Window World of Silicon Valley

I filed a claim for 2 leaking windows on 2÷27÷13, and although I have made several inquiries, I have received no response back other than promises to have someone follow up with me. I actually got a quote from a local contractor, and to repair the damage done from the leaks (drywall, paint, etc), the cost to fix the 2 windows will be slightly less than the original cost to replace 16 windows. This has the potential to be a very expensive mistake on my part.

seems like they are going out of business, not sure whether nationwide or just Silicon Valley

Still no update from WW, they stalked my on Linkedin (**CREEPY**) and said nothing, who does that? Hopefully they go out of business soon.

Replaced 7 windows in January. Lots of attention and calls before the sale. Installation went ok and we are happy with the windows. What we are not happy about is that they lost the brackets to the blinds for one of the windows. They responded to a couple of my phone calls and said they are checking with the installer to see if he has them but have not heard back from them. They have also not responded to several emails I have sent.
If this is an indication of their Customer Service I hope we never have a problem with the windows or screens.
Update: Got a call from WW checking on the missing brackets. I let them know that I took care of the problem on my own. Still not sure why they never answered my emails? Upping the rating to 3 stars — at least they called.

4.5 stars but rounding up.
I’m not sure if the address is correct for the location I was working with, but in general I had a great experience with WW.
I found out about WW through those flyer ads in the paper. I was a little skeptical (mmm more like a lot) about contacting them but I am so happy that I did. Making an appointment was easy over the phone.
Steve was my salesman. He was very polite, funny, and honest. He was the first window company rep I met with and I learned a lot from him. He did inquire about other companies I was looking into, and gave me honest feedback without talking smack about the other companies. He stuck to the reasons why WW was a great choices versus telling me why other companies were bad. This was not the case with the other companies we met with.
It took a while for the SO to make the final decision and in the end we went with WW which was my top choice. Within a month, our windows were ordered and installed. This was the expedited service which is no extra cost BTW. You can request for your windows to be rushed but there is no guarantee. However, our request was fulfilled. Lucky us!
We replaced 9 windows and 2 patio doors for a decent price. WW was the cheapest that we found out of 3 companies, and the windows were the best looking. I was really afraid of having those yucky green windows, but I found out that they usually are a little green because of that Low E 3 or whatever you call it. I think? Regardless, my double paned windows were going to be somewhat green, and out of the three companies, WW had the best looking (least green) windows. The frame was also the best looking ones out of the three companies.
The installers, CJ and Alex were great, too! They almost finished the installation in a day. They did most of the work on the first day and then finished up a few hours on day 2. They worked hard and did not lag.
The only reason why I only give them 4.5 stars is because it was hard to get an answer when we wanted to know if our windows had come in. We were told to call the week of and we did, but it took 3 days for someone to tell us an update. This was only after we called on the third day, too. Also, the installers did scratch some paint off our banister but everything was taken care of the next day.
Overall, I would definitely recommend WW to anyone looking to replace their windows.
PS. One great selling point of the windows was that the lifetime warranty covers vandalism, which none of the other companies offered. Okay, so I only saw 3 total, but that’s still great to know. Luckily, our neighborhood is pretty quiet. but it’s definitely nice knowing we are covered if some kids decide to play with our windows.

We had 5 windows to be replaced. Chose WW for price. Salesperson was easy going and measure quickly for quote. Different salesperson came and measured again for order, we asked to have windows fit so we could get the most window space, this means they have to make cuts in the old frame but we thought it would look better and are willing to pay the extra. Installers arrive, windows are all too small for the look we wanted and they say they couldn’t have done it anyway. So we agree to have typical install with the wider surround. Not happy but after 7 weeks we go ahead with it. Installers were very good. Comes to the largest window that lets the most heat in to our house and. completely wrong measurements. So, we now have to wait another 6+ weeks for a re-​order. Silence from WW. Finally phoned salesperson to complain, he no longer works for the company. Lady that books installers fairly accommodating but still … with so many companies out there ready to install windows we felt this was a mediocre performance.
Putting in the windows was well worth it, big difference in house temperature, just not thrilled with WW.

