have been very simple for this «manager» to just refund the amount to my card. Instead he lost a customer. I suppose that is meaningless since they are a huge company who doesn’t care about their customers… there’s always another to fill my place. Thanks for nothing best buy.

I am convinced the people at this store know nothing about what they sell. I wanted to get an external flash for my camera and like always they don’t have any that fit my camera. They can’t order the one they say will fit my camera either.
They located one at the delafield store which is not close to me so I take the drive over. My sales person called the store and it would be held under my name for me.
After driving all that way I get the flash home and it doesn’t fit my camera. This whole buying a flash was a complete wast of time and I loosing my fondness for this company very fast over the last few visits.

This place is legit. Pretty much every electronic device you can imagine.
This site in particular has a Magnolia department.
What this means: custom home theater builds and installation. I went in to find a new set of headphones and left with a new receiver and a ton off knowledge for the future
I’ve had bad experiences with best buys before — inattentive staff, disorganized departments and lack of knowledge base– but this site is reporting my faith.
Keep up the good work and I will be back to see you.

Not sure when they changed the inside of the store but it was a welcome change. Though it feels like you’re in a car dealership with the way the employee’s follow you around and constantly ask if you want or need something.

Best Buy survived the battle with Circuit City. RIP.
Best buy gave me awful customer service related to a cash rebate long ago apparently this practice is no longer used to close a sale. I’m sure I’m not the only one. They lost a customer sadly for 10 – 15 years. I guess I held a grudge long enough.
Since then. I’ve purchased a few things here in a pinch or impulse buy. But usually if a planned purchase is on the horizon it’s a good place to get your hands on to try them out.
I believe Amazon will continue to take customers away from box stores. I feel bad so I come here to stimulate the economy. If Best Buy doesn’t innovate to stay competitive they may eventually follow the path of Circuit City.
The staff here are always welcoming. And willing to help if you catch one that’s not busy doing something else. The store looks organized and has a good selection.
⁴⁰⁄₂₀₁₄

Based on the experience we had with the car stereo installation service, this place sucks. The main store seems fine with regular humans who will talk to you, make eye contact and help. But once you pass through the door for stereo installation it’s completely different. The guy there was pretty unpleasant and never made eye contact. The amount quoted ended up being about twice as much because my husband wasn’t told about the «installation kit» this guy would have to use. It makes sense, but better communication would have helped us know upfront what we were getting into.
On the plus side, he did do the work quickly, within the time frame specified, and there are no problems with my stereo. There was no walk-​through or anything when he was done, which sucked. So, I’m on my own figuring it out with the manual. I’m glad I have my new car stereo but it’s not for anything Best Buy has done for it.

So I came back to get the screen protector for my phone replaced here. When I purchased it the guaranteed that it would be free replacement for as long as I had the phone. That was in june. Not even 6 months later I am back and they tell me the policy has changed and they are no longer doing that. WHAT??? I understand if you are no longer doing that for new customers bit to not honor it for customers you already sold the product to under that warranty is FRAUDULANT in the extreme! Totally changed my opinion of best buy and I now regret ever giving them a positive review. Suffice to say there are plenty of other places I will give my money to.

We had an iPad that was less than two weeks old when it stopped working. We tried to return it at the Delafield Best Buy but had left the power cord at home. They said to come back with the cord and they would exchange it for a new iPad and a new screen protector.
Because we live in Milwaukee, we just went to the Mayfair Best Buy with the cord. THAT was a mistake. In Wauwatosa the customer service rep and the manager told us that they absolutely could not replace the $ 40 screen saver even though it was attached to a defective product. We were told we would have to go online and set up an account with ZAGG — InvisibleSHIELD and have them send us a new one through the mail. The manager did not care that the Delafield store told us they would replace the entire purchase. We left in a huff and drove all the way out to Delafield.
Ben K and Sam M were the two people who helped us in Delafield and they were both great. We got a refund for the entire return value to replace both the iPad and the screen saver. They were apologetic about the defective product and very helpful all around. It was worth the extra gas to go west.

After researching in stores and online, I chose the highest rated brand of washing machine. I went to BB, cash in hand. No one in the appliance area, though many sales people passed me by. Finally my daughter went to find someone. The guy she found told her he had told me that he’d be right with me; he never did. When he did come over, I asked a simple delivery question and told him the machine I wanted. His response: You don’t want that one, it gets returned all the time (this is a brand new model, that just hit stores). He said I should get this other one which was $ 200 more and the SAME BRAND. I muttered a-​hole and went to report him at CS. The cs rep told me he’d tell the manager. I then posted my experience on FB. A person named Kat replied for BB and told me to send an email to corporate (now she should have done that for me; not ask me to repeat everything all over). My friends commented like crazy — a few hours later my post on their page was removed.
I sent an email to corporate. A day later I got a response and a «case number» (evidently customers are just numbers and there are a lot of complaints) saying the store manager or the district manager would be contacting me in the next 48 hours to help «rectify» my experience. And if I didn’t hear from them, I should contact the writer, Marti, again. WOW. What horrible service; again putting the responsibility on me to follow thru.
Bottom line: lazy employees and customer liaisons.
DONT’T SHOP THERE.
I bought my washer at HHGREGG the next day, it was delivered and I’m listening to it clean my clothes right now. I love it. Perfect customer service experience.
I’m surprised BB is still in business.

