Trang Jacqueline Nguyen, MD

My boyfriend was injured in a bike accident and called Dr. Nguyen’s office for an appointment. He was immediately denied by the receptionist or whoever answered the phone… saying that they were overbooked and proceeded to hang up on him with not a care in the world. My boyfriend ended up going to the hospital instead. He then had to schedule a follow up with Dr. Nguyen. Luckily that appointment was ok and started on time. Dr. Nguyen told him to do another follow up or to call to get a note to excuse him for work. She insisted that he wait until after the weekend instead of giving him the note right after the visit. Well, after the weekend we called a total of 4 times to see when the note would be ready for pick up. The staff who answered the calls told us not to come in the pick up the note until it was ready. By the 4^th call, the staff member said that she’ll fax us the note. She never did. The office closed for the day and my boyfriend still didn’t have a note for work.
The staff at this facility are completely unprofessional and unreliable.

Negative stars I wish I could give. Waited an hour an a half go be seen for 10 minutes. I even got there 20 minutes early. Switching doctors asap. I wrote a longer review on McCarthy Medical.

Dr. Jacqueline Nguyen is awesome and as well as her staff! Over the memorial weekend, my husband couldn’t walk on left foot. I was able to call and get in same day appointment for him and Dr. Nguyen was just amazing. She was able to diagnose him and do blood test. She is friendly and nice and made him comfortable. Note: My husband does not like doctors. Also the office manager that took his blood did GREAT! Another note: he does not like needles haha. Thanks Dr. Nguyen and staff for taking care of him!!!

Awwwwww, If there are a zero star, i definitely give it to this office. I have no complaint about Dr Nguyen, she isn’t very good but still ok. But the terrible thing I can’t stand it about the staffs. Dr Nguyen, if you have time and read the reviews on Unilocal,you should improve your service, especially the receptionist department. The front desk is very very very bad, so rude. Whenever I call to make an appointment, they keep asking me a ton of times my name, date of birth, and the reason why I have to see the doctor. It seems that they don’t want to let me see the doctor. I had a scar on my chest and asking the doctor request the authorization because the medicine is pretty expensive, so I hope the insurance coverage could help me a bit. She said that it’s hard to get the authorization because it’s not cheap but she will try. After that, the insurance company sent me a authorization letter for my medicine. I feel so lucky. But when I see Dr Nguyen, she told me the medicine ran out, so she had to order and I have to call back to make another appointment 2 weeks later. I said ok, and I don’t know I will regret about that. After 2 weeks, I call the Dr Nguyen office and some ladies asked me many questions, but don’t let me make an appointment because they said the medicine wasn’t coming yet. They said they will give me a call when the medicine is available. I waited for another 2 weeks but nobody call me. When I call them, someone tell me the medicine still isn’t available and when i said I want to talk to the doctor, they said she took a vacation. After a month, they still tell me the medicine isn’t available. I got mad and they said they will ask doctor and call me back, but they never give me a call then. I’m so angry, so I call them 2 weeks later and then told them I want to see a doctor for check up and it’s ok. I wonder do they only accept check up, no the other services ??? Finally, after almost 4 months from the first appointment, I could see the doctor. NO WAY!!! That’s just what I think. They said that my insurance has some problem, I have to call the insurance company. I said I want to talk to doctor about my medicine, and they told me pay them $ 90 first. WTH? I tried to explain to them I just want to see the doctor about the authorization because Dr Nguyen didn’t give me a treament yet althought I got a authorization letter 4 months ago. They don’t even listen to me and keep asking me $ 90. My English isn’t enough to argue with them, so I left that horrible office. They are so RUDE, MEAN and UNPROFESSIONAL. I wish I know more bad adjective to describe about them. I read many bad reviews about this terrible office on Unilocal, and I don’t understand wht they still do like that to the other patients and still keep the business. I NEVER coming back to this doctor EVER again.

