Always Towing & Recovery

Ridiculous is what this place is. Our car got towed from a lot that was literately next door to the business we were in, and there were no signs to suggest that the lot was not belonging to that business. Luckily we got there in time to see them leaving, and were able to get the information of the place, but this is only where our troubles begin.
We showed up at 9:30 AM to get our car, and didn’t leave until 1:45. We were 5^th in line, had all of our paperwork and it STILL TOOK THAT LONG TO GET OUR CAR. I’m a patient person and totally understand that it’s not the fault of the poor guy in the lot giving people their cars, but jeez.
This place charges 3x+ what the city lot charges for towing. We paid $ 365, and while to me that is a lot, there were other people there with $ 700+ fees to pay. Luckily, we were able to afford the $ 365.12 fee, but what about other people that use their cars to get to work every day? What about the person that can’t afford to get their car out because they have to worry about feeding their kids or paying rent?
The guy behind the bullet proof window just laughed as one of the women in front of us cried because she had to choose between paying rent or getting her car out. Yeah, there were some people that were screaming at him, but all he did was laugh and act like a total jerk to most of the people there. Have some fucking sympathy for the world, dude.
The worst part is that they were severely understaffed. There was one guy behind the window and one guy in the lot. But you have 20+ people coming to get their car. At the rate that they charge fees, you would think they could afford to give better service.
These guys don’t care about anyone but making $$$. Avoid them at all costs — especially as a business contracting them, you’ll only loose clients.

My apartment company uses this horrible, rude service to tow unauthorized vehicles from our tenant-​only lot. However, you can call in unauthorized information to the landlord if you have company, or a rental car, or similar situation. My friend visited last night, we called in the license plate number, thought no problem, not realizing we had made a mistake in the vehicle description. When he went to leave, his car was gone. After frantically calling the landlord, who chased down the imbeciles at Always Towing, we were able to determine this morning that they had indeed towed it. My landlord spent nearly an hour trying to talk some sense into them, but because of the error in description they were unwilling to budge. When I called Always Towing for the pickup location and details, the first thing they asked for was the description and license plate. I fully realize that I am partially to blame for not giving the right description, however when I did give them the right license plate, I fail to understand how they didn’t verify that. When I questioned their business practices regarding said confusion, he HUNG UP on me!!! Now thoroughly infuriated, I called back for the rest of the information, during which he was snotty and abrasive and condescending, and he has the gall to charge over $ 180 for less than 24 hours!!! Never, never, never use this joke of a company!!!