Sophie K Dao, OD

Dr. Sophie Dao does a wonderful job! I have been a patient of hers for about three years. Recently I broke my glasses and was able to get a quick appointment and glasses within two days. I feel comfortable asking questions and enjoy the selection of frames that they offer. I have recommended her to friends and family.

Comment from Sophie D. of Sophie K Dao, OD
Business Owner
3÷14÷2014 Color contact lenses are only available in 0 power for trial & fitting purposes. (The contact lens companies set this policy.) The way that we fit colored lenses is by getting you a free trial pair that’s designed the same way, except it is not in color. If the free trial pair is comfortable after a week, the next step is to purchase – from the contact lens company – a small pack of colored lenses. Finally, if that checks out, I can write a full Rx for colored lenses. If you didn’t get a chance to wear colored contact lenses in your prescription for a trial period, we would not know if your eyes would become allergic to the tint of the colored contact lenses and become red and uncomfortable toward the end of the day. The reason for our careful approach when it comes to colored lenses is to prevent patients from having unnecessary expense and pain.
What a dumb response to my inquiry this did not happened at all! STOP LYING WHAT A BULL S**T NONSENSE.

Very nice doctor. I visited clinic with family during December 2015 and the eye test is done properly.

The best optometrist dr EVER! It was supposed to be a simple in and out
check-​up for new contact’s prescription, but it turns out Dr. Dao took her
time to explain all the importantly aspect of daily contacts wears, when to
let your eye’s breath, etc. The important stuff that my old optometrists’
didn’t bother to explain or cared about except to get you in and out of
their office ASAP. If ya looking for a quick in and out appointment, I
don’t think this would be the right Dr. for you, but if ya looking for
someone who would actually care about her work and yur sights then Dr. Dao
is totally the Dr for you.

I get my contacts from Sophie, she is very helpful and I always get the right prescription on time. She gives me a lot of attention and care. She makes me feel comfortable and I can really trust her recommendations. I have purchased 2 pairs of glasses from her and I will never go anywhere else.

She always takes care of me and makes sure I have everything I need. I always get my contacts through my father, therefore, she labels for me so I don’t have to actually go to the office unless I need to update my prescription.

When it came time for me to pick up my supply of contacts I was impressed by how fast it took. I had the prescription I was testing out still in, which was meant to last a month so I never felt a need to switch out for the new lenses until the month was over.
I had a two week long trip I was about to embark on and while I was packing I decided to get a fresh pair of contacts for my trip just in case. Low and behold I found that the power of the contacts were the same exact prescription as the one I had gotten a year ago from another optometrist. So before opening the box I called the office and the phone was answered by a girl I hadn’t really spoken to during any of my visits. At first I asked if I could find out what my prescription was since I was never given a print out, I was put on hold and finally the girl told me the power of my lenses which was the same on the box. I expressed my concern about them being the same exact prescription I had a year prior, she told me that it’s what the doctor gave me, that she had ordered them herself and that they were up to date. So I gave her the benefit of the doubt.
Halfway through my trip it came time to switch out my contacts for a fresh pair, I plopped them onto my eyeballs and right off the bat I could tell the power was too low. I thought there could have been a possibility that my eyes just needed to adjust but as soon as I started driving I knew that it was in fact too low of a power. I was so upset because the power of the contacts I was given to test out for a month were absolutely perfect. With the new ones on I couldn’t see jack, SURE maybe I could tell what street I was on just as I reached the crosswalk of an intersection squinting and boosting myself closer to the windshield, «Oh, the street starts with the letter S, okay and it’s a long word, okay I’m on Stephanie». That was me my entire time driving, guessing what street I was on based on familiarity because I didn’t have the capability to see the letters clearly, I couldn’t even read the DirectTV Guide on our TV when I was seated on our couch without squinting myself into a headache.
When I returned from my trip I waited a day till the office was open and called. The same girl I had spoken to before answered, I told her about how my contacts weren’t working out for me and that it was the same prescription that I had trouble with. She was an absolute «RAY OF SUNSHINE»! Believe me, that was a very sarcastic statement, she was so incredibly rude to me. She told me she’d call me back, hours had passed and I received my call telling me I was wrong, my prescription is correct, blah blah blah. I asked if it was possible for me to make another appointment to get another exam and again she told me that everything was correct but I insisted I have another exam. She told me she’d call me back again after she talked to the doctor, which was it for me. I wasn’t about to play tag on the phone and be told my prescription was correct and that I was wrong, as if I didn’t know my own eyes! It’s safe to say the headache I had that day was partially due to my incorrect prescription and partially due to how rude the girl was. I never asked to return my contacts; I never asked for a free appointment, I just asked if it were possible to make an appointment for a second exam; to debunk my suspicion that the (correct) power I was given to try out was different than the contacts they ordered. I was just absolutely speechless after the second phone call, I couldn’t believe how rude the girl was and how she was so persistent that I was wrong, acting like she gave me the eye exam herself and like she could see through my eyes and knew that I was wrong. I don’t think I would have written a raving review about how accurate the doctor was with my exam if what this girl was telling me was true. All I could think about is her telling me «I know your prescription, I ordered them for you.»
This was the most awkward and uncomfortable series of phone calls I’ve ever experienced. For a business and an employer to allow someone who works for them to conduct themselves in such a rude manner is just plain unprofessional, I’m kicking myself in the butt for not seeing all the warning signs.
*I wouldn’t recommend this place at all but if you do want to test your luck by all means go ahead.
Oh, I failed to mention my insurance pays for a year supply of contacts but when I received my supply it was only half a years worth. Seems like I’m not the only one who this has happened to either, coincidence?

