The Nutshell

Had no idea what I was going to buy for my friend’s children and the staff made it so easy! I told them the ages of the children and how much I wanted to spend. If that wasn’t good enough-​they wrap FOR FREE! Will be back for Christmas gifts!

Like this place. Free wrapping and they do a really cute job of it. Biggest issue is that they only let you get a merchandise credit if you want to return something, so not a place I do holiday shopping in bulk. Best for the bday presents that you have to grab last minute, wrapped and done.

I have been going to this store since it opened. I have always had wonderful service and their children’s clothes are beautiful. They also have great toys and books.

Went w/​my mother-​in-​law to get a christening outfit for my 2-​month old son (w/​baby in tow). We were greeted immediately upon entering the store by a super-​friendly woman. She brought us over to the correct area, and helped w/​picking out an outfit (laid out various styles/​sizes for us to browse). In the process of choosing, a second associate came over to comment on how cute the baby was. Not a super-​expansive selection, but there were a few choices among styles. Seemed like a cute toy store from the brief-​browse I gave the rest of the store.

After looking at the reviews I am glad that I am not the only one who has received such a cold reception from the employees at The Nutshell. They have a great selection of unique gifts, however not worth the price tag and certainly I would like to feel like an appreciated customer which is not the case. I’m not sure if the older woman who has been there the couple of times that I have been in is the owner, but she clearly does not make you feel welcomed. The kicker is that the few times that I have been in there, on a Saturday nevertheless, the store is completely empty! How hard is it to say hello to someone who is the ONLY person shopping in your store, or to ask them of they need any help? Maybe that’s why the store is deserted! I had an armful of items that I was purchasing and did because I was short on time, but I fully regret giving her any of my business. As a person who likes to support small businesses I can’t and won’t support someone who doesn’t seem to appreciate my business. I will never buy anything from them again.

Dreadful shopping experience, and I’ve been here a number of times. Why would I keep coming back — unique toys, cute boutique clothes, free gift wrapping, but it’s really NOT worth the attitude. I’ve come with kids in tow, and thought I was being treated rudely because the kids were hands on. I’ve come without kids, and got the same attitude. Ugh. Dressed up, dressed down, spend $ 10, spend $ 100, each time I get the «we don’t need you» attitude.
Last visit was the icing on the cake though. I was in with my daughter buying a gift for a classmate who has everything. We were not greeted until we browsed the communion dresses, and then we were glared at as if we were covered in chocolate and about to ruin the pristine white condition of the dresses. We were just looking, so didn’t ask to try anything on– I’m sure that would have been a nightmare! As we were standing in line to purchase the toys we had selected, the two customers in front of us were each offered a coupon for their next purchase. I thought hmmm, maybe we’ll come back for another gift for an upcoming party, of course that was until we were wrung up and sent on our way WITHOUT being offered the coupon. Never again, Nutshell. You are simply too rude for me to spend my money there. I’ll go to the Toy Box in Hanover and get treated like a queen, thankyouverymuch.

This store has some unique gifts for children — like smencils! I’ve purchased things for my nieces and nephews several times. Each time I go in here, I am ignored. Typical Milton pretentiousness I’d say. The last time in there I yelled obnoxiously to get help locating an item. It was funny to watch the sales girl come to the rescue. Not sure why I keep coming back. Probably because it’s close to my home, I’m lazy to drive elsewhere, and I like to patronize the little guys. Toys here are pricey. And don’t even try sifting thru the clothing racks: $ 54 for a tee for a baby girl? Please. They do really nice gift wrapping though.

this store is adorable, a lot of great items… the staff is BEYOND RUDE !! i wasnt greeted, helped or even looked at… i do love their clothes and i like to go to smaller businesses… but they lost my business, i walked out and left a handful of clothes at the counter

My husband and I went to the store with our son today. I am a huge fan of Zutano clothes and was excited to see that a local store carries them. I usually order them online.
First issue, the elevator is out of service. We had to carry our Uppababy stroller up the stairs, not an easy task.
Second, we were not greeted by any of the young employees that were very chatty at the register.
Third, it was very difficult to move our stroller through the store.
I live nearby and I will never go back. It was a waste of time.

I was disappointed as I had heard good things. Staff was condescending and made me feel unwelcome and uncomfortable. Sad as I live closeby and might have been a regular but I won’t go again. Plus it’s overcrowded and had difficulty getting stroller through. Overall unpleasant and pretentious.