I can’t recommend people stay away from this Best Buy strongly enough.
I received a pair of headphones as a gift from my father who lives in Ohio. Knowing him, he paid cash for them. I tried them out for a couple weeks and decided I didn’t like how they fit and sounded. I asked them where he got them, and he told me Best Buy. Since I work across the street at Mayfair Mall, I figured I’d just exchange them at this location. I couldn’t have been more wrong.
I went in, found the item I was looking for instead, and headed to customer service to make my exchange. Now, I realize that online it clearly states that they won’t make a return without a receipt, which makes sense. However, since I was wishing to make an even exchange, I figured it shouldn’t matter. The clerk who initially helped me was very polite and helpful. She suggested I get a receipt since I’d get the lowest recent value for the headphones I was returning. I told her that getting a receipt wasn’t possible, and that I was fine with any value lost as a result. She then went to get a managers approval for the exchange, and came back and told me that she wasn’t allowed to do an open-​box exchange without a receipt on an item that cost as much as the headphones did (~$ 130). I explained to her that I wasn’t frustrated with her, but that I wished to speak to a manager.
Eventually, a manager named Rikio came over and proceeded to tell me that he couldn’t do an open-​box return without a receipt. Considering I work in retail, I heard this as A) he could do a closed-​box return without a receipt, making it somehow systematically possible, and B) he wouldn’t do anything to help me. I explained that I wasn’t looking for any cash back, just to exchange it for a different product — I would even pay money, because what I wanted was more than what I was returning. He continued to say he couldn’t/wouldn’t help me. I even said I’d willingly take the lowest stated value for the product I wanted to give them back. and still Rikio said no. I said something along the lines of «I know you have the ability to override this policy as a manager» and still Rikio refused to do anything to help me. I suppose I could’ve escalated this even further, but I was running late for a meeting, and it was clear that nobody in that store with the capability to help me had the desire to do so.
As a result, I really advise people to avoid Best Buy in general, and this location in particular, because it seems as though the company and/​or location is in the habit of providing great anti-​customer service. Thanks to Rikio, I will tell anybody who will listen that any extra money that they may pay on shipping from Amazon will be well worth it in dealing with their customer service rather than saving a few dollars for the convenience of not being helped by Best Buy.

This store is unorganized and the service sucks. I put a chromebook on hold and I was told it would take 7 – 10 days for it to arrive. When it got there I was informed that they would hold it until Saturday. I got there Saturday and they did not have it. I am guessing that they took it off hold and sold it. The staff is unorganized and they dont communicate well. These people are a bunch of careless idiots. And they are rude. save your time and choose another electronic store

Came here to buy my Samsung G S3. The line was super long and the employees were super slow! In general, it’s just like any other Best Buy out there but this location is pretty big.
Customer service here however is under par. Guess I’m not used to un-​energetic workers who sound as if they are about to faint but seriously if this is where you want to work or do work, put a little effort into it.
The restrooms were filthy and disgusting. Seriously a gas station restroom would’ve been much cleaner compared to what I saw the evening I went in to make my purchase.
The guy who helped me with my purchase actually forgot to give me all my goodies that came with the phone so I had to drive back to the store to pick it up.
Well, I won’t be going back to WI for a long while but there you have it.
Happy Shopping!

Best Buy is a big-​ass chain.
DUH.
But! I just bought a new teevee from here and the guy that helped me out was super super nice, personable, and real. Into it!
This particular location is pretty freaking huge, and there’s lots of stuff and things available for purchase.
What more can I say? I bought a thing, the staff was nice, easy peasy and parking’s a breeze in their huge lot. Four stars!

DEFINITELY BIG BOX. The first thing I noticed when I first stepped into this Best Buy, after getting the «are you a shoplifter profile from the «greeter», is how absolutely huge it is. APPLE — This is an alternative to shopping at Apple across the street at Mayfair Mall. It’s much less crowded but not as large of a selection. Best Buy is a solid bet for new release albums but of course the price is usually higher than record stores. Huge parking lot.
Remember when Brett Favre did a Best Buy commercial while deciding to play for the Vikings?

CELLULAR SECTION
This place is a pretty average BB if you are looking for electronics and I got my laptops here… Be advised that the video game section is pretty sparse…
But the cell service center… HORRIBLE!
I brought in my cell that I got from another location because it wasn’t working as far as activation. I stood in line while there were other available workers wandering around and finally got someone. He pushed some buttons without even letting me sit down and handed the phone back and turned away. He had dialed the activation number and disappeared. As the voice again told me that it wasn’t connecting, I had to get in line again. This time the guy was distracted by the woman with 5 kids he was helping. And when I say distracted, I don’t mean professionally. Meanwhile, the kids were tearing around yelling. When I finally got to talk to the same guy (one was helping someone and another one was still wandering around), he said he couldn’t help and I had to call the Verizon company when I got home and have them help. I have never been so frustrated by lack of customer service and knowledge at the same time in my life. I will never go back there for cell phone help. I will drive 20 – 25 minutes away instead of 7 – 8 minutes instead.

I have bought many of my electronics from here. I bought my Garmin GPS (love it), my Samsung plasma TV (love it), glass TV stand (love it), Beats by Dre headphones (love it), all my DVDs & CD’s (love em), you get the picture.
I’ve been pretty lucky here with service. There are times when it’s busy and you have to search out some help, but usually they are pretty good about getting your questions answered.
I know a few of the employees here and they are real nice people. Not to mention, I like the lay out of the store. DVD’s & CD’s in the front middle, TV’s to the far right, video games systems and games to the far left, and computers, camera, etc in the back. It is a lot of items in this store but it doesn’t feel cluttered. You can clearly see where everything is and how to get to it.
It’s my destination of choose when it comes to gadgets and whatnot.

I’ve only been to this Best Buy location a couple of times now but I would have to say I am a fan. It’s a big store with plenty of room to move. There are a lot of devices out on display that you can actually touch and interact with (iPad was especially cool). Service was pretty good. I bought a digital camera on my last trip and a girl came and helped me after looking the cameras over for a few minutes. She knew what she was talking about and helped me choose between two different cameras. Checkout was quick and painless. This will be my number one toy store.