Dr. Dao is very friendly and pleasant. However, I did not have a good experience either. I went to put on my glasses and every field in my progressives was a complete blur. Long story, short… I had 2 more exams and my glasses were sent back to the lab. This time it was blurry between each field and very uncomfortable to look through. I WILL NOT wear them, so I guess I have to wear my old glasses for another year. :(Very disappointing.

Great Eye Doctor. Provided professional attention and made me feel like I was the only patient there. I would recommend her.

I have been a patient of Dr. Sophie Dao for 20 years. She has professionally handled all of my eye care. I have had serious vision problems that were not resolved until I became a patient of Dr. Dao. I would recommend her to anyone in need of eye care, whether it be glasses, contacts, or any treatment. She takes the time necessary with each patient to listen to their problems and then diagnose the problem such that the appropriate treatment may be rendered. I have recommended several of my friends to Dr. Dao’s office and each individual has been well satisfied with the treatment and service they have received from Dr. Dao. Your eyes are just too important to trust to just anyone. Take the time to contact Dr. Dao for your eye needs and you will not be disappointed. Dr. Dao’s office staff are friendly and concerned regarding your needs as well.
Ray S.

Since I just moved to San Jose, I spotted this optometrist (Sophie Dao) and decided to give it a shot. Every employee here is friendly and beyond helpful. The choice of frames is fantastic, and the overall appearance of the business is modern and very clean. My optometrist is by far the best I have ever gone too. I honestly have never had more than just getting an exam and receiving a pair of glasses. By the time I left the exam room, I was aware of all my options, understood my vision, and the best choice for my situation. The staff on site helped me find awesome frames at a very reasonable price after insurance paid out. I have gone back several times since to explore other options for sport activities, and night driving and I could not be more pleased with all the solutions that were provided. As long as this office is open, I will never go anywhere else.
Dr. Sophie Dao is awesome — personable and very patient. She never gets annoyed when I ask my usual dozens of questions about my eyes and my prescription. There is an extensive selection of eyeglass frames to choose from (I got me some sweet RayBan’s) and I’m comfortable with the brand and types of contacts Dr. Sophie Dao suggests for me. Everyone is so friendly and helpful. I love this place!

Just got off the phone with them and haven’t even stepped foot in their office but the way their staff handled the call I’m sure I won’t be using their services now or anytime in the future.
I was calling around because I recently got eye insurance and wanted to ask a couple questions regarding pricing for lens options. I’ve called several other offices and had no problems receiving help from them so I didn’t expect it to be a problem when I spoke with the office staff here.
The person I spoke with answered the phone with a vague «doctor’s office» greeting but whatever… that’s not what I took issue with. When I asked about the pricing, the lady wouldn’t tell me the direct pricing saying that she supposedly «didn’t know if they were allowed to do that.» All other offices told me straight up so I thought that was strange… She also kept giving me the run around about how there were different prices for different lens options. Yes, I know, I’ve worked at an optometrist office before. That’s why I asked you specifically what I wanted. So the lady puts me on hold for what seems like forever and finally gets back to me. I ask another question regarding the anti-​reflective coating and she snaps at me with an annoyed tone saying, «Is this all you’re asking today? Do you need anything else?» Wow. Sheesh lady. As soon as I heard that, I was immediately turned off by their customer service (or rather, lack thereof). Ever heard of manners? If this is how you treat new patients then forget ever running a successful business. Of all the places I called, this one was downright rude. RUDE, B!
If i wanted to get bitched at I’d just piss off my mom. Spend your money elsewhere. You can get much better service without the snark.

The most careless staff that I have ever seen in a doctor office. I have called a few times about my order (that was supposed to be a rushed order and be ready in one week, but it has already been more than two weeks), and they just simply don’t care. It is like talking to a dead man! They just want to get you off their back as quick as possible.

I went to Dr Dao because of an eye infection and she was located near me and accepted my insurance. I am recommending her because she exceeded all of my expectations. The office is beautiful and I was somewhat expecting a stripmall. The staff was fine. Not strong English but good enough to get me in and out quickly. The Dr was wonderful. She speaks perfect English, I don’t even think she has an accent, and was very gentle and personable. I am a big baby about my eyes and she was very patient and kind. I’d strongly suggest her to anyone looking for an eye dr. I don’t have vision issues so I can’t comment on the selection of frames or anything like that but I was very pleased with the experience.