We interviewed 7 contracting companies and decide on two; Brother’s Windows and Doors and Window World. We finally decided on Window World because of the interior trim (highly recommend it), and night locks. Although Matt kept saying he is not a sales person, he hooked us with his wonderful personality and knowledge of the product or so we thought.
We signed the contract on 5÷7÷2010. We purchased 7 double hung windows, two sliders and two Low E glass doors. The doors would take about 10 weeks to come in.
I was greeted by two awesome installers, Gabe and Marcus. When they got to our living room, they noticed the two double hung windows were two inches short. Now keep in mind that all of the windows were measured twice. Once by Matt, in which he did a preliminary measurement and the second time by the John. John is one of the owners of Window World. A little arrogant at the time of the second measurement, but assured us he knew what he was doing.
Gabe called Brian (the other owner of the company) to explain what happened. Brian was very apologetic and worked on placing the new order. Gabe continued on to the double hung mulled window in the dining room. Window World manufacturing did not fuse the two windows together correctly and they were uneven. Gabe tried his best to fix it. We called Brian. Brian assured us this problem will be taken care of.
Matt never explained to us, that the window sills would be two inches shorter in depth and that our current window treatments would not fit. Upon letting Matt know our disappointment, Matt apologized for the miscommunication about the sill and offered to expand it. We decide to keep it as is.
On July 15^th, they replaced the three windows. On July 16^th, they came to install the two doors. When Gabe took the new door off the truck, he realized the door was two inches short. Gabe decided to measure the back door. It was two inches short also. We had a three way conversation with Brian. Previous to them coming to install the doors, I spent 2 hours taking down the security screen doors. Brian offered several options to fix this problem. We decided on having the doors replaced. Gabe and Marcus went to Home Depot, purchased the new security door bolts and re-​installed the security doors for us with no complaints.
The reason why it took 10 weeks for the doors to come in is because the company they used treated it as custom doors (30″ and 34″). Our doors are standard. By the way, this was not Window World’s fault. They took down the right measurements, but the company they used decided not to read it correctly. Brian did say this would be his top priority and we should have the doors within 4 weeks.
We received an email from Brian in about two week’s stating the doors are here and they were checked thoroughly. We scheduled the time for August 13^th. Gabe and Marcus installed the doors. I asked Gabe if these expensive doors come with a sweeper. The door leaves a one inch gap between the threshold and the door. Gab replied that I would need to purchase a sweeper, but he would be willing to install it for me. Not happy, but oh well.
Gabe noticed the back door was not measured properly. Once again the measurements were done by Matt and John. Gabe spent about 8 hours installing just the back the door. He had to cut into the header board and the stucco to get the door to fit. Although there were damages with the change, Marcus’ ability to caulk anything came in handy. We fixed the other damages caused by the installation.
I noticed that the back glass door had several scratches on it. They called Brian. The new door was ordered and scheduled for September 17^th.
Brian mentioned several times, in an email, that the glass was going to be replaced. Since the glass was going to be replaced, I went ahead and painted all the doors. This took hours to do. Less than 5 minutes after completion, Stephanie called to confirm our appointment and mentioned the door was going to be replaced. Door? Frustration came back again. I decided to have the door replaced and accepted the fact that I would have to paint it again.
Gabe showed up and Brian came by to apologize for all of the problems that were caused. As Gabe was closing the back door to show us it worked, I noticed that the gap between the threshold and the door. I asked Gabe why there is a sweeper underneath the door. He had no idea. I mentioned to Brian and explained why I was upset again. I asked this questions one visit ago and now I know it can be done after I purchased one for the front door. Every time Window World shows up, they fix the original problem and create another one. Brian did not have an explanation. Gabe did mention that John probably added it on.
By the way, Brian did compensate us for some of the problems. This is a company that believes in making it right. I just wish it did not take 4 months and 7 visits to get it right.

Window World offered a good product at a great price. They replaced 5 windows in my home. The experience was positive all the way around. Good sales person, good prices, and respectful, competent installers. I’d recommend them.