This lady is so cheap! You walk in, ugly chairs, paper folders, the door can’t open or close properly. When you get your blood drawn, your arm is on a dirty pillow! They can’t even put a new drape down?
This is my third time going there and each time they have an extern working there. I ran into one of the girls that externed there and I asked if Dr. Nguyen had given her a job and she said «No.» and I asked if she had at least been given something and she also replied «No.» Really? The DOCTOR is so cheap that she can’t even give a gift card to girl that use their time and gas to go work there?
And the staff is just rude. The ugly girl with the glasses laughed at one of my questions. How rude. I’m never coming back to this doctor ever again.

Doctor Jacqueline is probably the nicest doctor. However, I can feel that she is not very passionate about her job. She does not care to check up on her patient when it come to getting lab tests. She said her office will call me when the test arrive however they never give me a call. I have to call in multiples times to deal with her rude office managers. Very unprofessional, how can you keep your job for that long when you act like you’re still on high school. When I come to the office to pick up my lab test. The door was unlock but there was no one in the front desk. I tried screaming multiple times and I think they just ignored me until I officially called in the phone. Seriously? it’s not even lunch hour. If it is lock the door. This is why I hate Vietnamese doctor office. Horrible customer service overall. Please you get pay to do your job so please do the best job you possibly can.

Firstly, Those staffs right here is unprofessional and cruel!!! They don’t respect the patient and always think that they are right !!! Honestly, They are one of the most worst staff that I have never met before. Also, I always have to wait at least for 30 mins to see Dr.trang. They should learn again what the word «appointment» means. And after waiting for 30mins or 1hr, I can only talk to her in 5 mins! What the hell is that? Are you a doctor or are you a runner? You should care about your patient more than your money !!! So horrible !!!
I don’t even want to give this place 1 star, but it’s the only way that I can write my review!!!

I chose Dr. Nguyen as my PCP because of the rave Unilocal reviews. It is very very difficult to believe these 4 to 5 stars are real. Of those 4 – 5 star reviews, Dr. Nguyen doesn’t really seem to spend time with her patients. I think most of my appointments have lasted less than 5 minutes.
Things I did not like:
–Rude staff who have blank faces when you come to the front desk. They do not know anything about insurance when they deal with those things all day long… Immunizations are preventative health and I know and researched that flu vaccines are covered under most insurance plans including mine. Yet she said vaccines are not preventative health when VACCINES PREVENT, yes PREVENT, you from getting ill to that particular virus. Time for someone to get some CE (continuing education).
–Outside may not look too terrible but the inside is quite ugly. Everything is severely outdated. Nasty old waiting chairs — didn’t even want to sit down but was forced due to excessively long waiting time.
–EXTREMELY LONG WAITING TIMES — ****warning = expect to wait AN HOUR after your scheduled appt time to even see go into your exam room. then wait some more while she is busy tending to other patients. Why? Dr. Nguyen clearly overbooks patients.
–There’s a Unilocal review from someone, who was expressing pain, waiting a long time when she already told them that she needed to go pick up her kids. The front desk was really rude and was literally laughing at the poor patient who was IN PAIN… Unprofessional!
–Paper charts. We are in 2014, get on with the electronic health records. It will soon be enforced and there is barely any computers in this office. An old laptop was what the receptionist was using…
–I believe Dr. Nguyen’s office is a site for externships for CNAs or some sort of nursing program (definitely no RN’s). I needed bloodwork done and she tried 3 times before I told her to stop. My blood vessels weren’t even hard to find. I opted to go to Quest after being stabbed several times without success and the phlebotomist said, after seeing my punctures, that wow, she was very inexperienced.
–THIS PLACE IS NOT CLEAN AT ALL! In the room where they take your blood, you sit in a elementary school desk (…weird right?) and you are given this nasty unhygienic pillow to put your arm on where there are BLOOD STAINS from others. Not only that, while this girl was attempting to draw blood, my blood squirted on the table and she only wiped it with a paper towel. no alcohol or Cavicide (medical disinfectant).
If I were you, I’d be skeptical about those great raves about Dr. Nguyen. I can’t wait to switch PCPs to find somewhere else.