The eye exam procedure was good. Ill give kudos to that. The facility is small but well kept. Variety is so-​so. Prices are a tad bit higher than other places. (markup, but what do you expect)
A call was given for me to pick up my glasses. (Order was placed 1 – 2 weeks prior). The following day i came to pick them up and to my dismay, they were the wrong ones. The receptionist pulled them out and they were completely wrong… Now, I wouldn’t mind if it came in wrong and they called me to notify that they made a mistake and to wait a few more weeks but they called me into their facility without checking it out beforehand… that just wasted my time.
Now I have to wait a few more weeks for these damn things. I hope i get compensated some way or another.

I used to go here until this one time… I’m STILL so pissed about it.
I specifically ordered a six month supply of contacts. When I came to pick them up, her tech handed me a three month supply. I asked WTF is going on? «Dr. Dao, don’t you remember I ordered and paid for a six month supply???»
She said, «Right, you did. Well, you can use THESE for six months». She directed me to use a three month supply for six months against her own prescription and Acuvue’s manufacturer specs.
Do you want to trust your only set of eyes to somebody with that kind of business or optometric scruples??? I DON’T THINK SO! Needless to say I never went back. I should have turned her in to the optometric board, DA, or Health Quality Enforcement Division of the AG’s office. But I was just a young, naïve VN kid.
This is a personal recollection that i am willing to swear to under penalty of perjury. I’ve got one more story about this joint, relating to the staff, but I’m out of time to type it…

I thought I would go to Dr. Dao from suggestions made by my mom and grandma who’s experience seemed pleasant at the time. She took my vision insurance so I went there to get an eye exam and new frames. The examination was fine but I felt it was very awkward that she left halfway through the exam to tend to some other business. After she got my new prescription, she walked me out to choose new frames. They didn’t have much designer brands but I ended up choosing some Brooks Brothers acetate frames. To my dismay, my grandma complained about her glasses after receiving them. She felt the prescription was too low because things were blurry and not as clear as her last pair. Dr. Dao’s staff did fix the problem and my grandma was satisfied.
I got my glasses about 2 – 3 weeks after and they did not seem right. I felt dizzy whenever I wore them but Dr. Dao reassured me it would just take time to adjust to them. I later went to Kaiser for another eye examination. I did not tell the doctor from Kaiser that I went to Dr. Dao and when I got a totally different prescription, my doctor at Kaiser informed me my prescription from Dr. Dao was very high for my vision. I ended up paying for new glasses to fit my needs.
Since my grandma has a decent experience with Dr. Dao, I’d give it two stars at best considering mine was less than satisfactory.

Staff is unprofessional. Doctor is not attentive. Frames and lens and services are expensive. Why bother!

I’ve been going to Dr Sophie Dao since 1999 and love her friendly and professional service. She always walked me through what the examinations were for and why she was doing them. I’ve never had any problems with her prescriptions and I wore both soft contacts and glasses.
I really like the selection of frames that she carries and she does carry many famous designer brands like gucci, versace, calvin klein, dkny and armani etc. The prices seem reasonable compared to designer frames sold elsewhere. If you want low prices, you can always go for the non-​designer frames.
I recently had wavefront lasik and Dr Dao did the pre and post examinations and recommended Dr Furlong. I am now ²⁰⁄₂₀ and the experience was great from start to finish. I still go back to Dr Dao for regular eye examinations or other non-​prescription related issues.

DOCTOR: I have been going to Dr. Sophie Dao for many years on and off for basic eye check up because I have ²⁰⁄₂₀ vision. She is a fantastic Eye Doctor and knows what she is doing. I recently had to get glasses for reading and I went to her to get my glasses since I like her so much – unfortunately just because the eye doctor is great doesn’t mean her staff is.
STAFF: Her staff is ok. I told them I changed my insurance more than three times before coming in because I wanted them to have my information so I didn’t have to wait for that and they still had my old information. I went to get my glasses last Friday and the lens were put in poorly. I was really upset because I had gotten DG frame-​less glasses and the lens they put on had about a one millimeter gap from frame to len. I could stick my nail through it. The girl had the nerve to tell me that is the way it was suppose to be. I told her fix it or I wanted my money back. That is when she offer to fix it. What a waste of time because now I have to come back in.
PRICE: Her exam is about $ 60 bucks (cash patient) and/​or depends on your insurance carrier. She is not the cheapest when it comes to frames but she has a great selection of frames and if she doesn’t have it – she can get it. She has a great relationship with her reps.
ADVICE: If you get frames or any type of service in her office set up an appointment to do with it her because you will totally dislike her staff.
FOLLOW UP (11/​09/​2007): Don’t get your frames here – especially your LENS – they do a terrible job. My boyfriend glasses had gaps we just notice because there is a dust builded up inbetween the lens and frame. Seriously – don’t get your glasses done there… only prescription.
GLASSES (05÷13÷08): So I tried a new eye doctor and I discovered that I got totally jipped. I paid for polish edged frames because my glasses were frameless and it wasn’t done. My boyfriend paid for anti-​glare and it was never put on. That is an expensive addition that you have to pay for when you get your glasses. I am totally upset I recommend NEVER going there for anything.