Wells Fargo Bank

John the teller is the only one i hate dealing with. Too slow, careless and a bit rude. Everyone else is cool

This review is just for this branch of Wells Fargo, and not for the company as a whole. I have been a member of Wells Fargo for over 18 years, and have been happy with them.
This Milpitas branch, however, has been my first dissatisfied experience with the bank. I went in to change my last name since I got married. While I was there, I ordered new checks. The guy confirmed twice with me that he ordered checks, and even said he wouldn’t charge me for it as a congratulations on my marriage. Fast forward a month and a half later — and no checks have arrived. I call the Customer Service number, and it turns out NO order had ever been placed when I went in.
AND… on that same day, the same banker had asked me if I wanted to check my credit score for $ 1. I thought «Sure, it’s only $ 1.» Turns out, when I did that he also enrolled me in an Identity Theft Protection that charges me $ 12 a month. Looking back on it now, I can see how he snuck it in there. He was typing away on his screen that I couldn’t see, and then asked me to sign the electronic screen and assured me it was to allow them to access my account. Sneaky guy — it was probably to let them charge my account every month for this service. He NEVER mentioned anything about enrolling me in this service.
If you ever go to this branch — ONLY use the ATM. At least those don’t lie straight to your face.

Been a loyal customer since 1994! Love this bank! This location is small but convenient. I use the ATM most of the time. Shorter lines whenever I actually go inside and the service here never disappoint.

This is the slowest bank service EVER. I’ve come here on multiple occasions in the middle of the afternoon when there are no other customers and it STILL takes me 20+ minutes to make a transaction with the teller. A couple of times, the computer broke down in the middle of a transaction. WHATTTT, you mean we have to go through that process all over again… and this time, while your supervisor is training you? Also, the ATM machine here is off. I’ve deposited cash before and it’s counted the wrong amount. Or sometimes it’ll randomly reject a check after numerous attempts and I have to go inside to endure the EXTREMELY SLOW service

It’s probably an okay place if you just need to get normal banking stuff done but as a business owner and having multiple accounts with Wells Fargo I was hassled into opening a new account to avoid the $ 10 cashiers check fee. I normally have these small fees waived without question and any hassle at other branches given the activity on the accounts.
They eventually gave me the cashiers check without the new account opened but time was already wasted.

I’ve been coming to this brach for as long as I know and this one is by far my favorite one out of all the ones that I’ve gone to.
They always super helpful and nice. Patients is key and some of them have it, others not so much. There was one incident where my mom had gone to the bank her self and she came back with nothing in her hands that she had needed. She stated that they were asking for this and that, which in this case didn’t seem necessary at all. It also took two people to explain it to my mom when clearly it was them who didn’t understand. My mother knew exactly what she was talking about and she understood pretty clearly what they were saying. She came back and I went back to the bank with her and after that and speak with another representative everything was cleared and so simple.
On the other hand there are representative there who are very helpful and just understand your needs. More then 95% of the time that I’ve gone there, things go very smooth. The other 5% is where the representatives, who are new to the branch or just transfered over, don’t recognize customers who have been going there for years. We do respect your procedures but it seems as though all of them may need to have a refresher and review what they are and keep them the same. I do not appreciate someone telling me one thing and another telling me otherwise.
I would however come back to the bank. The representatives are great in what they do when they do it correctly.

I grew up around here and always depended on this Wells Fargo. My first bank account when I actually started working, and my first credit card with them. That was definitely several years ago. I was actually please with them and the service then.
Recently I needed to get a student loan and I’ve done my research and called another Wells Fargo that was closer to my work but decided to give this place a try since I’ve always came here with my other accounts.
So I called early Monday/​Tuesday morning to see if I could schedule an appointment so someone could help me with the student loan and I guess one of the teller didn’t know so the assistance manager was talking to me to come by Saturday when the bank opened and so I did. Once I came there the assistance manager had no freaken idea that I was coming and seated me when another banker. Um ok. So this lady, she was really nice talking to us. Then she tells me that they cant do anything and that I have to call Monday-​Friday to the loan officers to get help. Seriously. WTF. The assistance manager should have told me this way before, could have saved me the trouble. Obviously my fault because I didn’t do that great of a research.
Seriously, if you’re the assistance manager shouldn’t you know everything that Wells Fargo offers.

This is by far one my most pleasant bank experiences in my life. There’s customer service and then there’s customer satisfaction. I came in right after the Christmas holiday to close down all my accounts. No hassle, no trying to get me to stay or penalizing me for being such an absent banker.
I simply don’t use that account and the staff was incredibly friendly and treated me like. well, family. It was great. It was great to end my business with them and I would love to bank with them again just so I can close my accounts again.
They asked about my holiday and thanked me for no longer doing business with them after over 20 years. No, Thank you Wells Fargo!

yay! im a fan… of the tellers.
but i have a home mortgage here, and… im not sure what his name is… but one of the home mortgage advisors has a stick up his rear and talks non-​stop thinking he is the king of mortgages, which honestly, wants me to switch banks and apply for another loan (but, obvisouly i cant).
so really, if you need advice on your mortgage financial plan, go somewhere else (maybe chase, which is just around the corner)
…
other than that, the tellers are nice and very courteous. i dont recommend going to this particular wells fargo for mortgage advice

I’ve lived in this area for almost my entire life. this bank is the only bank I know that isn’t so jammed packed like the others. I am always serviced immediately and the lady there that grabbed a temporary debit card for me was helpful and she suggested ways to online shop w/​o getting my idendity stolen. Yeah, some ass bought something for $ 300 via online.
Parking can be a challenge because it’s near the gym and small businesses but nonethless… it’s one of the greatest banks w/​exceptional service!