I have been to Dr. Nguyen 3 times. The first two times I went was about 2 years ago. At that time, I noticed that the office was extremely dingy and dirty – dust on shelves, floors that needed to be mopped/​swept, etc. I also notices that patient files were kept in huge bins in the hallway. It would not have been difficult to open any of them and get confidential information from them.
My visit the first few times with Dr. Nguyen went ok, but only because I knew what was going on and it was easy to diagnose.
I went again recently and found the office to be even dirtier than before. I had to wait 10 minutes after my appointment time to even be taken back to my room. Once I was in my room, I saw that the sharps container was filled to overflowing. Disgusting! There is a line on those that you aren’t supposed to fill past, this one was spilling out. The bio-​hazard trash can was dirty looking as well.
After waiting for 30 minutes (yes, 30!) in my room Dr. Nguyen finally came in. I did not feel listened to at all, and could barely get a word in edge-​wise.
I am wary of doctors that talk over their patients, but I am eve n ore concerned about doctors that keep offices in such filthy and unsanitary conditions.
Will not be going back.

Dr. Nguyen has been taking care of me and putting up with me since 2001. She is kind, caring, and competent. She listens, she spends time with you, not just «here’s some pills, buh-​bye»
I cannot recommend her and her staff enough.

dr Nguyen has to be one of my best doctors I have ever been too. She listens, she cares and she takes the time with you to make sure you get what you need. I believe you get what you ask for, you might have to wait, and I am OK with that, she has a great staff and when I hear how others think that it takes to long to see her, or that they have to wait, I say you are in a doctors office, things happen, they are doing their best. I have never heard her staff being rude, just plain and simple they are NICE they actually have gone out of their way to fit you in as well as the doctor seeing you on a short notice. I have recommended people to her and they love her to pieces. She is a AWESOME doctor and has been my doctor for years. Dr J you rock and so does your staff

I moved here recently and found Dr. Nguyen. She has to be one if the best doctors here in CA! Her staff are very nice and easy to talk to. I’m diabetic and she put me on different meds which has helped control my glucose. I highly recommend her!

I had a hard time to figure out my family Dr at the beginning. Finally I decided to go with Dr. Nguyen since her office is closed by my work place and my home. Till now, I’ve been with Dr. Nguyen for like about 3 years and I really really like Dr. Nguyen. She’s just very patient and very nice on listening to my health concerns. She’s very knowledgeable on giving out treatment plans for my health. I’ve been referring Dr. Nguyen to my family and my friends. They all really like her with the services getting from Dr. Nguyen. If you’re still looking around for a family Dr., I would HIGHLY RECOMMEND Dr. Nguyen!

I was very impressed with the service and care provided by Dr. Nguyen. She spent a lot of time listening to my health concerns and was very thorough and knowledgeable when discussing all my treatment options. I think I have finally found a primary care physician that I will stick with for a long time. Highly recommended.

I’ve been a patient of Dr. Nguyen’s since 2000. Very happy with her service — courteous, professional, caring, thoughtful, easy going. I got my niece to become Dr. Nguyen’s patient as well.

I really like Dr Nguyen. I’ve seen and corresponded with her a couple of times over the past few weeks and I’m still so happy I that I chose her as my doctor a couple of years ago. I feel like she really listens and cares about her patients. She is easy to talk to and so on her game. Her lab tech/​assistant is awesome at drawing blood too!

Outstanding! she grasped my collection of odd and complicated illnesses quickly, understood the problems associated and was incredibly supportive at the same time. That’s amazing in a short visit. She knows her stuff! Terrific GP.

I’ve been going to Dr. Nguyen since 2002 and am so happy I found her. She’s extremely competent, friendly, and goes out of her way to assist. Even though I don’t live in Milpitas, I’ll continue going to her for as long as I’m in the Bay area.

I have been a patient of Dr. Jacqueline Nguyen for over 3 years now. She is very pleasant by nature and is a very kind and caring lady. Her treatments are right on target and has cured every medical incident I have had so far in no time.